My 2nd time staying at this hotel (not my last, i will stay here again) I was very happy from the start, i was offered a choice of room location/floor. The rooms are such a great size, that helps a lot when you have 3 or 4 kids. Staff is so very friendly and I love that they have real housekeeping (this is rare now). Woke up late on the 3rd day so ran last minute to the breakfast but they left the door open for me and made sure we had a full breakfast. Again, the pool clean and warm and was my kids favorite part. I loved the smiling and super nice staff the most - in the end regardless of what the building may offer, it is the staff makes the stay either great or horrible and this place has been great both times.

No real complaints, even with the fire alarm going off (management responded quickly and took time to talk with me afterwards - very appreciative of her humble and responsive demeanor). Other guests were super helpful too - a HUGE "Thank you!!!" to the woman who gave my daughter her coat to keep warm as we ran out "as is" and froze a bit. Perhaps she was just a super nice woman or perhaps the friendliness of the staff made everyone extra nice, who knows?! I chose to think she is a true Christian and I am so very grateful for her caring heart!

I liked everything. Especially the pool. My kids had a blast and we basically had it to ourselves the 3 days we were there which was awesome. Staff was nice.. DALLAS deserves a raise. That man was awesome since the moment we checked in! Making conversation with me and my kids.. letting us know if we needed anything to let him know. Awesome dude! Besides that.. rooms were comfortable.. And liked the fact that there was a back door we could use which made it easier to come and go as the elevator was RIGHT THERE.

Didn't like the fact that I woke up this morning with red itchy bumps all over my back and stomach. I did notice itching on day 2. But it wasn't until today I noticed rash like bumps all over. I'm guessing the bedding or the pool water. Kids were fine. Don't think it was bed bugs. This is different. Also the constant running back and forth from kids outside my door was a little annoying. Especially late at night..

The design is very modern and it’s very spacious. The gym room and swimming pool might be a little bit small but it’s good enough. Walmart, REI, cinema, and dining options are all within walking distance

Wish they could also have the shuttle to the train station

Spacious rooms, friendly staff, free airport shuttle, mini market, very good breakfast.

Water from swimming pool was very cold and didn’t look clean. The play area for children that you see on the pictures is not from the hotel (but a 13 min wak).

The large rooms, they were quiet. The pool amd hot tub were warm/ hot and clean. The friendly staff. The good breakfast. Overall one of the best stays in a long time. This hotel is our new fave.

The beds and pillows could be more comfortable but that is probably my only complaint.

Great place to stay, close to bus routes and Mid-town services. The room was very comfortable with kitchenette and facilities. Breakfasts were fantastic - selfserve and a lovely area to eat and relax while watching morning tv.

Apartments cleaned every four days, so perhaps they could leave more bin bags for regular disposal and cups to last that long.

Location was good, room was a good size and clean. The staff was friendly. The beds where comfortable. The water pressure and temperature in the shower where super!! Decent breakfast options

The TV was centered between the beds and nowhere near the couch. It was crowded with children so therfore couldn't enjoy the hot tub. The pillows where too soft, even the "firm" that I asked for specially.

The property was clean, location was good with close areas that we needed to go. Staff was amazing, they were welcoming.

Nothing

The room was by the elevator. You can hear the people in the elevator when they got loud. Didn’t like that room.

Lots of options, something for everyone. Clean and constantly replenished. Very nice staff.

Pool was smaller than expected so wasn't my fav when there were many kids but the hours are 7am to 11pm so we went back during the quiet time. Staff cleaned the whole pool area and refreshed the water. They kept the water warm. Still very nice