The room (222) was recently modernised with a good shower room and a small seating area with chairs and a coffee table. Breakfast was very good (we are fans of Bircher Muesli) and all the staff were very pleasant and helpful. The location close to the lakeside and less than 10 minutes walk from the railway station and boat departure points was very convenient. Luzern is an expensive city but this hotel offers good value for money compared to others we considered.

It is very hard to think of anything to criticise here - the sliding door to the bathroom was a bit reluctant to close, but nothing else is worthy of adverse comment!

Great hotel in the center of the alstadt. Bus stop both ways literally across the street and a short walk from the main train station. Rooms were very clean and nice and the breakfast was oustanding.

Fantastic Hotel right in the centre of Luzern. Friendly and helpful staff. Plenty of character, and a great courtyard for breakfast.

Mattress wasn’t very comfortable.

This is our most favorable hotel during this family trip to Switzerland, all family members love the 2-night stay, and enjoyed the restaurant dinner as well. Staff are kind and helpful, facilities are sufficient, atmosphere is superb, walking distance to city center, and driving distance to nearby mountains. Beautiful and comfortable hotel, strongly recommended to family trip. When checking out I forgot my jacket in the closet, the hotel contacts me quickly so I got it back in time. Thanks again for all the good memories of Luzern.

Customer service was brilliant and very accommodating. Even though I arrived earlier than planned, every effort was made to ensure my room was ready to check in to once I had arrived. Staff were also very helpful when my adaptor wasn't working to get me sorted with ones that did! The property is in a great location, very close to the water front, the train station and the old town for sightseeing on foot, by boat or by train. Everyone was very friendly and there was a good team vibe to the property. Breakfast was very good, as was the restaurant in the evening.

This is a great hotel! The staff are all really lovely and helpful, the room was spotlessly clean, the breakfast buffet was well laid out and had a variety of everything you might need, with eggs available to be freshly cooked to your liking. We had booked a table in their restaurant and it was one of the best meals we've had in a long time - perfectly cooked, beautifully presented, good sized portions - all served in a friendly, relaxed and non pretension manner! The restaurant is very popular with the locals which is always a good sign!

I really enjoyed the location adjacent to the train station and the old town area. I was pleasantly surprised by outside of the building was traditional and the inside was new and nice. And the Resturant service and nice garden area. The gentleman working the front reception was also working the Resturant, he was really welcoming. I recommend the beef TarTare.

The only negative I can maybe think of is the in room tablet. I like the idea but picked it up and placed it face down when not in use. I don’t like cameras on devices. A small thing, easy to fix.

Location is great for exploring the town on foot . Close to the big church which rings bells loudly early and late but I wore ear plugs ! The breakfast was excellent . Our room was directly above the restaurant and entrance with no additional doorways in between to stop the noise in the evening . Again with earplugs not too Much of an issue . The decor of our room is interesting with an ancient ceramic oven for heating the old building - looking rather like a baptismal font ! The room was well appointed with everything you need including a small kitchenette area.

This is a lovely hotel with beautiful accommodations. For those visiting Luzern, it is near the waterfront and public transportation options. It is a short walk to many great stores, restaurants, and shops. The hotel is very clean and provides an exceptional breakfast. My partner and I enjoyed breakfast at the hotel everyday before we went off exploring. The hotel staff are very hard working and kind. They were able to help us with all of our questions on navigating the nearby trails and hikes.

The shower pressure is slightly weaker on warm water settings. I can appreciate the environmental conservation efforts however so this wasn't a problem for our stay. The bathroom is extremely clean and has great toiletries available.

The Hotel Hofgarten is centrally located but not directly on the lakeshore. Its location makes it easily walkable to everything yet not subject to the traffic and noise you get just one block closer to the water. The staff is very friendly and courteous too!

There’s not much to dislike about this property. It does lack air conditioning but they provide fans for the rooms. We did not encounter hot weather during our stay so the fans were enough to let us sleep comfortably.