From our first website interaction to our final farewell on departure the level of communication with the hotel team was exceptional and a welcome change form other places we have stayed at. We arrived slightly earlier than predicted - this in the main was due to how easy and efficient, not to mention value for money, the Lisbon Metro is. The welcome we got from the reception team was very friendly, easy going and efficient. In fact every meeting with a member of the hotel team was a pleasure, from the lovely lady ensuring breakfast ran smoothly to all the team we met on reception at several points during the day. A special mention to the young lady who went out of her way to help us on the last day when our BA flights was cancelled and the BA App was less than efficient. A great hotel team, especially in a smaller hotel, is really important and this young team were exceptional. Also a special mention to the lovely Flavia. The hotel for us was ideally situated 10 mins walk from Baxia-Chiada Metro station, in an area with some great local restaurants and bars, being only 5 mins from the river front. The iconic 28 Tram runs 30 metres from the hotel door. The hotel was fully booked, 19 odd rooms, yet you hardly heard a sound from anywhere, so the sleep quality was superb. The charming courtyard, bijou swimming pool and library room were great areas to relax around and the breakfast buffet options were great and we wanted for nothing. All in all, this hotel was a great find and elevated our stay in Lisbon to another level

Not a thing.

Realy loved our stay! We arrived very early due our night flight. We could not go to our room yet. But they let us enjoy the breakfast for free that day, and contacted us on whatsapp when the room was ready. Breakfast was perfect! The people that worked there where super kind! Room was beautiful with lovely Rituals products! Room was a little small, but for a couple of day’s it does not matter when you only need the room to sleep and shower. Maybe only missed some extra place to hang like jacket. So not only a closet. And maybe a little fridge. Hope to be back some day when it’s hot enough to use the swiming pool! ;-)

Maybe place some names from the food at the breakfast. So people can see what’s in there and maybe some allergies. Like juice of the day, not only name it like that but also tell us what’s in it? :-) ofcourse you can ask, but not everyone likes to ask everything.

Really helpful staff, great English so no issues with language barrier. Happy to make recommendations based on what we wanted to do. Great location far enough to the hill to be quieter and not far from a tram so we didn't need to walk that far if we didn't want to. Great choice at breakfast and all fresh and lots of choice. Really lovely room with two balconies. Pretty comfy bed with nice pillows. Nice sofa and plenty of space around the bed.

Not a lot of space downstairs so if all the rooms were booked out might be a squeeze at breakfast and in some of the communal rooms.

We were received with love and attention! The best hotel reception I've ever had. The staff was extremely friendly and helpful. The hotel has an informal attitude that makes it almost family-like. The room was spacious and very nicely decorated. The bathroom is also well designed and offers everything you need with Rituals bathroom supplies. The breakfast was delicious with a great variety of food an all of great quality. We even received a personal note from the staff when we left. I can recommend the hotel for 100% and hope to come back!

Hard to say anything negative. We had some issues with the light switches, but really a minor problem.

It’s very central located in Barrio Alto and was very convenient for me, also got an upgrade to an even nicer room with a balcony and a view over Lisbon. The staff is super friendly and always there if you need them. Breakfast is nice with a lot of different options. I really didn’t worry about anything at all.

It was clean but could have been a bit cleaner especially the bathroom and the walls are very thin I heard my neighbours or understood almost every word what they said while lying in bed and trying to get some sleep at 11:30pm. But this was just the first night, the second one was quiet.

My flight was delayed by an hour, but when I arrived at the hotel, Rafael was waiting for me with a delicious glass of red wine at the reception, and helped with my suitcase. The check-in process was fast and efficient. I was delighted to find myself in a comfortable room overlooking the courtyard with a beautiful view of the swimming pool and garden. The breakfast was outstanding, featuring a variety of local fruits, freshly squeezed juices, and all the offerings you’d expect from a high-quality boutique hotel. The shower facilities were excellent, and my room was spotless every single day. The bed was made impeccably, and each day I had a lovely handwritten note with tips on where to go, along with a different treat. One day, it was port wine; another day, delicious custard tarts; and on the last day, I was surprised with some delightful chocolates. The hotel provided mineral water daily, and the reception lobby offered fruit-infused water and tea, such thoughtful touches! The service was impeccable, and the staff was exceptionally friendly. Special thanks to Rafael, Roberta, Beatriz and Hassan! I extended my stay by one day and made a last minute booking via Booking.com. The team handled everything seamlessly without making me feel awkward. They even allowed me to stay in the same room, which was amazing. This hotel exceeded all my expectations. I loved Lisbon, and my stay here was a big part of that. I can’t wait to return. Highly recommended! Fantastic customer Service, service was great!

Nothing, everything was great!

Staff could not do enough, went above and beyond to meet our needs (including free upgrade of room to give me more light and a balcony - the location was perfect for us old world street full of little shops, restaurants and vars. The place is spotless and the breakfast was perfect for us plentiful varied with hot and cold. Honest think in last 19 years of travel with booking.com this is one of my fav hotels

Lights a tad dark in the bedrooms and the toilet rolls strangely far from the loo ! But not a problem just quirky and the rest very enjoyable !!

Great location for walking around the town and exploring. A real gem in a busy place. Like stepping into another world away from the vibrant buzz of the streets. Wonderfully welcoming staff. A beautifully furnished quirky hotel. Done with great thought & imagination. The outside courtyard and small pool are delightful. Very restful and relaxing. The room was lovely with a welcoming bottle of Port and very comfy bed. Beautiful original tiles on the bathroom floor. So many nice touches. Breakfast was varied and plentiful and within a very reasonable time frame of 8 to 10. We loved it.

Not being able to make a cup of tea, first thing, in the room. Breakfast was good though, where we could make as many cups as we liked. We certainly didn't like having to leave.

Dear Lisbon has a very authentic/cozy vibe to the whole place, from the garden, to the entrance and rooms. The breakfast was excellent, quality goods all around! The staff was very polite and helpful, they helped us book two dinners and gave us a note on our bed everyday, with information of local happenings in Lisbon.

The location is quite a walk from the main attractions, and is located at a higher elevation. But this wasn’t a bit problem for us, and considering the value of this place, it is totally worth it.

Great location, amazing staff and just a generally lovely stay! We had a top floor room with balcony as booked - really comfortable bed and nice to see over the colourful rooftops with a coffee each morning! Breakfast was great value considering it’s included in the price and the staff always went above and beyond to ensure we were happy. Would stay again and recommend to friends!

Only two small things - would have loved a full length mirror inside the room (only mirror was in the bathroom so couldn’t use when someone is using the bathroom) and slightly bigger robes (my partner is 6’4 and it was comical watching him put it on 😂)