Good selection however, the cooked breakfast wasn’t hot. It was barely warm on our first morning so we didn’t have it for the remainder of our stay. We had cereal and toast instead. To pay £12 each for a bit of cereal and a round of toast was definitely not value for money. There was no-one manning the food area and we had to ask for a plate as there were none. The shower wouldn’t turn off so a member of staff had to come and try to turn it off on the first morning. There was an alarm that went off at midnight which woke us up and there were guests coming out of their rooms. Took ages to settle again. No-one manning the bar so had to get someone to muster them from somewhere. Room was nicely decorated with anniversary balloons and nice things which we appreciated.

Breakfast! Selection good but cooked food was barely warm

Great space, easy going and a real sense of hygge here, staff were super helpful and friendly, being a smoker (boo..!!) I was able to grab a coffee and wander the grounds without a care in the world). You can eat in the restaurant or the bar, the menu is the same and both options are relaxed and informal. Stayed for a couple of nights for a concert at the barbican, an Uber is around a tenner (double this for the post midnight trip back though) Ample car park, cold beer, clean rooms, certainly coming back here.

I almost feel mean for highlighting it, but the plumbing was so loud I felt I owed everyone an apology for flushing the loo in the middle of the night, it did sound akin to the titanic hitting the iceberg....a little bit of work needed there.... No usb charging in the room, not a massive issue, but with conferences held here and sockets with built in usb for less than £20...well, if it were my hotel Id have this on the list right after the plumbing....... Important to say, neither detracted from a really enjoyable stay for the wife and I, Im putting it here so Mercure can consider it 😁

Staff go above and beyond Check in nice and easy was given a family room which was more than adequate nice big spacious room . We had trouble with our door. Well the lock decided to break so we couldn’t open the door from inside or outside . Phoned reception was there In seconds to help out in the end they had to break the door down . Was then upgraded to the suite which was amazing . Honestly the staff here was wonderful went above and beyond from the minute we checked in . The only down side was the breakfast you have everything u need but it just wasn’t for us . We would stay here again

Only downside was breakfast cheap quality sausage and bacon

I like the ambience of the hotel and it's proximity to York. The woman at reception upon arrival was excellent and on behalf of the hotel she treated me to a birthday drink on the house, that was so appreciated, it's nice to get treated that way. The breakfast staff go out of their way to make everything exceptional for you at breakfast time. The bar man in the evening is very good at his job, very pleasant natured man. Overall, excellent.

No hot water at 6 am when getting up for breakfast at 6.30am. The plug in the sink is broken in room 419 so you cannot push it down or up, that needs fixing. The Fan in the bathroom is very noisy and rattling, needs replacing with a more modern version.

This hotel is in the perfect location. 10 min drive into the centre of York and 5 mins away from a park and ride. We got to our room and unfortunately the heating did not work so we went to the reception desk to tell them of the issue and they were very understanding. They went to check the issue whilst we went out for dinner. Unfortunately they could not get the heating to work but they did offer an alternative of a small heater or to switch rooms. We opted to switch rooms and they offered us the superior suite! This room is fantastic and definitely made our weekend! Would recommend the hotel to anyone. Clean, classic look and very friendly helpful staff 5 ⭐

The location was beautiful, large car parking for free, easy to find and a few minutes drive from York town center.. Room was clean, comfy bed and tea and coffee facilities, air dryer and toiletries in bathroom. Shower was great. The reception hall and restaurant were beautiful, staff was friendly. Management accepted to change my booking when I booked the wrong date in error. They accepted Booking.com request and it was really nice of them.

Just a little issue: we were on the 1st floor near the main staircase to the ground floor and the access door would make a noise everytime other guests would open and close to go down the stairs. But it stopped after certain time of the night.

The staff is so welcoming.Very kind and nice.The room was clean and up to the standard.The food is amazing and the fact that you can order from the room makes everything easier.

The fact that my bath tub lid wasn't working.I had to use the spoon to open it up and drain the dirty water.Plus the room was a bit cold,I tried using the temperature control knob,but it didnt help at all. I had ordered for some cakes but I was told the order has being cancelled,I didnt get the refund money though. I wish we could have breakfast room service as well,I hated having to go join everyone for the breakfast.

Super friendly staff, really nice food in the bar/restuarant. Cheap and way nicer than we expected for the price. I navigated it fine as an ambulatory wheelchair user. Considering returning next year. Quick taxi ride from York station.

Only thing is it would have been good to have more of a vegetarian option for the hot breakfast such as veggie sausage or veggie bacon. And also if there could be decaf coffee at breakfast and more mini milk things in the room. My partner found the bed quite hard also, though I slept fine. £18 for the breakfast definitely too much, but if you book in advance it was £12 which is a bit better.

Breakfast was fine plenty to choose from. The dinner menu was very restricted for myself. Staff were very attentive. It was great having the bus stop across the road..

The room 119 was quite hot (there was no heating on) the bedside tables? were behind you so not easily accessible & therefore the bedside lights were standard lamps which you could only switch off by getting out of bed. The bath, being very deep, needs a grab rail for safety, the ones on the bath are too low for elderly people in fact walk - in showers would be more suitable nowadays also the sink needs a proper fixed plug & a trap across the hole. It was nice to have a fridge but it needs to be on a table or something but not on the floor.

This hotel was great for a visit to York, not in the centre but a reasonably priced taxi ride away. The weather was awful on this visit for us (storm Darragh) so taxis were busy during the day but you could get them easily. Room was a great size, good sized bathroom with toiletries. Comfy bed and all facilities you would need - Tea and coffee - Yorkshire Tea! :-) Great value! we would stay here again on our next visit

Only thing was we could feel a draught in our room, which was emphasised due to the awful weather - the room took ages to heat up after a day out getting soaked