Lovely staff. The breakfast was very good and included fresh local apple juice and delicious pastries. The cheese selection was exceptional - its Switzerland after all. Great location by the lake and with the Luzern guest card you can use the busses for free. It's about 4 stops to the main station and the bus stops almost in front of the hotel. Loved the decor and the concept of the room. Old meets new, I loved the modern touches mixed with the stately luxury of years gone by. Water and chocolates and the cozy robe made the stay extra nice. Not cheap but that's not gonna be different wherever you go in Luzern.

The little shower cubicle inside the room is a good idea but because you only have a curtain to close it, the nice wooden floors and the interior of the room could get quite wet. Maybe the shower could be equipped with an actual door.

+ Location + De luxe room with terrace + Breakfast with regional product

- Access to entrance requires stairs

This is a truly unique property. It's a historic building with all the quirky details. If you like modern city hotels, this ain't that. The pictures and reviews are exactly as they seem. The staff are warm, friendly, and really make your feel like it's a mix of B&B and hotel. The location is amazing (10min walk from center of action), and makes for a beautiful walk on the lakefront anytime of day/late night. The breakfast buffet was terrific. Recommend you look at the hotel website to view the individual rooms. We loved our balcony suite #24. The balcony views are amazing and overlook a lakefront park.

This was such a beautiful hotel on Lake Lucerne. We loved our stay here: our room was spacious, as was the bathroom which had a beautiful bathtub, and there was a lovely little balcony overlooking the lake. We were a little worried that on the map it seemed like it was a little far away from the centre of the town, but it's a very quick and easy 5 minute bus trip into town, or a nice relaxing walk if the weather's nice. We had some nice drinks at the bar and some delicious cake as well, and the staff were very welcoming and helpful throughout our stay. The location is amazing in its proximity to the lake: a room with a lake view is absolutely worth spending extra money on!

The lounge in the room wasn't very comfortable! We usually ended up sitting on the bed. They look nice but it's difficult to sit back and relax in them. It would have been nice to have tea and coffee inside the room, as you needed to go into the hall to make a cup of coffee, but it didn't bother us too much and we liked that there was fruit available too.

A bit of a walk to old town, but the park and the tranquility were well worth it. The hotel is a bit funky but charming

We were originally assigned a room with no TV, and a “bathroom “ with the sink in the room itself and the shower and toilet also part of the room itself. When we expressed dissatisfaction we were told there were no other rooms available. After we showed our booking. com r reservation, citing private bathroom and TV, and after calling a gentleman I assume was the manager, a room became available. Not a great start.

Exceptional in every way on our 3-night stay! We LOVED the location across the street from the lake and its lakeside gorgeous gardens & promenade. We walked to the hotel from the train station with luggage in 15-20 mins (stopping for many pictures!). We walked to Old Town in 10-15 minutes along the lake. Our room with en suite bathroom was charming, very clean/comfortable, and quiet on the back side of the hotel - it had everything we needed including an outlet adapter (unexpected but appreciated!). The public rooms and patio downstairs were outstanding, comfortable and inviting. We traveled with 2 other couples, so we used those spaces every morning and evening. We would definitely choose this hotel again.

Really, nothing. As Americans, we are used to bigger rooms, but we have traveled in Europe before and know the situation.

The Beau Sejour Hotel is located a bit out of the center of town requiring a walk or bus ride but is on the lake and a very quiet place to stay. The staff were very friendly and always helpful answering our questions. The breakfast had many choices and was good. The hotel is not very modern but very clean and comfortable and a good place to stay. I can recommend this hotel for anyone visiting Luzern and wanting a nice hotel near the lake but away from the noise of the city center.

Perhaps a few more choices at breakfast but nevertheless a good breakfast to start our day.

Friendly, thoughtful, & helpful staff, who were really a pleasure to meet, were the highlight for me. Lovely situation, stylish decor, overlooking the lake. Lift. Comfortable bed, water in the room, and charger. Lounge, and other areas, as well as the stylish breakfast area(with great views), gave a variety of places to unwind and relax.

My room was next to the lift, so woken by people returning at 1.20AM. Not the Hotels fault though.

Beautiful hotel perfectly located on the lake. The staff were very friendly and eager to ensure we had a pleasant stay. There was a lovely patio area where we had dinner the first night and breakfast both mornings. We were within easy walking of the town but far enough away to not be disturbed by the noise of the traffic. We were provided with a free travel pass by the hotel which allowed us to use the very efficient tram network to get around.

Air conditioning unit in our room was a little loud

Excellent property to stay at for as many days as you want. They are considerate and try to fulfill all your requests. Early check in was also provided at no additional cost. The room is very comfortable and has a great view of Lake Lucerne. Breakfast is included in the rate and they have a nice breakfast as per Swiss standards. If you are visiting from India like us, you may get slightly disappointed given the lack of variety across days and the lack of hot food options. They have excellent hot beverage options. They also have room service of beverages which is rare in Europe. The staff is exceptional in their service. You can walk across the road and walk by the lake/ sit on a bench and enjoy the lake/snow mountain views. Given a chance, I would visit again! Highly recommended!

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