We liked the room, the spa facilities, the cleanlines opf the hotel and also very attentive staff, thank you!

A mirror on the way out was missing in the room, a few more hangers for towels in the bathroom would be appreciated, the 2 matrreses on the bed did not hold together, the heating was cold when we entered the room.

Beautiful hotel inside and outside, with very nice and caring staff. The location and view toward the square is unmatchable with any others. The food and restaurant qualities are good, and the atmosphere is nice. I traveled with my dog and was very impressed to see the preparations that were made to the room to accommodate his stay (Dog bed, food station, dog cookies, and a sign to hang at the door, when he's left in the room alone)

The room was quite average for this price level, and there was a stale smell in the room. I informed the reception and they gave me a discount of 35 euros for an additional charge for my dog - which doesn't make much difference to the overall cost of the room. In any case, no discount would cover that. I do not expect such an experience when booking a 5-star hotel.

great location, great facilities including spa and pool.

the food in the brasserie restaurant was average and quite expensive. the Italian restaurant was very good, but closed to hotel guests for two consecutive nights because there were private bookings … that should not be the case - there should be some accommodation for hotel guests regardless of private bookings.

Room were fabulous size were excellent, very good service.

To go to room it has to be through SPA back side, room were expensive for the location

This being our second time at Victoria was extra special, cos we were celebrating a special occasion there and i must say from the start of booking they took care of each and every tiny details told. From the surprise cake to the spa all were perfectly executed . we loved it all! The staffs were really friendly and helpful both at the restaurant & the pool , the pool being the highlight of it all! My little one had a great time there ! The location being in the center and with a view so magnificent also with a park at the front , gave us the perfect staycation we needed as family. Thankyou

The location was superb, it is located in the center of interlaken. The rooms were clean and the staff was very friendly. Everything needed was available and ready. I loved the ambiance of the reception and rooms. The back garden was also beautiful for a walk.

The downside to this hotel is the breakfast. Very limited options, the juices were not fresh, they had a weird smell to it. I was shocked to see extra charge on some things like avocado toast. I was also asked for extra charge for a box to take food from breakfast when i could not attend. The parking should be a part of the room cost, instead i payed for every night there.

We liked the service, the staff, and the concierge in the breakfast restaurant. They are very friendly and very pretty. Also, the hotel was very quiet and had a fantastic location in Interlaken. The price was not cheap, but it was an exciting hotel with a great atmosphere. The housekeeping team was great and very kind; they cleaned our room twice daily when needed.

Some times we smell a cigarette in lobby

The staff was friendly and helpful the view of the room was fantastic and lovely the size of the room was big. It's our honeymoon celebrations they make fantastic memories for us thank you for the room decorations thank you for Mr. Dragan vasilis for concierge he help us a lot for choosing the places to go and thank you also for Mr. Antonio azevedo for helping us a lot

The breakfast was bad no more options for eating and I paid for parking my car and no body tell me about it the room service food was bad

The friendly and helpful staff made us feel very welcome as soon as we stepped through the doors. The room was furnished and decorated beautifully, was very clean and the bed was super comfortable (a good nights sleep was had!). The spa is a fantastic amenity at the Victoria Jungfrau Grand. The facilities, the atmosphere and the staff all create a relaxing experience (the outdoor heated pool with the view of the mountains was definitely a highlight for me).

The late night room-service menu could have a few more things added to it.

Spacious and clean. Extremely courteous, friendly staff, who take care of your every wish - Couldn’t fault them.

The breakfast buffet was ok, but nothing to rave about compared with some other 5* hotels. We weren’t particularly impressed by the quality of the food, it was mediocre. The sauna area is also ok, but not amazing. Just 1 small sauna in ladies area and 1 communal sauna which was no where close to the advertisd 90°c !