Hotel staff gave me a room on the 5th floor with the view of the court yard that was quiet, as I requested it. Another thing I like was the AC, or air conditioning. It’s needed when Lucerne has an occasional heat wave, but we did not really need it as temp was in the low 60s in mid Sept. However we still use it to make the room cool and less humid. This provided good sleeping environment. But I must say the AC control is not user friendly. It was hard to figure out how to use the adjustment control. Breakfast selection was not like Hilton but it provided enough food option to satisfy one’s hunger. Capacino coffee was good. As a coffee lover, this is very good in my book. Lastly one young lady hotel front desk staff that served us was friendly and has a good positive attitude. Many hotel lacks that so it was refreshing to experience it.

AC control panel. Not easy to use. The bed was just okay, a bit firm but no plushy.

Check in at 3pm , but the room is ready when we reached at 12pm. Comfortable bed , with three pillows.

It’s best if the TV got English subtitles, but no big deal , Switzerland you don need to watch TV.

1. Lobby is very comfortable 2. Lots of free beverage in refrigerator, snack also good. 3. Hotel location near SBB station and supermarket which is convenient. 4. Reception is kind and have passion to answer your question 5. There is balcony in all of 6th floor room.

1. There is stink of toilet when we open the door(614), it might be the ventilation issue of toilet. 2. When all reception are occupied and ahead guest got issue, it will takes time to wait, not enough people to handle. 3. Shower space is not fully isolated, water will spill out when taking shower. There is a door that connect room 614 and 615, even it's full locked, if you don't like it, be sure to highlight when making reservation.

Breakfast was not included and would’ve been $25 CHF extra per person per day. The location was easy and close to the train station. The staff friendly and professional. A restaurant attached which we ate in one evening, expensive but good food. Complimentary mini bar included in our room.

Even though we requested ahead of time two beds, they didn’t have that info when we checked in. It took a while, but they were able to separate a king bed for us. The room was tiny and had a terrible view but it was clean and well appointed. The tv kept going out on us, we told them at checkout so they could get someone in to fix it. For the price of our room, breakfast should have been included.

Excellent location. Tucked away down a side street, the hotel was only a few metres from riverside, bridges and the old town on one side and a short walk from the train station on the other. The room was quite spacious and everything worked well. We enjoyed our meal in the restaurant. The foyer had a cosy fire and seating area which looked like a comfortable place to have a drink with friends.

Nothing.

This hotel is in the PERFECT location. I would definitely stay here again. It's steps away from the Chapel Bridge and only a few blocks from the train station and close to shopping and yet it's quiet and upscale and has an Italian restaurant attached. The bed was comfy, which is very important to me, and I loved having a kettle for tea and coffee in the room.

Our heater was broken the first night so they brought in a space heater, which took care of the issue. They fixed the heat the next day. We also earned a 5 euro discount at the restaurant because we waived room cleaning during our stay but weren't provided a voucher so when we went to the restaurant they wouldn't honor it. The waiter told us it would be discounted when we paid our bill for the room, but that was erroneous information. Make sure to get the voucher before you go to the restaurant

We enjoyed the access to the restaurant below. The waiter there was very fun and made the experience that much better. The staff was really kind, helpful, and accomodating. The place was clean and comfortable.

The windows facing the street let in too much noise. It disturbed our sleep a lot. Otherwise, not much to complain about. The parking garage was a little hard to find though, which can be stressful as rerouting in that area is difficult. As soon as you see the Bacio restaurant, turn right!

It's close to the station and the lake. It's easy to find. All you need is to locate the Chapel Bridge and its tower, and you won't get lost. The staff is very helpful. They will recommend good food choices and show you the key attractions on the map. The map is very clear, too. The room is spacious, and the best is their pillows. I have tried four hotels / airbnb during the swiss trip. They provide the best pillows, not too soft or hard. There is sparkling water as complimentary, which is a surprise. If you need hot water, you can ask for an electronic kettle.

plus points: early check in especially after a long travel day. shower temp and pressure was perfect. duvet that kept me warm at night. windows can be opened for fresh air. additional neck pillows can be requested. housekeeper noticed that i didn’t touch the bottle of sparkling water but had bought my own evian, and the next day, replaced it with still water. chips and orange juice everyday.

nothing

Location: Excellent, near the river, very close to the restaurant area, the central station, and the Ferris wheel area. Service: The reception staff were wonderful, helpful, and always smiling. Breakfast: Wide variety, vegan options, good coffee.

‏Cleanliness: Moderate. The room was clean upon arrival, but it wasn’t cleaned on the second day, and the trash bins weren’t emptied. When we asked the cleaner why, she didn’t speak English and couldn’t provide an answer.