We are a family of 3 (parents and a five year old) the restaurant was clean, situated on a fairly quiet street walking distance from the center. The reception staff were quite friendly and breakfast was great.

We stayed here for three nights and the room was cleaned the first morning we went out for a stroll, but the second one it was not cleaned at all (we were particularly interested in getting our garbage taken out as well as our coffee cups changed for the clean ones). I went downstairs to the reception to ask for a garbage bag to take trash out, but the staff seemed a bit confused by that. They offered me a garbage bag and when I asked to get a couple of coffee capsules for the next morning they did not have any available. I asked if I could come later and they said that was OK. When I arrived later, they seemed confused again. They gave us some coffee for the last morning of our stay.

What a fantastic hidden gem! For someone from Sofia, I had zero expectations from an aparthotel as nothing beats the home coziness. Wrong! The staff was so incredibly accommodating, and the facilities are so comfortable, spotlessly clean, and thoughtful that it made my stay extremely pleasant. Special compliments to the breakfast team for their true care for customers. I witnessed a client who was fasting and was not 100% satisfied with the choice, and she was given an immediate solution in the friendliest possible manner. The variety and quality at breakfast were excellent. Don't expect massive food stations like in a chain hotel because the hotel only has a few rooms, so unnecessary food waste was considered. The cleaning service was superb, and I don't remember the last time I stayed in a cleaner hotel. The bed was comfortable, the storage was exuberant, and the balcony was a great plus. I would recommend this hotel to solo travellers and families and would definitely book again.

The hotel is wonderful, with a prime location close to all services, making my stay more comfortable and convenient. The reception staff were incredibly kind and welcoming, providing exceptional service that made me feel at home from the very first moment, especially the staff member who was professional and dedicated to her work. My request for early check-in before 2 PM was approved, which added to my comfort. The room was very spacious, clean, and equipped with all the essential amenities for a pleasant stay. The Wi-Fi was fast, the bathroom was spacious and well-designed, and the cleaning services were provided daily with great efficiency. Overall, I loved staying at this hotel, and it was a fantastic experience that I would love to repeat in the future.

There were no negative remarks about this hotel; everything was excellent.

The hotel is wonderful, with a prime location close to all services, making my stay more comfortable and convenient. The reception staff were extremely kind and friendly, providing exceptional service that made me feel welcome from the very first moment. My request for early check-in before 2 PM was approved, which added to my comfort. The room was very spacious, clean, and equipped with all the essential amenities for a pleasant stay. Additionally, the staff member was courteous and professional, offering outstanding service that deserves praise. Overall, I loved staying at this hotel and would love to repeat the experience in the future.

The hotel was excellent in every aspect, and there was nothing I didn’t like except for the limited variety of breakfast options. However, the breakfast they served was delicious, and their hospitality services were excellent, making my stay even more comfortable and enjoyable.

Everything was great. Especially the stuff. The ladies that cleaned our room, were always very kind and helpful. I am thrilled by the cleanliness of the room. Just to mention that all the glasses and cups were protected in plastic bags to keep them clean from dust. One amazing thing also was the heated floor in the bathroom. Also, every morning the waiter at the breakfast was very polite and he took care of us. Many sweets and fruits at the breakfast that we also liked a lot. We would definitely stay again! In few words, the best choice we could make !

Viko is a great option in Sofia. It is an easy 15min walk to Vitosha Boulevard and also has a few eating options nearby. Located in a side street and is therefore relatively quiet. The apartment itself was huge.. we were 3 of us and the unit had ample space for 4 to sleep comfortably. The balcony is a bonus, especially if one is smoker. Good wifi. Very friendly and helpful staff. The previous occupant had left the kettle in a disgusting state - this was immediately replaced with a fresh, clean one.

We got a family room with 2 kids (7 & 9) and it was exactly what we expected from what we saw in the description and photos. Big room with plenty of space for 4 people. Very good soundproof. Very kind employees. Especially Stefanie at breakfast! Very interactive with our kids! They loved her! We also reserved parking space at the underground parking of the hotel. Very clean and safe, but only 7 spaces, so you have to reserve. 15 euros per day. I think it's a fair cost.

Great hotel, great location! Loved how clean and comfy the room was. The waitress in the restaurant was super careful and always trying to make us comfortable. The rooms were extremely hot.

The only thing that bothered me a bit is that the parking was a bit small and a bit hard to maneuver with my SUV, but it's in the "basement" of the building so there is nothing to do about it. Great hotel, I highly recommend!

The apartment was beautiful—clean, comfortable, and exactly what we needed. The staff were incredibly friendly and helpful from the moment we arrived. Their attention and support throughout our stay made a real difference. Thank you so much for everything! If we return to Sofia, this will definitely be our go-to place. 😊 Highly recommended.

None

I really enjoyed my stay—the room was spacious, the bed was large and comfortable, the walk-in shower was fantastic, and I loved relaxing on the balcony. The breakfast eas also very good!

The only thing it was that the pillow was a bit too soft for my preference, but this is really just a matter of perspective and didn’t ruin my stay at all.