Breakfast was super...Room also is nice, and clean. In a quiet part of town and not a big hotel which is great

Every recommendation for this hotel, but they charge an additional 10 euros for car parking, and they never stated in the description that parking is not available. I think it is fair for the guests to say that parking is charged, and not to announce it at the reception when you arrive

The minute we walked in, we were greeted by a lovely friendly receptionist who immediately helped with our prebooked parking. ( which was underground and secure) Once we got to our room, very pleased with the newness and cleanliness of everything. Excellent room facilities, coffee machine, kettle and plenty of tea and coffee. Fresh smelling, soft towels in the bathroom. Nexflix, prime etc available on the tv with your own log in. We had to leave 15 minutes after breakfast started as my husband had a hospital appointment. I mentioned to the staff member he wasn’t able to eat so could I make him a take out roll and 5 minutes later she came back with packed lunch for two. Service above and beyond! The hotel was about a 10 minute walk from the NDK and the start of Vitosha boulevard and 5 minutes walk from large shopping centre. I can’t recommend this hotel enough. We will definitely return. Thank you to all staff.

For a three‑star hotel, everything is beyond expectations. In comparison with five‑star luxury hotels, you might miss a large lobby, multiple restaurants, and a pool, but for the price it still surpasses my expectations. The location is about a five‑minute walk from the metro and a large mall. Breakfast is rich, and they even change some dishes from day to day, which is incredible. Wi‑Fi speed is about 50 Mb/s—very fast. The room is spacious enough even for a family with two children. The room was cleaned every day while we were out, and when we asked reception for an additional towel, we received it within minutes. It was very cold outside, but inside the room the temperature was perfect—neither too cool nor too hot.

The hotel is full renovated, therefore all is new, the smell is pleasant, the furniture quality is above medium, the bathroom is spotless. The room have had a big double bed and 2 single beds, the space being big enough for us (we are a family with 2 children). Most important, during our stay the night temperatures were below 0 degree, but in the room was warm thanks to the heating system who can be easy set from the wall controller. The room was cleaned and towels were changed during our stay of 4 days (towels twice). Breakfast is very good, we found what we like, there is also coffee machine (very good cappuccino). When the hotel is at full capacity, it can be a bit crowded in the breakfast room, but we were always there around 8:30 and it was free (from 9 am onwards it became more crowded). we parked the car in the underground parking lot (for a fee, around 10-15 euro per day). The metro station is only 3 minute away on foot, but the downtown is also reachable in a 20-30 minute stroll. The value for money of this hotel is invincible.

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Good hotel. Was in early April, the room was clean and warm. There are questions on audibility but it is individual. I had a room comfort with a balcony, the balcony is very spacious with a table and chairs, you can smoke. Breakfast varied there is still to choose, if you are with small children - porridge was not. In the restaurant, a little small in size corner with food because of this there were lines but there was enough food for everyone. Good location, 6 minutes to tube European Union and nearby there is a shopping mall. The staff is very friendly and helpful.

Hotel is brand new, rooms furniture is like for a 4* hotel. My room was from hotel backside, very quite, very comfortable bed, I did not use it, but free of charge coffee and tea, this is normally 4* and above hotels. Great breakfast, again not like a 3* hotel. Staff is new and willing to help. Great value for money if this side of Sofia is good location for you.

Would be nice if there is a complementary water in the room, but for 3* hotel its not necessary. Small elevator, could be a problem in the morning, but I was using the stairs, even my room was on 3rd floor, so I did not bother. I always use any occasion to move, so stairs is actually very good and spacious. Lack of music in the restaurant in the morning is a bit strange, as its a small place. Its like everybody is sitting together like in a cozy canteen, but without music is more canteen, not restaurant. On other hand, this is so small thing that, somebody most probably would not notice. Also its a very easy fix. For 3* hotel is maybe one of the best places in Sofia.

Staff were great. Nothing was a problem for them. With a smile they couldn’t do enough. Breakfast superb, they even had honey. New modern hotel only open one month. Loved the newness. The bed was very big with a great mattress and two superb pillows each. TV had some English talking channels which was great. Tea, coffee maker with capsules etc. Great double shower with body wash, shampoo & body lotion. Loved the thick rich towels. Room was spacious. This is a small Best Western which I also liked. Lovely reception area with small bar. Also modern small area to sit just off the reception. 10-15 min walk to town.

Very little. Lift is very small & can be slow arriving, but it didn’t bother us, we chose to take lift up & stairs down. For some reason it rained last night & the many different noises of the rain hitting the window sill disturbed me. I have never had a problem with noises, but I think there may be a fault outside the window as with double/Triple glazing this should not be. One can expect teething issues seeing it’s a news build.

The room with balcony was great. Love this hotel. Staff cannot do enough for you. All the staff were great especially George. Very comfy bed. Room immaculate. I had a late checkout. Mini bar was very cheap with great choice. City centre. 10mins to Christmas market. Very central. Taxi 10mins to airport. Loved the breakfast, they even had honey. Boiled eggs & scrambled. Bacon, sausages, ham, cheese, broccoli, carrots, lovely breads, cereals, walnuts, flax seeds, yogurts, fruit, apple juice, fresh orange juice. Coffee machine. No one should complain at this hotel for the high stand they provide at a very cheap price.

There was nothing that I didn’t like

The hotel is very pleasant and clean. Rooms comfortable with nice comfy beds, tea and coffee making facilities, TV, mini bar in room, good quality toiletries. Nice en-suite bathroom with great shower. Reception staff wonderful and happy to help. Secure underground parking. Breakfast a very good selection of juices, cooked breakfast, buffet options with fruit, yogurt, cheeses, hams, cereals etc. good wi fi. Lift. Location acceptable. A great hotel

Rooms hot at night despite using air conditioner

Everything was perfect. The room was sparkling from cleanliness .The bed and pillows were comfortable. The towels had a really nice smell the body shower and the body lotion were amazing. The front desk very helpful.

If I have to say something, it’s only that there were no slippers in the room.