Comfortable spacious room. Coffee machine, coffee pods and tea bags provided. Very near to the main train station. Walking distance from the centre. Bus links nearby. I wasn’t expecting to receive a bus ticket from the hotel but that was very useful. Additionally received voucher codes for local museums and shops/restaurants; although I wasn’t able to take advantage of them it was nice to receive.

It’s just not the same making a cup of tea with water from a coffee machine. Is it possible to provide a small kettle? The door to the bathroom/shower room also needed to be cleaned as it had fingerprint marks, but otherwise the room and bathroom were clean.

I really do not have one specific because everything was great and fantastic. The hotel is conveniently located within the vicinity of Lucerne Central Station within 5 - 10 minutes to catch my daily commutes to various destinations. My room was very spacious with a one-bedroom, spacious living area, and bathroom. The room is very comfortable and the bed is amazing and always get a full 8 hours of rest every night. The complimentary breakfast is located in a beautiful design across the lobby. It is very spacious and never felt like there is not enough seating for some privacy. The food is amazing, filling, and hearty with scrambled eggs, sausages, and other varieties of Intercontinental-style breakfast. Above all the staff is amazing and I always feel welcome coming and going from the Hotel. They always take their time to greet their guests or have a small chat even when busy. I love the lobby and kitchen staff as they always make me feel at home with warm smiles. I stayed for 2+ weeks and I can say it almost felt like my fully serviced apartment in New York City Manhattan.

No a big deal, but I was not sure if it is just customary in the Swiss Boutique Hotel like to have translucent curtains. The hotel is located next to and across many offices, shops, and apartments so in the daytime or at night it seems people can look into the living or the bedroom. Like many standard brand hotels like Radisson Blu, I used to stay next to the Lucerne Station, they have translucent and hard blackout blinds for privacy. I always have to change in my bathroom because around 8 am or 5 pm, people are still in the office next door or on the other rooftop building looking in. In any case, it would be nice to have secondary blackout blinds for privacy or if someone wants to sleep in.

The localization was excellent to know the city by foot. The hotel was also really beautiful - an old building but now with modern touch. It was permitted to leave our luggage in the hotel after check-out with no additional costs

There was no air conditioning and the temperature was really hot during our stay.

Fantastic hotel. The location right next to Lucerne station is a boon. Pretty much everything - ferry terminal, supermarket, mcdonalds for a quick bite, pickup points for bus tours - is around the hotel. Staff was super helpful - helped us design an itinerary and also upgraded us to a suite. Can't comment on standard rooms, but the suite was fabulous. The facilities were great and breakfast was very decent. It's expensive of course, but by Switzerland standards one can say it's good value for money.

Probably the one small thing we'd like to change is the fact that the shower is integrated into the bathtub and it can get a little slippery at times.

Great hotel, very practical, cosy, convenient and clean ! Great location near the station, you can just cross the street and have access to all busses and trains (which are very reliable in Switzerland). Together with the hotel booking comes a QR code you can use on all public transportation for FREE in zone 10 (which is quite extensive). The hotel has a good breakfast, staff was very friendly, parking was convenient, the room was very clean and nice with a small desk to work on as well; The WIFI was easily accessible. Will stay here again.

There was a lot of noise coming from the street (but noting good earplugs couldn't cancel out ;) )

It's very close to the train station so pushing our luggages to the hotel was fairly simple and quick! Location wise it's also very close to the town square, you just need to cross the bridge so the walking distance is really manageable. Bus stops are also very close by! Staff was extremely friendly and breakfast was delectable.

The room is definitely abit bare but we didn't stay too long in the room so it wasn't really an issue.

Conveniently located hotel, just over the road from the railway station, with its train, bus and ferry connections and multiple food outlets (including Tibits, an excellent vegetarian buffet). Heritage facade, but modern inside. Lovely staff. Spacious and very clean bedroom (divided from en suite bathroom by a translucent sliding door that did not quite close). Fridge and coffee maker in room, and kettle available from Reception. Electric black-out blinds on main window, which we discovered when experimenting with light switches beside door. Plenty of power outlets for charging phones and laptops. Our room faced a courtyard and was very quiet, even with the windows open at night. Breakfast was good, though staff struggled a bit to keep dishes restocked and it would have been nice to have had plain muesli rather than a chocolate one. Online check out meant that we could simply drop our keys at Reception when leaving. Overall, a very good experience and I would recommend this hotel for its convenient location and the helpfulness of its staff.

Shower over bath was slippery underfoot, and the water temperature fluctuated rapidly between too hot and completely cold. Pillows far too thick for comfort (though we could probably have asked for different ones).

The staff here is super nice, they offered us a free room upgrade at our arrival, so eventually we got to stay in one of the suites! Super appreciated :) At check-in they gave us a map of Luzern and a visitor card to use the public transport (line 10*) + free Wi-Fi around the city. The room was very cozy and clean. The position is central, yet the room was really quiet, so we got a perfect night of rest. There are some parking spots available in the courtyard for an additional fee of 40 chf per night; we booked a spot in advance so it was easy for us without the stress of having to find a parking :) they even let us leave the car after check-out (we took it back at around 4pm). The reception is open 24h and everyone is nice and available. 100% recommended!!

The location was excellent, right in the city centre near the lake and train station. The room was a reasonable size for just one night but might become claustrophobic over a longer period. The bed was also very comfortable. We did not eat in the hotel as there are plenty of less expensive places within a 5 minute walk.

There was no wardrobe, just a few hangers next to the TV, and whilst the bathroom was a good size, the door was difficult to lock. WIFI connectivity was also erratic and there were no messages received from the hotel prior to arrival. This was important as we wanted to use the hotel parking which on arrival we were told needed to be reserved. We were not informed of this, so be warned as the hotel only has 9 spaces. It is also expensive at 40 CHF per day.

In one of Europe's most beautiful cities a great place to stay ! It's just a few steps from the Central Station - it should be mentioned that probably nowhere in the world train travel is as pleasant, safe and reliable as in Switzerland - and from basically all major sites as well as shopping and dining. The famous Kapellbrücke - a symbol of Lucerne, maybe even of Switzerland - is just a block away. I made a reservation for a room facing the inner courtyard as was recommended by some travelers on booking.com and it was wonderfully quiet. The staff was great, just like to mention Nadim Radimi, the Front Office Supervisor. There will certainly be a next time !

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