The staff were very helpful and friendly, particularly in the bar where we had drinks and food after returning from a concert. The cocktails were excellent, as was the food. The location of the hotel is fantastic, perfect for walks along the river.

The cleanliness of the room just wasn't up to scratch, particularly given the cost of staying here. The bathroom smelled of wee, the floor wasn't clean, and the top of the bath panel was particularly dirty. Also, dust on all the surfaces in the room and the phone was grubby. I can't recall staying in a less clean hotel room. Due to staying for only one night and having limited time in Newcastle we didn't want to change rooms, and therefore didn't complain. To be frank it should be right in the first place. This experience would definitely put us off paying a premium to stay here in the future.

Location was excellent as I was going to the Glasshouse at Gateshead and it was a 10 minute walk across the Gateshead Millennium bridge. Hotel was on the quayside and close to the town centre for exploring Newcastle easily. There was also dedicated parking nearby which was a better price than most other places. £10 per day. The restaurant Chez Mal was a lovely venue with a great view over the Tyne and the Millenium Bridge. Breakfast was excellent with a delicious fresh cold buffet and there was a varied menu of hot food served quickly. All the staff were exceptionally friendly and helpful and in the restaurant and bar Scott, Tirso and the rest of the team were efficient, friendly and made our visit memorable. Food in the restaurant was varied and delicious and served in a lovely venue.

To be honest I cannot think of anything.

We've stayed several times at the Mal and have never been disappointed. From the very friendly greeting by Dave on reception, we arrived at just after 2pm and we were told that our room was ready early which is always a great bonus so we checked in and went up. We had the deluxe room with bridge view, as we've had a few times before, and the view is just awesome. It has been around 9 years since we last stayed here and we loved the new decor in the room. Brighter and more colourful while still feeling very spacious, excellent options for coffee with the Nespresso machine aswell as coffee bags and tea facilities and even hot chocolate. Another bonus was the tv channel options, sky tv Premier league aswell as other sky tv channels. First time we've experienced that in any Hotel, it's just not expected! We would say in honesty that the tv was maybe a little small for the room size but only a very minor point. Breakfast was very well appointed with the options of buffet style continental breakfast and/or cooked breakfast. We had the full English, toast, croissants, coffees, juices and bacon muffins which were deliciously faultless! Special mention to Tessie or Jessie who was bright and had a lovely welcoming energy, and a very lovely Northern Irish accent. She was fantastic! Nothing was any trouble. We enjoyed our stay very much, and if anything we reminded ourselves of why we chose Malmaison again. Brilliant Hotel!!

The staff were excellent and the hotel was very clean .The complimentary drinks etc on our arrival mid afternoon were a nice touch. The location was excellent.

The place was very dark. The room did not provide mirrors at a useable height. Poor lighting location in bathroom which cast a shadow when using the basin. No power or usb sockets close to the bedside cabinets which was irritating when charging phones.The TV was oddly placed offset towards the window. We felt the breakfast was expensive and the price point was set to corporate customers.

My husband and I always like having our little staycations in this fabulous hotel! We would normally book a room for New Years Eve so we could watch the fireworks on the Quayside, or to celebrate little wins we have. This particular stay was for my birthday, topped with watching Les Miserables at the arena. (I especially loved the gentleman at the front desk - he commended us for deciding on a staycation! 😊) We always have a lovely stay here. Staff are very friendly and helpful, and couldn't do enough for you. Rooms are quite spacious and clean, and impeccably done. Food from the restaurant is also amazing! My favourite person to encounter is the scottish lady during breakfast service. She's so lovely - everytime we encounter her I always feel so happy. The only negative thing that I keep forgetting to always write (now, I remember) is that the pillows are too soft for me - I feel like I get smothered by the smushyness. Also, I don't like the fact that the sockets are really far from the beds - because the rooms are so spacious, I feel like I literally have to travel to charge my phone. However, these are just minor things that can be improved over time. The quality of service has always been amazing, and that I really cannot fault. See you guys again, soon!

Location was excellent, near to bars, restaurants, shops and attractions Staff were extremely helpful and friendly Bed was very comfortable Bridge view Room was a good size, bed was big and comfy, warm, shower was great! Breakfast was amazing with alot of choice Cocktails in the bar were tasty and a great pre night bit of fun Millennium bridge is outside of the hotel and looks brilliant lit up at night Parking was easy and relatively well priced. £26 for 3 nights/4days Some great local pubs nearby, The Tyne and The Free Trade Inn being particularly lovely with great ales and atmosphere Persian Restaurant Dood was amazing and worth a visit as was the local Miller & Carter steakhouse both within walking distance Overall a lovely stay!

Pillows could be better

Beautiful huge bedroom with river view, joined to a living room, stand alone bath and separate bathroom. Really good dinner and breakfast. Staff in restaurant were all absolutely lovely. Very comfy large bed and nice bedding.

Only one large and one small towel in the suite, seemed a little 'tight' for two people especially as there was a stand alone bath in the living area and a seperate shower room. Never asked for more to be fair, as we only used the shower and I am sure it would not have been a problem to bring more. The living room could do with a lamp, their were two in the bedroom along with bedsides and table top lamps. It was either all ceiling lights on or complete dark for watching the tv. Couple of easy fixes to make the suite just that bit better.

Staff were lovely, kindly booked me taxis to get to the event I was attending, and later to take me back to the Rail Station. The breakfast was amazing with a wonderful view over the Quayside. Again the staff were brilliant, friendly but not intrusive and helpful when the coffee machine had a bit of a wobble. Eggs were perfect!

Not your fault, but I arrived during Restaurant week and sadly there was no availability for an evening meal and many of the local restaurants were also fully booked, so I ended up with a takeaway

the staff were incredibly friendly and helpful. the hotel gave free drinks to the GNR participants which was nice. we ate in the restaurant on the Saturday night and the food and service were great. The beds were comfortable, the room was a little warm. finally we were lucky in that we had a room overlooking the river, which was magical.

the furnishings and fabric of the building is starting to look a little tired. the floor of our bathroom had water scale marks both on the floor and on the skirting. for a premium hotel, this was not great.

Large room, two separate beds as booked. Staff was good organized from lobby throughout the bar. One person was outstanding: Tirso He showed the most friendly service we ever experienced. A friendly smile in the morning is most welcome. But he also managed the commissioning of tables, breakfast,.... A hotel can only wish for people like him.

Don't know if this is a permanent thing: the parking lot was pretty far away. Also our room had the noise from the restaurants fans that adjoins the hotel.