I travelled for work and only stayed one night. Mistakenly i booked the wrong date however the staff was excellent and corrected my booking immediately. All staff was friendly and helpful, the room was fantastic you are immersed in luxury from the moment you walk inside. Breakfast was fantastic with enough choice and high quality food. When leaving we received a small gift bag with water and chocolate. The location is perfect, everything is within walking distance and when leaving the hotel you are immediately in the beautiful city centre. Definitely visiting again!

There is nothing i can say that can be improved.

Great location, fantastic breakfast, very comfortable bed, helpful staff.

Spa shut and lots of renovation work going on but we weren’t made aware if this until after we had paid.

The room was amazing. The view from the balcony was extraordinary. The space was more than enough, and the bed was comfortable. The shower was perfect, and the amenities were plentiful, including a Dyson hair dryer. They provided two bottles of water every day, even though the tap water was drinkable. The location was excellent, making it easy to walk everywhere. The bar was spacious, and I liked the cozy atmosphere. The staff at reception was the most helpful and cheerful person I have ever seen.

Breakfast was not included in the stay, so you need to pay for it separately. There were two options: an open buffet and an à la carte menu. The prices of the meals on the à la carte menu were quite high.

We booked for 2 nights for a river view room and put a note that it was our honeymoon. We got the most beautiful room on top floor with a wonderful decoration on our bed and a stunning view to the river and the mountains. We even received a cake with the Happy Honeymoon note on the plate and a beautiful letter from the hotel. The location was a top notch, close to everything within a short walk and the view to the lake was a million dollar. The breakfast was great with sparkling wine included even though we didn’t drink it. The turndown service was the best ever, everynight we received chocolates and a little story book with a different stories every night and they were actually tru stories that happened in the hotel over time. We couldn’t be happier and were so impressed with the whole experience, we extended another 2 nights there as we loved the hotel so much. All the staff were so helpful and friendly and couldn’t be more helpful. We will come back there in a heartbeat. Thank you so much to all the hotel staffs.

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The hotel's location is incredibly convenient, and walking distance to the Luzern railway station, making our stay all the more enjoyable. The hotel itself is efficient and has provided us with exceptional convenience. The rooms are clean and cozy, and both the reception and restaurant staff are friendly and accommodating, significantly enhancing our overall experience. Specifically, the balcony with the view of Luzern lake is stunning and memorable.

In our opinion: firstly, the balcony door seems unable to stay at any angel, other than fully closed or open, which is inconvenient, especially in winter. Secondly, the breakfast is not included in the room rate, and is a bit pricey.

The location of this hotel is great! Our balcony looked out over the lake and it was lovely spending time out there. We ate dinner at the hotel's main restaurant which was a good experience. We appreciated being in close walking distance of the ferries as we took one to Burgenstock during our stay (highlight of the trip)!

I would have preferred a traditional king bed over the two twin/single beds pushed together - also the beds were quite firm which my partner likes but wasn't my favorite.

Beautiful elegant hotel well situated. Grand old hotel with all modern conveniences. Beautiful lobby and service was great except problems with repeated demagnetized key cards. Modern and well appointed rooms with large bathroom with separate tub and shower. Bed was comfortable. Nice little touches with complementary nuts, muffin and chocolates. Breakfast was fantastic with everything available. Elegant bar and dining room for breakfast. Nice patio outside to overlook Lake Lucerne. Overall little to complain about and much to laud. A true 5 star hotel.

Demagnetized key cards.

This is my second time staying at this hotel and everything was fine. But at breakfast on my last day, as I sat at the table with my phone taking pictures of the mountains in the distance, there were no other customers in the area, a young waitress with glasses stared at me with black face. Was she sick? After breakfast, my child pointed to the cash register and asked me if I wanted to pay there, I said no, the same waiter took the cash register and "bang" moved a place, I think this is completely not in line with the standards of the hotel, poor review.

This is my second time staying at this hotel and everything was fine. But at breakfast on my last day, as I sat at the table with my phone taking pictures of the mountains in the distance, there were no other customers in the area, a young waitress with glasses stared at me with black face. Was she sick? After breakfast, my child pointed to the cash register and asked me if I wanted to pay there, I said no, the same waiter took the cash register and "bang" moved a place, I think this is completely not in line with the standards of the hotel, poor review.

This was the best 5-star hotel we stayed in and not because of amenities but overall thought that the hotel team had put in the customer experience. Eric at front desk made us so very welcome, I think he is a trainee but did a fabulous job of checking us in. I would say one of the best exp we ever had. Multiple times (including post checkout), we were provided chocolates, muffins and water - all complimentary. They let us extend our checkout without any hassle, in fact kept our luggage post checkout when we had to pick up the car rental. It does not take money to give experiences to the customers, that is what I learnt from this team.

It is a 175 yrs old hotel and it is beautifully restored and maintained. I wi sh we had more time to stay here and enjoy Spa and other facilities. Nothing to dislike here.

Everything in the room was immaculate. The design covered everything possible that is needed in a hotel room. The actual hotel is magnificent, retaining the old world charm. The flower arrangements throughout were stunning. The staff everywhere in the hotel, from restaurant, reception to housecleaning were fantastic.

absolutely nothing