Location is great, just on the river bank. Room well maintained.

The heating in the hotel is set to very high temperature, especially in the room. Not necessary, uncomfortable, expensive for the hotel. The blanket was a bit itchy. The hotel itself has no breakfast available, but there are plenty of bakeries in the near vicinity.

Excellent location, friendly staff, clean rooms.

Double room. Not the easiest to get in and out of the shower, lack of space and cramped. Not a complete inconvenience for us as we are not big people but less than ideal.

The location is great! Staff was super helpful and friendly. We enjoyed our stay, the room was very quiet and comfortable, although quite small.

The location is great. Just off the Reuss River near the end of the Chapel Bridge. Close to the train and bus stations. The room was nice and big. Staff was really nice. We had a wonderful 3 night stay

Like most old hotels in Europe there is no A/C, which was a little uncomfortable in the 80 degree weather we had the first 2 days. There is a large ceiling fan that helps. The bathroom was very small, as in you could barely shut the door past your body while you were in the room. The cleaning also could have been better. There was a large stain on the bottom of one of our comforters and housekeeping didn't empty our trash.

A perfect location for exploring the wonderful city of Luzern. Rooms are fresh and clean and big enough for a couple. The huge ceiling fan was brilliant whilst we were there in hot weather. Staff are very friendly and helpful and the discount offered at their Italian restaurant was a bonus.

Nothing to complain about except, perhaps, the noisy street in the mornings, but you have to expect that if staying in a pedestrian-only Old Town, where deliveries start at 6.30am through cobbled streets - and it’s so hot you have to have the windows open. The noise woke me but I love it...

Very helpful staff with advice on best hot choc etc. Nespresso type mavhine in the room. We got 2x 10% discounts for their inhouse restaurant and the Brathouse. We ate at both. Their restaurant was really good. In the Old Town shopping area and on the river. Adults only so very quiet.

Not a problem, just a heads up. It's a walk from the station, and I don't think you would be able to get an uber to the hotel, if you had lots of luggage or refuced mobility.

Location excellent, staff superb, breakfast in restaurant round corner was superb

Lots of noise early morning from the market setting up

Excellent location in the heart of the Old Town, by the river. Just a 10 min walk from the station. Surrounded by bars, restaurants and shops. Very friendly staff were always willing to assist. 10% discount in the adjoining Italian restaurant was an unexpected bonus. The food and service were very good.

The comfortable bed was not matched by very good pillows. Bathroom and shower cubicle were very small but be aware this is an old property in the Old Town and it is conveniently located for the traveller

The size of the room and bathroom were very nice. The hotel staff was really kind and always willingness to help providing us with charger adapter and luggage storage service at our early check-in and check-out. Some good facilities were the mini fridge and the coffee machine. Best of all was the location right in front of the Chapel Bridge, lot of restaurants, bars, shopping streets and near to the train station.

I would not recommend a fat or really tall person to stay in this hotel because the shower is really small, my boyfriend is 1.77 meter height and 78 kg weight and he was struggling a little. In addition, the pillows were not so comfortable and highly note that the room does not count with A/C we went during May, which is Spring and the fan was okay for us, but I would not imagine myself during summertime.

Fantastic location! Wonderfully close to the heart of Luzern, with fantastic facilities. Room was clean, well organised, and spacious. Staff always friendly and welcoming, happy to answer any questions!

The room could have been a little more modern in it's design/decor, however all aspects were clean and met expectations for our stay. Unfortunately, only one powerpoint was usable with a European charger which was a little inconvenient, however did not impact our experience.