While the room itself was small, we had an incredible balcony with a view overlooking the Chapel Bridge. The hotel also provided vouchers so we could enjoy a nice dinner at the restaurant downstairs. The vouchers nearly covered our meal and we had a great table on the water looking at the bridge. Very centrally located and staff were friendly and helpful in recommending things to do around the area.

Our room was a tad small, but the view made up for it. Also, watch out for spiders!!! Can't stress this enough and no one tells you, but Lucerne is full of giant spiders and we had a couple hiding around our room and that flew down in front of our faces as we opened our balcony doors. The room signs say don't leave balcony doors open with lights on to avoid mosquitos, but in reality, do not leave your balcony doors open for even a second or you will have massive spiders in your room!

The view of the chapel bridge from the balcony is fantastic.

We went at the wrong time as there was a carnival at Lucerne at that day when we checked in. We actually like the quiet and peace there when we visited Lucerne last time. It would be added advantage if the hotel would inform us during our booking that there will be a carnival. This time round is too noisy for us.

Absolutely lovely hotel on the river with the most amazing view of the river and the Chapel Bridge. Very, very comfortable bed with enough pillows. Our room had a stunning balcony and luckily it wasn't too cold so we could appreciate the stunning view quite regularly.

If I had to nit pick it has to be the shower. It works perfectly but I don't like showers very much and definitely not hand showers. To be honest it is only that had a problem so it is a me issue and not the hotel. We also encountered these types of showers at all the other hotels we stayed so it seems standard for Switzerland.

The room was absolutely perfect. The pictures online were old and the room had been completely renovated when i got there with a new bathroom. Views from my balcony were stunning and it was perfect location to pick up bus and train or walk around the shops. As a lone female felt very safe even at night. Staff were friendly and helpful Lovely firm bed and warm room. Loved the flexibility of the food vouchers which i used for both breakfast and dinner Would def stay again thanks for a lovely New Yr memory

I cant find any fault

Amazing service, very attentive staff. They have also upgraded our room to the room with a river view (we booked one with a city view). We got vouchers for the hotel restaurant (2*18.5 CHF each) and used them for the lunch. One more pleasant thing: we could check in and got the keys before the check in time, as our room was ready. Appreciated that. Location is top.

It was a bit cold in our room, even with a heating. However, it was an angle room, others should be warmer. As we were only one night here, it did not disturb is much.

The overall ambiance and location of this hotel was amazing. The staff was very friendly and helpful. We enjoyed the amenities such as their onsite restaurant which had amazing fondue. They gave us vouchers to use in the hotel during our stay so that was a nice treat. We loved our stay in lovely Lucerne. It was only a five minute walk to the train station, which was very convenient for off site tours we had booked.

The room was on the street side of the hotel and when we had our windows open the sounds of people were really distracting, especially at night while sleeping.

Beautiful location with friendly staff. Room clean but bathroom tiny. We had a small balcony which was nice overlooking the back street and the old city wall.

Work happening on first floor, noise kept to a minimum but using the stairs each time had to walk through it all. Not a problem but would have been nice to have been told. Voucher given to use in restaurant, we saved it for breakfast. Nice food but small portion and still had to pay a small amount towards it but this is Switzerland so everything is pricey! Parking is available at the train station but be warned it’s VERY expensive! We paid 60 francs for 24 hours!

The hotel restaurant and staff were extraordinary. The restaurant was beautifully decorated and the staff were very friendly and attentive. The hotel was very clean and the rooms were very nice with beautiful views! The woman manager in the restaurant was extremely helpful and attentive to all your needs! She was wonderful !

Although everything was wonderful. We would have preferred a king bed over two twins pushed together

Location, location, location! Central for everything you need and all sights within walking/ tram distance Lovely breakfast and the vouchers for 18.5 CHF nearly covered the cost. Room a little small but we had a balcony looking toward the river - lovely bathroom Driving into Lucerne is not easy - miss your turning and you have to go miles out of your way to get back. The instructions for parking were not clear and it would have been helpful to have received a map with the confirmation email. It was expensive but then so is all of Switzerland - we still Did plenty & strongly recommend the golden route to Mount Pilates - get the tram 1st & save the boat for the return journey

Nothing really

Instead of getting a free breakfast, we got a voucher for 18.50 francs for each of us for each day. This did not pay for a breakfast each day or it might have paid for an ok dinner or lunch. This was not my expectation but I might not have been thorough in reading what we got beforehand. On the last day we each had pancakes (3 small pancakes with a small amount of fruit which used up our remaining balance. We asked for syrup and they said that would be extra. Really?? Staff at front desk were helpful.

See above. Restaurant arrangement - I just did not like it.