We thoroughly enjoyed our visit. The staff were incredibly professional at all points, and were extremely accommodating to our every need (welcome drink, early check-out and flexible breakfast, etc). The room was fabulous and exactly what we were hoping for - the AC was great, as was the WiFi. The room we had was silent at night, and the bed was very comfy. The breakfast was also super - there was plenty of choice, and it varied each day which was a change from other hotels we have stayed at. Towels were provided as well as all bedding, and the room was thoroughly cleaned before our stay and tidied during it. The terrace in our room was lovely to sit out on in the evening, and the reception and entrance rooms were very welcoming (and brilliantly decorated). The hotel strives for perfection, and for our week-long stay it definitely achieved it. We would like to thank the staff for their amazing service before, during and after our stay. We would definitely recommend this hotel, and will be sure to stay here if we return to Lisbon. Muito obrigado!

The hotel is pretty much perfect, but as other guests have mentioned the carpet in our room could do with changing. Otherwise, super!

Great location to walk into the city centre. All the hospitality team were lovely, professional and very helpful. No issue to recommend or. sort reservations for restaurants, give helpful hints and directions or just chat about the experience of our trip. Even though we had a delayed arrival, everything was checked by email with us on the way by JP, who also helped us relax upon arrival with coffee or wine. Breakfast was fresh and tasty. On leaving day they kindly let us leave our bags and we returned to pick them up on the way to the airport.

Although the room was as advertised with a door to the small terrace, the room felt compact and on the smaller side. The eaves intrude into the ceiling space but the benefit of having the terrace was nice - even better in the summer I would think. Bathroom was showing signs of wear and tear and although it was clean, it was showing some signs of aging. Toilet was remarked low for a tall person and even a shorter person was taken by surprise…🤣

Amazing front desk and staff - everyone was so welcoming and supportive. We had a lovely free upgrade to a suite which was so spacious with a little balcony. Breakfast changed each day and was fresh and tasty! Free tea & coffee in the lobby whenever and a nice place to chill, we did whilst waiting to leave for the airport. The location is so perfect! Close by to all the best coffee/brunch spots (The Folks, Dear Kirstoff, Neighbourhood) and restaurants (Green Street). Highly recommend and such good value for money! My parents stayed in January and recommended - we’re glad we listened!

Thank you to all of the kind and friendly staff at Dear Lisbon Gallery House for making our first night in Lisbon so wonderful! They went out of their way to help us with storing our things when we arrived early and also after we checked out and had to go pick up our car. We were travelling with our road bikes and so kindly accommodated us with the most beautiful space to rebuild our bikes. The room was very comfortable, as was the bed, and everything was super clean! Thank you to the lovely housekeeper who found my bracelet and put it aside for me- it is a very special gift and I am so grateful it was found! Last, the breakfast was DELICIOUS!! I highly recommend to anyone looking for a charming place with top notch hospitality in an excellent location!

Hotel was lovely, had a nice individual feel. Close to the centre, easy to find, rooms a good size, lots of choice for breakfast. Staff so friendly and helpful. Loved the idea sheets left on our bed each morning. Very accommodating when we asked to leave our luggage on the days of arrival and departure. Very clean and nicely decorated.

If we had to be picky would have liked better lighting in the bedroom. It was hard to read at night. Even though you could get hot drinks easily downstairs any time it would have been nice to have a kettle in the room.

Lovely hotel. The staff went above and beyond to make our stay comfortable and enjoyable. Even when we returned for two extra nights because our flight was cancelled they were welcoming. Big shout out to Tessa, Jaao Paulo and Jaao for being so helpful and friendly. Breakfast was very good with lots of choice. Our first rooms were large and comfortable and our second rooms were up in the attic, smaller but with balconies and a glimpse of the Tagus. The 28E tram trundles right past the hotel and we never tired of seeing them go by. Great location with lots of restaurants within easy walking distance.

The stairs up to the rooms were a bit of a killer after walking all day up and down Lisbon's hills but this is a very minor point and the staff took our suitcases up to our rooms when we arrived.

Property is in a great location with a tram right out front. The staff were also very nice and helpful.

For a hotel listed as four stars, I just don’t think this has the amenities that match. There is no elevator and the stairs up are steep. No tea or coffee in room, and no food allowed in room which is so strange and frustrating. The breakfast was ok, some days it was better than others. At one point I asked for an extra pillow because the ones given were flat and my neck was bothering me, and while the very kind front desk staff did manage to find me one, it did not seem like something they would normally do.

Everything was perfect. We travel monthly for many years now, for work and leisure and this was the first hotel where we were so positively surprised. The friendliness of the staff was exceptional, the cozy atmosphere and environment must be mentioned too. The personal greetings and small welcoming details, the very comfortable bed, good use of space and high value of products offered made our stay special. We have booked so many highly priced places but never had such a good experience like at this place. Best hotel experience in Europe so far.

-

The hotel was absolutely perfect and just what we were looking for. Hotel staff were very accommodating, polite and genuinely lovely. Breakfast was nice with lots of choice. The room was absolutely gorgeous and spotlessly clean. Even though tea and coffee were available 24/7 from reception I did miss have a cuppa when I first woke up while getting ready for the day as there was no kettle in the room. When we visit Lisbon again we will 100% be rebooking to stay here. Thank you

From the moment we arrived, the service was exceptional. The team greeted us warmly on arrival with a complimentary drink, they were helpful with restaurant and sightseeing recommendations. We went for my partner's birthday and they arranged a cake without me mentioning anything. We were upgraded to a larger room with a really comfy bed. The hotel is centrally located, with lots of great restaurants, coffee shops, bars around and a short walk to the water. The tram stops outside the hotel too. The team stored our luggage on our last night as we were travelling later in the day after check out.

It was a little noisy in the morning with the tram outside the window but only if you plan on sleeping in late!