As we expected the Conrad lived up to our expectations. We used the executive lounge more on this visit and it did not disappoint. The reception team were very attentive as were the concierge team. We were celebrating our wedding anniversary and as in previous visits were so pleased that we chose the Conrad. Also enjoyed lunch in the Blue Boar Pub - the hotels public bar.

Nothing

Hair dryer provided by hotel didn’t work in the bathroom plug? Why? I had to use the hair dryer in the hall way outside bathroom which was not convenient. Also, green light from a mounted electronic device in bedroom was bright & annoying to sleep with. My husband covered it on second night which helped

By far the best bed ive slept in at any hotel! Literally looked forward to coming back just to sink in their comfy bed

The elevator is close to a restaurant and the whole area continuously smelled like cooking. It wasnt pleasant waiting for the elevator especially that 1 was out of order

Location is great for moving around some of the historic parts of London. I was there at the weekend and it's very quiet in the area which is a bonus for me.

I had an issue with housekeeping, requested at 8am if an item could be pressed for a wedding I was going to at 1pm. As I was going out to explore, I was asked to leave the item in the laundry bag and it would be collected at 8.05 and returned within an hour. When I came back to the hotel at 1pm, the item has not been returned and then it took the team 30 mins to locate it, and it hadn't been pressed. After every thing else being pretty flawless, this was disappointing.

I did NOT like the restaurant that was open to the public, very unfriendly staff and the food was subpar. I loved the bar and staff inside the hotel.

The restaurant that is accessed from the street outside the hotel. The staff was definitely focused on clients with reservations and were not flexible with hotel guests at all. In fact, I left because the hostess wanted to seat me in the dark section of the restaurant rather than at a sunny table. I presume the restaurant is NOT owned by Conrad since the disparity in service level was quite stark.

The room was very comfortable and accommodated our needs. The best part of the hotel, other than cleanliness and friendly staff, was the location. My spouse and I ended up walking to all our activities, and we saw many points of interest. In addition, the breakfast was a really good value. We usually don't add breakfast to our stay, but I'm glad we did. The service was great, and they offered many different choices, including great lattes. Overall, I was happy with our hotel selection.

The hotel could use a little bit of updating, but overall, it was very comfortable and great value as well.

It was central and close to places of attraction as well as the tube. The staff went above and beyond to make our stay comfortable. Service was great - from the reception to the concierge and even the room attendants. Water was topped up all the time. Laundry service was great and timely. Also I always looked forward to the little chocolates placed on my pillow after turndown service!

We had to keep asking for bathroom amenities to be replenished such as q tips etc. also the rooms were kinda small and there wasn’t a view nor much light so it looks a little dark. I will recommend for someone staying a long timer to pay a little more for an upgrade to a room with windows looking out . Breakfast selection at the pem was just okay.

We were in London attending the 80th birthday of my Aunt so we did not have the opportunity to eat in the restaurant however we did have a couple of cocktails in the Hedgerow which were delicious. Overall a fabulous stay as expected! We also had the opportunity to pre-check in and choose our room as well as download a digital key to my phone which was novel and fun!

I have absolutely nothing negative to say about this trip as everything went as expected and our trip went great. One not so great thing was that on exiting the lift on our floor the whole hallway smelled like damp carpets which my husband saw as a positive saying that it indicated that the carpets had been cleaned..

Location was great, concierge staff were very helpful, restaurant manager very attentive.

Check in process left a lot to be desired, had to wait 4 hours to get a room, with unhelpful staff bordering on rude.Breakfast was good but policy of making you pay extra if you ask for anything other than cheese in your omelette was a bit ridiculous especially as I paid extra for breakfast.

Good price matching the comfort and service