Very nice and cozy hotel with very central location! Underground station is next to the corner which make hotel location even better! Multiple attractions are in 5-15minutes walk. Staff is nice, polite and helpful! Our stay was nice and full of good memories! Thank you Team of St. Ermins Hotel!

Boring part: Value for money is a question for me in this case. One room with two double beds in it... it's surprise for such price. Somehow I've missed to understand that two double beds will be in one room while booking this hotel. Consider this point when you'll book it. Room is very small, but it's fine if you are visiting London to spend more time outside and not spend much time in the hotel (it was our case), but then you can't fully enjoy what hotel can offer you.

Rooms are very very small for the money.

Classy hotel with character. Once I had moved room, it was comfortable and allowed for a good rest. Staff were friendly and helpful, not least in the bar and restaurant. Restaurant food was high quality and innovative without being fussy. Overall, the hotel tries hard to live up to its reputation. Location is excellent.

Even though I deliberately booked a superior room, the initial room I was allocated was tiny and overlooked the air conditioning system at the back of the hotel. I requested a change and got a slightly bigger room at the front of the hotel. I get tired of 5 star London hotels charging £400-500 a night (room only) and offering rooms barely suitable for one person, let alone two.

Staff, facilities look of outside, comfortable beds

Rooms could use some refreshing and very tight

There is nothing not to like. The hotel has history, charm, extremely comfortable facilities. The rooms are impeccable. Breakfast buffet is British at its best - although we did miss porridge and eggs Benedict in the mornings (which are only available in the a la carte menu). And ALL the staff are simply extraordinary.

We did have a mishap with our room upon arrival. Since we were checking in very late nothing could be done that night, but the next morning the staff deal with the situation very diligently and we exchanged rooms without any problem.

The hotel is lovely and the staff are very welcoming and helpful. The buffet breakfast is outstanding and the service by ALL the staff, is impeccable. Thank you!

The bathroom we had in our room on our stay April 6, 2025, had nowhere to accommodate our toiletries. We understand this is an old, historic hotel, but feel that perhaps additional cabinets or shelving could be added under the sink area? Otherwise, it was a lovely stay. Thank you!

Room was great. Shower exceptional. Location of hotel was perfect. Accessible to all tourist attractions. Buffet breakfast met all expectations. Able to have something new to eat every day, .

Thinking that this is a European standard, but was disappointed that there was no power source in bathroom for hairdryer. Had to find outlet either on floor ( difficult for a 70:yr old like me); But found one behind the mounted TV , on a wall, with no mirror , to dry my hair. Not the end of the world , but annoying nonetheless .

We stayed in the executive suite with one separate bedroom. The suite is just big enough for 3 people. You can open the windows also which is a big advantage over many hotel rooms. The location is perfect, about 10 minutes from Buckingham Palace, Trafalgar, etc. The staff was nicer and more accomodating than at Prince Akatoki.

Up to 10 minute wait to get to breakfast and towards 9am, there's not much left. Not all of the buffet plates are refilled either.

Loved the approach to the hotel with all the xmas lights. The white company toiletries were much appreciated. comfortable beds.

Our room slept 4 but we didn't have enough china tea/coffee cups and only had one tea spoon. We did ask for more coffee cups but got more paper cups, so I drank my morning coffee from a paper cup as I didn't have time to ring and wait for a china cup.

We loved everything about the hotel! We stayed at the hotel in December, the decorations were beautiful, the staff gave our kids a quiz to complete which really kept them occupied, which was a lovely idea! The staff are all so professional, ready to assist and polite…the b’fast was also magnificent, though you need to think ahead as there could be some waiting time!

If I have to, I would the limited choice on the restaurant menu should be considered and maybe also the prices…£39 for a burger may be on the high side, but then again, prices in London seem to be on rise at the moment!