The modern look of the hotel and the cleanliness. The friendliness of the staff and also the hotel location. The fact they celebrated my daughter’s 21st birthday with a bottle of Prosecco in the room on arrival was a lovely touch.

A daily supply of bottled water would have been a nice touch

Excellent as usual, great position, everything is near. Very relaxing.....Nice decorations, big beautiful rooms. My favourite hotel. I am a returning customer.

The location, the room features, the comfy bed, the awesome breakfast

The bath ( is dangerous to get in and out from)

Good breakfast with variety of food. Nice view from the balcony. Comfy beds. Kind hotel staff. Good location.

Disgusting smell of the sewerage in the bathroom which spread out to the room.

Good location close to public transport & found it really easy getting a bus & metro from the airport. The room was perfect size for me and the terrace was great to be able to relax in the sun. I went out for food and drink instead of staying in the hotel but theres loads of places within walking distance & shops close by.

The only thing I would criticise in the room was that in the bathroom it was a little dusty on the shelves and on the coffee machine but that's not a big deal, it was a lovely hotel.

Very modern and clean. Good breakfast, comfortable beds, even the second bed, which is a sofa bed, was really comfortable.

There is no physical phone, everything is done through a tablet or TV. When this doesn't work the only way you can speak to the concierge team is by going to them. Our tablet kept losing connection and the AC stopped working twice - once in the night. Mod cons are great when they work but when they don't work it is a pain if there is no back up plan.

The hotel was amazing! Clean! Cozy! With great view! We loved it! Everyone was so friendly and kind! Breakfast was perfect every morning and the quality was great! The location was near by the subway, Andrassy ut was very very close and there were many restaurants and cafes near by. I totally recommend it! If the weather is warm you can walk instaed if using the subway.

To be honest there is not something i would complain for. Perhaps i would say that the floor in the room needed to be wipped daily, but i don't think this would be important for somenone that is not going to spend much time there. I spent there a whole week, so this is why i noticed it. Oh and another thing i noticed is that on a snowy day there was a line of water to the pilar next to the window. Truly i dont think that these are serious problems. The room was amazing!

1. You can cast YouTube to the TV from your phone. 2. The breakfast was very good and had a huge array of options. 3. The room had open-concept storage to keep all your items organized, which is good for me because I never use cupboards and drawers in hotels (I'm always afraid I will forget something). 4. They gave us new coffee for the machine, etc. every day (and towels if you wanted). 5. The location is really wonderful for access on foot to authentic bakeries, restaurants, the Metro and shops around the Dohany Synagogue. 6. The staff were all very friendly and you could ask anything.

We very much enjoyed our stay at the Up Hotel and would recommend it to others. We will for sure consider staying there again if we ever get back to Budapest! The hotel staff was very nice and accommodating to the point of the manager delivering an apology note and the platter of muffins after we spoke to reception twice about the minor issues with the room AC (that were resolved very quickly - a technician was sent to our room). A very nice, unexpected, and appreciated touch! The room was great, functional and large enough for two people staying four nights. We enjoyed the window nook :)) Breakfasts were great, with a variety of choices for both vegetarians and meat eaters. The hotel staff booked a taxi and prepared breakfast packs for us on the last day when we had to leave very early to catch our flight.

We found two areas that could be further improved and the largest of them is the smoking area at the entrance to the hotel. We did not appreciate the smell of cigarette smoke nearly every time we walked in or out through the main hotel entrance. The second is cleanliness of the less visible areas in the room, for example, the top shelves by the window nook and the top and back of the shelves with the coffee maker and clothing hangers.

Location, breakfast, bed, reception staff, all good. And Budapest is a city not to be missed! Beautiful!

Open bathroom, ok if you're a couple perhaps, but a big no no for us.