The staff at the hotel are wonderful, so helpful and cheerful. We really appreciate how they made us feel at home. I have stayed here twice and it is a great place, I can recommend!

You pay the same price, but can get very different room quality. Two in our party got remodeled rooms that were of very high quality and two got old rooms in the unremodeled part of the hotel. I would ask when you book for the nicer rooms as the price is the same.

Staff all incredibly helpful and friendly. The central courtyard was a delight. A real sanctuary from the heat and bustle of the city. Breakfasts were excellent. Fairly central location, yet quite a peaceful spot. Rustic charm in keeping with its heritage.

Nothing

We loved the hotel which used to be a convent making the hotel have a distinctive personality. It is elegant now but you can almost imagine how it must have been when there were nuns. It is no longer austere. The rooms are spacious even the less expensive rooms like we had. We had beautiful rooms with two lovely windows overlooking the courtyard. The bed was so comfortable and linens beautiful. I loved the long closet wall painted in a gorgeous blue which contrasted with elegant red wall paper as a accent. We appreciated how pretty the room was not a bland hotel room. The bathroom was very clean and very new. The staff couldn't be nicer. This hotel has a lot of stairs up to the property so be prepared. They are very up front about this aspect. The doorman will carry your bags to your room and from your room to the street. No problem. Everyone was so friendly yet professional. The breakfast room and the breakfast are very nice. A buffet with lovely choices with nice plates and table settings. The staff is very professional. We had a car and the doorman was very conscientious about making sure there was a street space for us conveniently located across from the hotel. We felt very lucky. There is an important national art and antiquities museum a five minute walk from the hotel. We loved it.

Other than the stairs we loved the hotel and would recommend it. There is no elevator but it was a convent. There are tradeoffs. If you can do stairs, do book this hotel. The doorman will carry your bags to your room and from your room to the street. No problem.

Hotel is very well run and built around a really pretty courtyard where you can eat breakfast. Lovely traditional style decor and friendly, helpful staff. Breakfast had a very good range of options. Price was reasonable. There was an unprecedented power outtage when we were there and they dealt with all the questions that raised brilliantly and with great charm! Good hanging space and free water.

It would have been useful to know there are a lot of stairs from the street to the reception area, so it's not suitable for anyone with restricted mobility. Then quite a lot of stairs inside too - and no lift. But they do carry suitcases for you, so that was a relief!

The room was quite large and had big windows which let a lot of natural light in which was great. The bed was large and very comfortable. We really appreciated the coffee machine in the room. The courtyard area is gorgeous so we enjoyed eating our breakfast down there. We were able to park our car right outside the hotel for free which was a great bonus (note this is not always available). The staff were very nice, friendly and helpful. The location is good as it’s only a short walk into the main downtown area but far enough to be a little bit on the quieter side. There are lots of nice cafes and restaurants around here too.

A visit is shaped by human interaction, and from the moment I booked my stay, I felt a connection with this place. The staff, without exception, were kind, patient, and incredibly attentive. Since there isn't a lift, they go above and beyond to ensure your luggage is transported and that you are comfortable. My room was large, facing the courtyard, and benefited from both sunlight and a gentle breeze. Despite having a cold, I slept well. The shower was hot and powerful, and the bathroom was spacious. Breakfast was delightful; I often spent 90 minutes there just reading and enjoying the view of the citrus trees and bougainvilleas. It was a lovely walk from the hotel (turn left) into Chiado, Bairro Alto, and then Baixa. Lisbon has changed significantly over the past five years and now boasts a growing population of digital nomads and coffee enthusiasts. While it made me a little sad to see a reduction in authenticity during my visit, there are still plenty of genuine Portuguese establishments and craft indie shops to enjoy. This hotel has become my home away from home, and I plan to return every time I visit friends and family.

The absence of a full-length mirror might have been a bonus, but I'm being very fussy now.

Apart from the entrance being a little confusing (what looks like the reception off the street isn't: you have to go up the steps), this hotel did not disappoint. From the lovely secluded courtyard and friendly staff to the delightful rooms and wide breakfast selection, this hotel was absolutely perfect for our needs. It's a bit of a walk into the old city, but that's not a problem - just something to be mindful of according to your needs. We were staying when there was a Southern European electricity blackout and the staff could not have been more accommodating: some guests who had checked out returned to the hotel and were accommodated, they called in extra staff, found a seemingly endless supply of candles, and served drinks and snacks. It's a beautiful, historic hotel and the staff are clearly proud to work there. We would definitely stay there again if returning to Lisbon.

Nothing really! The 30+ steep steps up to the entrance courtyard at the end of a long day of walking up and down Lisbon's hills are a bit of a pain, but you're rewarded with the lovely cool courtyard and the bar, so even that's not really an issue!

Brilliant location, atmospheric old style boutique hotel, very cozy and relaxing place

Some room features need updating, but add to the charm

Great location, close to the busy areas yet quiet enough during evening / night. Large and charming room with comfy bed. The long breakfast service gave a flexibility that we also appreciated.

A small but practical detail: Our room had no wall-mounted coat hanger, so we ended up hanging our jackets over a chair. Just a few hooks on the wall by the door would be great. Similar in the bathroom, a few hooks where one could hang the towel and / or toiletry bag would be a simple improvement with big impact.

We had a wonderful stay at the York House. The location was excellent, quiet, and away from the throng of tourists in the city centre with good transport options in and out of the centre. Ana Paula at reception always made us feel so welcome. We would highly recommend this hôtel.

It was not a problem for us, but the large number of steps up from the street to the entrance might be a problem for someone with mobility issues. The breakfast was good but the bacon and the eggs were always cold, whatever time we ate breakfast.