Staff were very nice and helpful

1) We stayed at the hotel for many days and almost everyday, we had to go back at the reception to have our keys reactivated. It was very annoying. 2) We stayed for many days but we were only given vanity kits on the first day. 3) Some staff can't understand simple english so it was a challenge to communicate. (Sample question: Is the bottled water in the room free? Answer: -----------) 4) We were told, there is a gym, but the gym only had one machine working and it was not inspiring to do a work out there.

I had booked 2 Rooms for 4 days(10th -14th August 2024).The rooms very nice and spacious. Thankyou Ms Corina Vogel (Asst. Front Office Manager ) for upgrading us in Delux Room and Early Check-In and making our stay a memorable one..Thank you for going out of your way to accommodate my requests. Your exceptional service is greatly appreciated.Your patience and willingness to assist at any time were remarkable. You are a gem of a person. God Bless!!!!! Breakfast served at La Cucina Restaurant was Excellent with a lot of variety. Restaurant and House-keeping staff were very nice and friendly. Will surely recommend this hotel and would love to stay again when I visit Luzern in future. Great Hotel with a Lovely Team.👍 Sarwar Shaikh.

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Everything is great about this hotel, I didn't give it a 10 just because of 1 member of its staff at the front desk. TERRIBLE PERSON. Yet, besides this nuisance, the hotel is a great experience. LAU the manager is simply great. A results driven man with spirit of service. Thanks LAU!

One lady at the front desk. Rude, no spirit of service, should really consider changing roles honestly.... Besides being rude, not explaining anything and disqualifying my doubts about the extra 100CHF charge upon arrival which later I was attentively and politely explained by LAU the manager we had a second situation with her because, when we needed help with the heating she didn't send nobody to help us in more than 1 hour. Tired of waiting we left the building and came back at night. Imagine having problems with the heating and a sour and rude lady doesn't want to help you... SHAME ON HER.

The receptionist was very helpful and polite. Location is great

The cleaning service was not up to expectations. I believe the the bed covers were not replaced during my stay as i could clearly see it wasn’t new The air conditioning is not that cold, it keeps the room with acceptable temperature during summer but you still feel it is hot. The restaurant (Luccino) located on the ground level of the hotel on the main street is unbelievably rude. I went with my mom as she was hungry and wanted to eat pizza, I wasn’t. The garçon brought the (one pizza we ordered) cut in half in two separate dishes ( we did not ask to be cut) and when we wanted to pay for the pizza, an extra 10€ were added to the bill and when we asked for explanation he said because i brought two separate dishes. !!! Which again we did not ask for, And charged 5€ for tap water.

Central location. Very roomy room! Large glass floor to ceiling windows with efficient curtains that muted the view and/or darkened the room. Great bathroom! Simple nespresso set up for a quick cup in the morning. The staff were knowledgeable, friendly and happy to store luggage to accommodate hours of transport.

We just aren't used to the price of Switzerland! A coupon for a free drink at their terrace bar or other discount offer would have been lovely, though not a deal breaker! A really great hotel!

Wonderful location. Close to Old Town, train station and tour pickup location. Front desk staff were very helpful and breakfast staff were friendly. Rooms were clean and comfortable, bathroom was spacious. We stayed on the 1300 floor. We had a triple occupancy, so we got a corner room which is a little larger than the double occupancy rooms. We stayed Monday- Thursday and didn’t have any issues with noise. Overall we had an extremely pleasant stay.

The room rate was expensive but that is expected for Switzerland. No iron, toothpaste or slippers.

Alexander was very kind and gave us an excellent room. It was a beautiful room. I liked how big it was as it made it so comfortable to manage our very large suitcases. It had a refrigerator and a coffee bar. The requested tea kettle was just the perfect setting.

The masonry work in the bathroom was not graded properly and the shower water kept on leaking to the outside of the shower stall. The foot towel was soaking wet. It was just inconvenient. hope they fix it.

Great location close to the main station and everything is easily accessible. Many restaurants and shops also all around. Rooms are fine (depending on the type of room you get - some are cramped, some are cozy). But the staff is very friendly and helpful. And overall it was a good stay.

Some of the rooms were cramped so one of the rooms of the 2 we booked was not great and we asked for a change which they gave the next day. Also one of the rooms had a fridge and one didn’t.

I loved this hotel, staff was very helpful it’s very close to station and Main Street just few minutes walk. This hotel has the best Italian restaurant I have ever been to La Cucina, if you don’t visit the restaurant your stay is incomplete.

All the same category rooms are different size and shape, staff at breakfast was a bit rude they picked up cups from coffee machine after breakfast time was up didn’t quite understand that behavior.

Close to train station and lovely rooms. Staff were excellent and breakfast was varied and delicious. Everything within walking distance which was great.

We stayed during a Saturday Night so the night club can be noisy but we read past comments and expected that. The only other small thing was only one toaster in the morning so it took some time but as I said, very minor.