Large room, comfortable beds, great location, good air conditioning in room. Pool area was nice overall with natural shade from the building + palm trees and additional shade available until the umbrellas. Comfortable chairs around the pool area. Friendly hotel staff. Location is excellent! One block from 5th Ave and only a 5 minute walk to Playa Mamitas public beach.

The pool water was a bit on the cold side. Not too cold to use the pool, but a bit chilly until you get used to it. Aesthetics of the small (shallow) pool could be improved with a fresh coat of paint.

The staff was very friendly, the plants and trees inside the hotel made us feel in the middle of the jungle (in a good way), the location is incredible, we could walk everyday to the beach and were 10 m away from fifth avenue. the room was clean and big, the housekeeping was cute making funny towels origami every day.

Breakfast was really basic and not tasty. The room was good, however we sent a message to have twin beds which they never replied to, they just confirmed reception of the message and when we arrived we had to upgrade to a bigger room paying more just to have our 2 beds, if we had known before we would have booked another hotel. We arrived late and they gave us a room that was very noisy, we could literally hear a concert until 4 am... When we upgraded the following day, the room was way better noise wise.

Good location, only a block away from the beach and from the main strip with restaurants and bars. This does come with disadvantages such as noise (see below). The room and general facilities were very nice and well equipped, very clean. Pool was also nice and a good temperature. They have staff available 24/7 to help you check in. Would very much recommend if you can cope with the noise and to be honest I imagine all hotels in the area have the same noise issue.

Because it's so close to the strip, you do hear the noise and loud music of the bars during the night. Most adults should be able to sleep through this initially, but the karaoke bar next door consistently got very loud around 2 a.m. which woke us up for about 30 minutes each night. If you have kids you might want to find somewhere quieter. Staff were very friendly but not great at giving recommendations. Breakfast was optional but slightly disappointing.

Great location. Great value. Basic Breakfast for $10 (dollars) per person from 7a-11a Housekeeping was great and thorough. My room was cleaned everyday. They also loan you beach towels and let you exchange them daily.

The door only had a push button lock. No chain or flip type lock. The noise from the club across the street is VERY loud. We were exhausted from all day excursions and it didn’t keep us up. It starts around 11:00pm and ends around 3:00am.

It is a beautiful landscaped property that is conveniently located close to 5th Avenue. It has a Small and intimate feel. The pool is lovely, the rooms are large and comfortable

Beware a couple of the upper rooms are very noisy at night because of music from a nearby bar. It’s not the hotel’s fault but ask for a quiet room when booking. The ones on the side of the pool are quiet. I didn’t like that I had to pay for coffee pods, 2 for $5US (quite expensive)

Great location. Nice pool and very helpful staff. The rooms are spacious and well looked after. We had five rooms as we were a big family group. Coffee making facilities and a good fridge in every room. Free beach towels each day was great.

It’s all well run but the property is showing its age and a little tired. It’s in the middle of the action in Playa del Carmen which we knew would mean some noise but there is a karaoke bar to one side of the hotel and one night it was pretty painful from 1am-3am. Even with ear plugs! Just to be expected based on location n

Just what I needed to feel comfortable without feeling like I was at a sterile commercial hotel. The property itself is small and quaint. Lovely accommodations, super sweet staff, felt safe, quiet. It's a block off the main street, on an even lovelier street with great little restaurants and stores....straight shot to the beach. Perfect!

The travel accommodations they offered was great but extremely overpriced compared to other options. Felt hustled.

The staff was very friendly and helpful with everything, we had a lovely time, booked us excursions and all, the location is right in the center and the balcony view was amazing!

Everyone says it, the only downside was that there is a salsa club in front and seemed like they were in the room with us, nothing that earplugs can’t fix after a full day trip in lovely Mexico 🥰

We got a room on the third floor. I am a very light sleeper, however with earplugs I am completely fine. So light sleepers - don’t worry if you get a third floor room and can sleep with earplugs. The noise wasn’t crazy at all. I slept well and loved everything about the hotel!! The interior design is beautiful and there’s so much nature. Location can’t be beaten.

Desk ladies were especially pleasant and joyful and helpful. Even in a misunderstanding with the breakfast lady, she was still as light and pleasant as before. Very well trained staff when it comes to customer service.

I thought it was going to be beachside, but you cannot even tell there's a beach anywhere near it, you have to go through another huge hotel to even see the beach.