I just loved the friendly staff , very helpful and caring. Excellent location, close to everything. I would highly recommend this location.

Not a problem, but having a coffee maker with coffee for the mornings for guests that first arrive would be a nice touch . It is often difficult at first to locate a place to enjoy coffee and a light breakfast. All in all a great place .

This hotel was excellent! The staff were so friendly and informative. They make you coffee in the morning and you can sit in the lobby or on the terrace as you plan your day. The kids loved the pool and the adults could sit on the terrace overlooking it. Our rooms were spacious and clean. We had a large group (6 people in a large family room and 3 in a triple room with terrace) and it was a good amount of space for us. The location was perfect, just a few minutes walk to the Spruerbrucke over to Old Town. 10 minute walk to the train station. Will stay here again if we ever make it back to this beautiful country!

The team was exceptionally friendly, welcoming us with big smiles and kindly accommodating an early check-in at no extra cost. The hotel has a charming boutique feel and enjoys an excellent location right in the heart of Lucerne. The room had a small AC unit, which was a welcome feature and really helped during the warm summer nights.

One area for improvement is the cleanliness of the toilet, it wasn’t as spotless as we would have expected. Additionally, the dispensers for hand wash and shower gel were empty during part of our stay and weren’t refilled promptly, remaining unused for at least one night

We had a lovely one night stay here. The hotel was just like in the pictures and description. Perfect location. The man that checked us in and out was very nice and friendly, we liked him and he kindly stored our bags for us the next day. I enjoyed using the pool after checking in. We checked in a little early which was really appreciated. Luzern is expensive so bearing that in mind it was good value. Many food options a few minutes walk away as you could not be better placed in the old town. The air con was occasionally needed and appreciated. Shower nice. Would stay again and recommend.

The location was excellent: right in the centre of Lucerne's tourist attractions. The room was large with a fridge and kettle. Having these were very unusual in our trip! We were glad to have them: thank you. There are many restaurants and bars nearby. You are in walking distance to both the famous wooden bridges. Switzerland is very expensive. This hotel was less extortionate than many others and was very central.

There was no air conditioning, which meant that the room got very stuffy. When we arrived, the windows were already open. But like other reviewers we also noticed black insects which got inside. So we hurriedly closed the windows. The building is old, so the furniture and layout is old fashioned. This may be an issue for some. But for us, this added to the charm. We did have problems communicating with the hotel. We couldn't respond to the hotel's e-mails about our ETA as our e-mails were bounced back ('recipient not recognised'). We had no response from the hotel's website about our queries. We could not contact the hotel via Booking.Com in the usual way ('contact the hotel' as it was not on our drop-down list of bookings) which was odd. Perhaps this needs to be looked into.

This was our first visit to Switzerland. I would start with staff members, Lars and Toby. Lars and Toby are truly amazing, friendly, and very helpful. I would say they are the greatest assets of this hotel. They did whatever it takes to make our stay enjoyable. The location is amazing. Very close to Luzern train station, busses, and boats. The hot wine was new to us and we loved it. One last thing, they started Christmas decoration little early which created a very warm and happy holiday atmosphere.

WiFi is not good at all, BUT Lars gave me a hotspot from the hotel’s business mobile phone that was enough to get the job done.

The hotel is conveniently located in the old town area of Luzern, quite near to the shorter of the 2 covered bridges spanning the river Reuss (downstream of the Kapellbrucke). You need to look carefully for the sign. It is run by a very cheery and helpful chap who was happy to store our suitcases in a secure office while we visited Mt Rigi on the morning we checked out. The room was very clean and comfortable, and completely quiet. We appreciated that we could access our room via an elevator. A self-serve coffee machine is located in the foyer.

There was nothing to complain about, and we would certainly choose to stay there again.

A very clean and basic ( i.e. reasonable priced ) hotel in the middle of Old Town. Plus they have a elevator for those luggage hauls. A very clean pool is there for your use.

Many rooms have no AC so hot summers may be hard without a provided portable fan. No microwave nor refrigerator so keeping a drink cold is not possible. Knowing they do not like any eating and cooking in the rooms, but someplace to keep an apple juice cold would be nice.

Amazing location, quiet room, spotlessly clean and functional true to Swiss hotel standards. Staff at the front desk and the pool-side bar were lovely. The hotel makes it easy to make anything in central Lucerne just a few minutes walk whether that's all the sites by the river (which is almost opposite the front door) or getting to/from the train station and ferries. Highly recommend grabbing a breakfast al fresco and/or a packed lunch from the Co-op supermarket around the corner (note: you can't consume it anywhere in the hotel) and taking in the surroundings on a park bench by the river. Stayed here 3 nights with 2 young kids and it worked out great!

Minor things: Bedroom was almost entirely taken up by beds (it looks like one came from an ordinarily set out sofa) so there was nowhere to sit except on the beds. Similarly, the bathroom, while super clean and very functional, had almost nowhere to put anything down. In short, don't bother unpacking much - get out and see Lucerne!

Location, amazing, helpful staff. Rachel was a joy to chat with. Bed was comfortable and the room was just simple but we had all we required. Good there is an elevator to the floor. The terrace was lovely to relax with a drink at the end of a day walking. Great you can store luggage if you arrive before check-in. A range of tea in your room and a coffee machine in reception. The free local transport card was helpful too. A beautiful place to visit.

Nothing, all was good.