Beginning with the staff at the reception, which was amazingly professional and very helpful, we were checked in straight away even if we arrived around 11 in the morning, our room was ready as they did their best to accommodate us knowing that we would arrive earlier. Checked in was smooth and quick. Nappie from the reception was especially very nice and helpful. The room was big, with everything you needed, the pillows were very comfortable. The rainfall shower was amazing, with very good pressure even if we was on the eight floor. Breakfast was very good, with lots of choices, everything was fresh and tasty. But what was really good was the staff serving breakfast. They went above and beyond to please everyone. They made you feel appreciated and valued. Amazing experience, amazing place. I would recommend it. Thank you to everyone who made us feel so good.

Nothing at all.

The location of the hotel is perfect - close to the town, train station, shops, everything we needed. Staff members were very polite to us every morning which we really appreciated as well as the front desk girl who did put check in and check out. The room was clean, bed was really comfortable and overall I would say that we enjoyed staying at Pullman hotel.

Unfortunately, we didn’t particularly like the breakfast options, there was enough food to choose from but the quality wasn’t the greatest. For example, I tried scrambled eggs and they were tasteless :(.

I loved the pool and sauna facilities. There is also infrared sauna and an "experience shower" (with sound, light and nice scents). Breakfast was really good as well and the staff was really friendly and helpful. It's very nice with the espresso machine in the room, and of course there was also tea and a water boiler. The bed was very comfortable and there was plenty of space in the room including a big entrance and a working space.

It would have been nice if I could get new capsules for the espresso machine by the reception desk, as I had to ask for it three times before it was delivered to my room. (I had opt out of the daily cleaning, (which I think is a great idea!) so didn't get the automatic refill of coffee). Also, there was a long walk to the room, as the stairs/lift is on the opposite side of the entrance.

Room was very spacious and clean and comfortable. Breakfast was very good Staff very nice and help ful very good location

The heating/temperature control did not work despite the maintenance guy coming to 'fix it'. So it was quite cold until you provided a small blower heater but it was not great. The coffee machine broke on day 1 but that happens and was replaced quickly For the price we paid for a suite over 6 nights I would not expect to feel cold. That was very disappointing

Lovely spacious room. Nespresso coffee machine & water kettle in the room.

Someone's ex-moustache was still glued to the shower wall. Bed was okay, but matras may be nearing the end of its lifecycle. For some reason the bathroom was styled as a 'human fish tank', only glass with just one wall (on the public hallway side). Glad I was in the room alone because watching someone on the toilet is not my idea of fun. Rooms are a bit overcharged imo - it's a good room and a pleasant stay but getting out of balance with the price.

Room was perfect! Great location! Spa clean and nice.

I order a taxi 6,15 in the morning for the airport. Somebody forgot about this. We ask again and we got a taxi after 30 minutes. Fortunatly we don't miss the plane. Also we did not like that there was too many guys naked in the sauna. There was a lot of children and girls in the spa area... I also was not confortable about this! A separate sauna for this should be proper.

Breakfast was varied with a good buffet and cooked choice Room was a good size and had a window that could be opened for air

Pool was rather cold and the showers in the changing rooms were VERY cold Fridge or A/C in room were not too silent at night Taxi price from hotel to airport was quoted first as 25, then 35 and then 40, then 45... the final price was 40, as I stood my ground

The room was spacious and the beds were comfy. The swimming and spa area were quiet and clean. Breakfast and the bar food were very good. All staff were incredibly helpful.

Unfortunately, our room was on the first floor and we were woken up at 2am by a group of teenagers on their bikes hanging out at the back of the hotel, talking and shouting at each other. The room was not well insulated from outside noise.

Wonderful hotel, nice staff and spacious, clean and cozy room. The bed was really comfortable and the sheets were soft. The curtains really blacked out the room nicely, which helped in the early morning, as we were higher up in the hotel and the sun came up quite early. There was enough room for luggage and there were facilities like coffee/tea/water and a vault/iron/ironing board. There was a desk to work at and a chair to lounge in.

The bathroom has a glass wall and only an "iron curtain", which means there is NO privacy in the shower/bathroom. This is okay when you're sleeping in the same room as your spouse, but I can imagine with family, friends or a first date even, it's quite awkward.

The location is excellent, and staff very friendly and efficient. I appreciated the coffee and the ironing board in the room! :-) The room for the gala dinner was set beautifully, with nice decoration. Serving dinner for 180 persons while there is a program to follow as well is not easy, and it all went smoothly with delicious food and great staff. No time to use the spa :-( or enjoy breakfast there. That will have to be done next time.

There was some dust visible in the room and the ventilator of the air-conditioning could not be completely switched off. It would have been nice to be able to buy water at the reception, not only coke and other soft drinks. Minor details that can further improve the positive guest experience.