Amazing stay, great food and lovely staff

Bedroom was finished to a very high standard, very comfortable beds and a very relaxed feel. Lovely add on with some sloe gin and posh nuts. Great surprise ! Breakfast tasty. Staff were very accommodating and knowledgeable through out stay. Restaurant has a great vibe, food was value for money and delicious!

We stayed in the Woodpecker room and absolutely loved it. The decor was rich and elegant, with clear attention to detail that gave it a luxurious feel. The setting was lovely! Peaceful, green, and ideal for enjoying the outdoors. The on-site restaurant was also excellent, and we really enjoyed relaxing on the sunny terrace surrounded by nature.

There was a pumping noise each time we used the water, which wasn’t ideal, especially at night. Minor suggestion: it would be useful to have somewhere were to hang the hand towel near the sink.

The room was very beautifully decorated and furnished. The bed was very comfortable. There were lots of complimentary refreshments available in the room

The entrance to the Nest was a little shabby. In the room the lighting is too low both in the room and the bathroom. The brighter light in the bathroom flickered and went on and off. There was no where to put your toothbrush etc in the bathroom except above the toilet. Not enough hangers - 3 - in the wardrobe.

Well appointed location for us to visit family in a quiet setting. Our room was very comfortable, beautifully decorated and dressed to a high standard. The bed and sumptuous pillows ensured a great sleep. Spacious bathroom with bath & shower again with high spec fixtures and fittings. All the staff especially Pauline at breakfast were so friendly and accommodating to our needs. Restaurant food is of a high quality with plenty of choices.

Super friendly staff, very welcoming. Room was lovely and bed very comfortable. Special touches such as complimentary chocolate and nuts were a nice treat. Evening meal in restaurant was great and reasonably priced. Restaurant bathroom alao had hairspray, deodorant etc which was a good extra touch for visitors, travellers.

Fridge in room would have been great to cool water etc

The rooms are beautiful, clean, everything you would expect in a 4* hotel was available. All staff really friendly, special shout for Liam who really tried hard to make our stay perfect. The restaurant food quality was brilliant though breakfast was served cold and slightly let down the experience. Our stay was for a visit to Beamish which is also fantastic

Bar was not available late though arrangements were made to accommodate us. Breakfast was cold (maybe needs a plate warmer).

Staff are exceptional. The rooms are so well appointed, beautifully finished. We were made so welcome, Diane even cleaned the bird poo off our car for us and there was a lot. The food is superb and reasonably priced. A great atmosphere, would definitely book again.

Nothing at all, well maybe the bird poo

We arrived late, so we didn't have long to enjoy the place as much as we would have liked. The staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room. Just wish we had longer to enjoy our stay. We plan to come back in December and will be sure to book a breakfast as we didn't this time.

Pleasant in, nice staff

A bit odd that breakfast only served between 9-10. Room suffocatingly hot and couldn’t access window to open. A membro of staff come io go help. Re breakfast very basic white and brown bread, expected something better such as wholemeal or sourdough.