The room (Junior Suite with balcony) was absolutely perfect. It had a separate area apart from the room where the closet is; including a door to separate that area. I loved this feature. The balcony view was perfect and the size of the balcony was great. There was even an outdoor outlet on the balcony which was perfect for me as I had to do some work on my computer and was blessed to be able to do that work on the balcony. Amazing bed! very comfy! Breakfast room was absolutely beautiful and the food was great. Also, they have a lovely bar for cocktails with outdoor seating. Great for an evening cocktail or even a nightcap. I truly loved the old world charm everywhere. The city center was a 10 - 12 minute Uber or taxi ride way. It was worth "not" being in central downtown Lisbon. Coming "home" after spending the afternoon or day is Lisbon, was much better than staying amongst the crowds in the city. The staff were just amazing as well and second to none. I have travelled all over the world and stayed in some luxurious hotels. Olissippo Palace is in my top 5 hotels that I have stayed in around the world. I would highly recommend this hotel.

The pillows were way too soft. I stacked two pillows together but in no time, they had completely flattened out. I believe there should be an option for a medium soft or firm pillow as well that should be available for choice.

Beautiful and super clean room and facilities

Far from town center. Need a taxi which is EUR10 each time

The room was very large and had a very nice balcony overlooking the lovely garden The garden featured a large and attractive swimming pool but also a lovely natural pond with coy carp and fresh water turtles. The whole garden was simply stunning. Another bonus was the indoor pool - great for an early morning swim before breakfast. Both pools were heated. The breakfasts were excellent with plenty of choice. The hotel was very quiet and elegant with lovely gardens off the breakfast room and bar and a terrace overlooking the main garden off the dining room. The hotel was one of the nicest I have stayed in anywhere.

This was a beautiful home base for our visit to Lisbon. The hotel interior is stunningly designed with gorgeous marble and tile. The grounds are beautiful as well offering an oasis of serene beauty. We used the indoor sauna and pool every night after a day of sightseeing! The breakfast buffet was amazing as well. But the best things by far are the kind, friendly and helpful staff. We enjoyed everything about our stay!

There is nothing we didn’t like. It is a long walk or short Uber ride to the most popular historic areas but we liked the peace and quiet.

The room was tastefully decorated and was very spacious with a balcony. All staff that we encountered were courteous and polite. The whole place was very clean with grand decor and marble floors. The cost for each night was also reasonable compared to other 5 star hotels.

We were over charged nearly 200 euros for a meal we did not have. The hotel should have procedures in place to audit their invoices before checkout. They did however deal with my complaint quickly and reimbursed the over payment almost immediately.

Everything went well. The hotel, accommodation and the staff were superb. I travel a few times a year and usually stay at the best 5 stars hotels. The stay at this one greatly exceeded my expectation. This was our first trip to Lisbon, Portugal and I have to say that my wife and I had a great stay. We do plan to visit Portugal again and do plan to stay at Lapa Palace hotel again.

Nothing comes to mind. Although it did rain for several days during our stay, even the weather was not something anybody could complain about.

The hotel provided impeccable service from the moment we arrived. It was a quiet, luxurious setting. The pools were lovely. Room service was fast and fabulous. The staff was attentive and helpful. The breakfast options were good and the atmosphere was pleasant. We had connecting rooms, each with a balcony that was quiet and overlooked the pool and gardens. Carpeting was plush and the beds were comfortable. Room size was generous. There were fresh flowers in the bathrooms and L'Occitane bath products. We frequently stay at the Ritz-Carlton and the Four Seasons but this hotel provided better service and amenities than those. We highly recommend this boutique hotel.

Loved everything!

From the moment we arrived to the moment we left everything was absolutely perfect. This is what I would describe as a classic "old school" hotel in the best sense of the word. The breakfast is buffet style, but in the grandest sense. You get to choose from a wonderful selection of fresh breads, pastries, cheeses, fruits, cereals to hot breakfast foods, such as scrambled/fried/boiled eggs, bacon, sausages, mushrooms, tomatoes. Tea and coffee is served in silver pots. There is smoked salmon and sparkling wine. The breakfast room is lovely and you can choose to eat inside the airy room or outside in the courtyard. The heated outdoor pool and its surrounding garden are a beautiful oasis in a busy city that is pushed for space. The adjoining bar serves great casual food. We had the Salmon Poke bowl and it was delicious and very filling. The main restaurant is serious silver service, without being in the slightest bit stuffy or formal. I would highly recommend the tasting menu. You get to try the what I consider the highlights of what is on offer for a little more than 2 courses. The chef is exceptional. The room is beautiful and in keeping with its traditional setting. Lots of chandeliers, swagged curtains, flower arrangements. The bar is just what you would expect from a hotel of this style. Moody lighting, with lots of red tones and dark wood. Expert cocktails, free bar snacks, very friendly staff and a piano player to die for. There is also a great indoor pool with a sauna and steam room. Our room was spacious, with a large marble bathroom and balcony.

This is not something that the hotel can change and it did not affect our stay, but you should be aware that the pool is under the flight path of the airport. So you will hear and see planes flying overhead during the day. You will NOT hear them inside the hotel.

The staff - the service is exceptional. Pool area is glorious. While it has an old world feel about the decor, it’s well maintained and offers very comfortable surroundings. The layout is a little quirky but that is something to love about the hotel.

Nothings. Loved the hotel.

Excellent and friendly service and support from the staff. Very comfortable room with view of the Tagus, and a modern and well equipped bathroom. Good dining options, especially the bar where the staff could not be more helpful and where the menu is more varied and frankly much better than the more formal restaurant, which we found very expensive for what was, sadly, an average meal. Buffet breakfast was superb. The hotel has an excellent range of facilities, including a very relaxing garden and outdoor swimming pool.

Our only comment relates to the hotel’s position. It is not easy to access other than by taxi; it is a distance from the historic centre of Lisbon and is located underneath the flight path for Lisbon airport. As a consequence, the outdoor breakfast area, bar and garden can be quite noisy, especially as jet aircraft tend to land every 5-10minutes!