My daughter had an incredible time with everything the resort has to offer — from the kids’ activities and water park to mini golf, jumping pillows, and go-karts. The team went above and beyond to make her birthday special, ensuring we had everything we needed and were enjoying ourselves throughout our stay. The BIG4 really understands what it’s like to travel with young children. We were so impressed by the thoughtful touches, including complimentary use of a cot and stroller — a huge help for parents! We’ve already decided to make this an annual family tradition. We absolutely loved our stay and created memories we’ll treasure forever. The convenience of a bus arriving every 30 minutes made trips into town quick and easy, and the staff were consistently warm and welcoming. Highly recommended for families!

The kids facilities are amazing! Our 4YO and 1YO had an absolute blast. Not only was the water slides and water area a hit, they loved the animal park and the equipment you can hire, including the go karts. The bouncing pillow was quite new and in great condition and the playground was huge. There are activities every day and night, even though we went not in the school holidays. They have food trucks on site, every night and ice cream/dessert trucks too.

Not specifically the property, but beware there are a lot of midges, so bring repellent.

Where to start and what to write. Brilliantly designed for a family stay. Everything that you want for stay was in the unit. AC, Main Bed and Bunks for Kids. Iron/ board + Cutlery/ Utensils + Electric Cooktop. But leave all of this aside and the overall experience of living in the resort is simply out of the world. I stayed in resort when there was rain all day ( 120mm Day1, 132mm Day2 and it was flooded everywhere even Bruce highway was closed) and was not able to do alot of activities outside but the activities in resort made it worthwhile paying for it.

Mattrice for main bed could be better. One literally sinks in the bed once lying down.

Pancakes by the pool were our most favourite part of our stay, we just wish they had them on more than once a week. Pools were wonderful, we loved that the splash bucket was located at the end on the pool end away from everything else, as our daughter is terrified of splash buckets. The park and jumping pillows were a lot of fun, so much to do, We didn’t have to leave. Loved the different food vans and the coffee van lady was lovely. We stayed in a small cabin, perfect for just our little family, next time we would book with a 2nd room not just a curtain dividing the rooms.

The beds, more the pillows were extremely uncomfortable, we both woke up each morning with sore necks and didn’t sleep the best, but that was the only thing we could fault. We loved our stay.

Accommodation was clean and had everything we needed, except for a mop. Floors can get dirty very quickly especially when you have children there.

Pizza from on-site van was awful. Need a few more activities for the under 4's. The little kids part of the pool was freezing, much colder than the rest. Waiting at reception to pay for an icecream that I'd nearly melted by the time you get served is not good. Has to be a better way to be able to purchase things like that as the checking in process seems to take quite a long time. Need a mop in the cabin

I want to mention STEPHANIE and ASH, from reception, never have I met such people orientated, caring staff who go above and beyond! Customer service can make or break your business, to me it's the most important thing! You can have wonderful facilities, but means nothing without the experience of amazing staff at the centre of it all, or you wouldn't return. All other staff were lovely I came across too.

Location was great, service was friendly and helpful and the chalet we stayed in was perfect for a family; spacious, clean, terrific location (close to pool etc). Ideal for families holidaying and wanting to explore Airlie Beach and all it has to offer too.

Waiting to check-in was timely; not through any fault of premises, simply because premises check-outs at one location are 10.00am and check-ins are 2.00pm, which left us with a significant window between where we were having to sit and kill time.

The rooms were great; we were in a great spot located at the back of the park. there was a bunch of free activities for the kids and of course activities you could pay for as well. our daughter absolutely loved the water slides which was honestly the major selling point for us. They also had food and ice cream vans which was awesome too. The only downside really was the rain, but that can't be helped.

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We had a great experience for our stay. Friendly staff at check in / check out. Very clean rooms / amenities. Great staff control in pool area. Will definitely be back for another stay.

Check in was a little after 2, which was a little inconvenient as I had cold stuff that needed to be chilled. But manageable given we were given access to the water park until the room was ready.

Everything :) The facilities, cabin, receptionists, slides, pool and the temperature of the water even tho the weather was rainy and colder,you still wanted to stay and play in the pool. Playground for kids is perfect, movie nights are so cool, petting animals is fun too for little ones. Coffee van comes very handy after hours of playing in the water. Location was very good too as it was nice and quiet, also how gorgeous it looks at every corner of the park.

I couldn't stay longer