The room was spacious and included a small kitchenette with a sink, an oven and a microwave. The bed was reasonably comfortable and the bathroom was clean and functional, although the shower-hose was a little on the short side. We had dinner in the hotel on our first night. Both the home-made lasagne and the sea bass were delicious, as was the eton mess for dessert, but the price at £26 per person for two courses was perhaps £5 per head more than it should have been - and the drinks were very expensive, too. There was a nice seating area outside, where we could relax and read in peace and quiet.

I thought that the room was a fair price, but the food and drinks were expensive. It was a shame that no-one else ate in the restaurant on the same evening as us.

We we staying for one night to go to the Open Day for you University. Took an Uber from the hotel to the Uni, worked a treat. We’re able to leave the car for the full day, for an extra £6. Nice hotel, very clean. We did not use the hot tub or the outdoor garden, but it looked really nice and modern. We stayed in room 27, top floor, which had a double and one single bed. Beds very comfy. It was an extremely hot day/night when we stayed, found a fan in the cupboard, which was a nice touch. The breakfast was freshly cooked to your order and was very nice. Staff were lovely too. This hotel was very popular on the night we stayed, which is a great sign. Would certainly recommend. We arrived at 8pm, so needed dinner. Over the road is a place called ‘Churchill’s’, we sat outside under the trees with fairy lights everywhere, nice food.

Everything was perfect. I liked the big room cozy and huge, well equipped ( a Nespresso coffee machine, good coffee and even excellent cookies were ready for us). It was very clean! The staff is super, breakfast and dinner were delicious. The right atmosphere to relax and live a few days as a queen

It was a lovely place, with a great location. The room I stayed in was gorgeous with bay windows and a large TV. a beautiful place to stay, and the staff were very friendly.

My only two complaints are that breakfast was £16 per person, when information online seemed to suggest it was around £9. It was a good breakfast as they allowed us to eat even after breakfast had ended (we weren't aware that breakfast ended earlier on weekdays) but the price was definitely a shock. I told them I would have a guest staying when asked and they said it was no problem, but I was charged an extra person fee at checkout which I didn't expect. I would have absolutely no issue paying this fee, if they had informed me about it before, or perhaps made other arrangements for my guest. It was just a shame that I wasn't given that option beforehand to make that decision with full knowledge of the cost.

Beautiful hotel. We stayed for 2 nights to celebrate a special birthday. The room was ready on arrival. They have parking at the rear of the hotel (charges apply), which was brilliant as hotel parking is a luxury in York. The room was very clean & spacious. Little kitchen area with tea & coffee etc. Staff were super friendly. We didn't use the facilities in the hotel but breakfast & evening meals were available. Beautiful garden with hot tub. Less than a 10 min walk into the centre through the beautiful York Museum gardens

Nothing

The customer service was excellent. On arrival we had booked a car park space and the space left was quite small for our car although manageable however they asked a member of their team if they would mind swapping as their car was smaller. We were given a map of the city for our location and then an upgrade on the room. The room itself was a lovely size with everything that could be needed for the stay and it was very clean. The location is just a few minutes walk before reaching the centre so absolutely perfect. I would recommend and would return again.

Breakfast was very good and cooked freshly Nice fluffy big towels

Mattress and Pillows needed to be replaced. They are worn out. Bathroom very cold - radiator did not seem able to warm it up. Made the option of a long soak in the bath impossible. Attention to detail needed with cleaning regime. Confetti in ceiling light fitting Cobwebs above cooking ventalator Light fitting on stairs (metal hanging globes) dusty The ceiling light was very bright, but the side table lamps were quite inadequate for reading. Maybe needs another lamp which is between the overly bright and dim?

We got a complimentary upgrade to an apartment. Breakfast was great. The covered seating and smoking area is very well done. It was a very pleasant experience over all, we will definitely save this location for future visits.

The back door / night access door lock tended to stick, which made it hard to open with the key sometimes and very hard to get in during the day when it wasn't supposed to be locked. The make-up desk / mirror area is useless, because the single spotlight is too high up. The space needs a different table light, to be used as a make-up space (which is what it looked like).

Chose this property mainly because of location in relation to the train station. Easily walkable when arriving or departing by train. Nicely maintained building in a quieter neighbourhood. We were able to walk to all local attractions and many restaurants in York.

If you don’t want to have eggs and bacon every morning, other breakfast selections are somewhat limited. Cereal, toast, yogurt. The addition of some local pastry or muffins would be welcome along with some fresh fruit.

We stay at Hedley House regularly. Usually, though booking a standard double we get something a bit bigger than we had this time, it was the smallest room we've stayed in at this hotel. However just as nice and with everything you need. Ensuite facilities were clean and well maintained. Tea/coffee making facilities, TV, Hairdryer and good lighting. Staff are friendly and there's never too much noise. It's within easy walking distance to explore the city. Although our room was at the front of the hotel and opposite the train track, there was almost no noise and the trains were not disruptive, don't think I heard anything past 11pm

I'm being picky, but there was very little room to walk around the bed and the kettle leaked a bit!