We loved the location of this hotel along with the stunning views from the pool and restaurant. The breakfast was exceptional and the staff were incredibly friendly. The air con was not working on the first night but they assisted as best they could with a fan. It was fixed the next day. I should have booked a room with a window because I prefer fresh air, that’s on me but beware that the standard room booking might not have a window. The towels were changed every day and they even gave us new bedding after day 3. They booked tickets for us for Fansipan which allowed us to walk straight up. The bathroom has a lot of mould in the silicone and the drain really smelt after the heavy rains. I prefer a softer bed so we were both struggling by the end with the very hard mattress. Overall though it is very good value for money and we could not fault their service.

The receptionists were extremely helpful throughout. The pool had a stunning view. The weather during our stay was unusually warm - about 24 degrees and we used the pool every day. It was beautiful. The rooms were clean and spacious. The breakfast was pretty poor. Small selection, and not the freshest. The bar had a very limited drinks menu and it wasn’t always easy to find a server. The waiters definitely try very hard but the hotel needs to take more responsibility to train them properly. The location is really good. The street is very close to the centre with lots of nice restaurants within walking distance.

The breakfast and bar menu need improvement.

Good location. Clean hotel. Ample space. Good water pressure and heating. Friendly staff. They coordinated my requests and answered my questions patiently before our stay. The pho was delicious. The restaurant has a nice ambiance. They have a small swimming pool with a good view but it was cold when we visited Sapa.

If you're staying on the 7th floor, watch out for a small step once you step out of the elevator, and there are a few steps to climb before you get to your room. The elevator is until the 8th floor. The lighting in the corridor is automatic, so don't be surprised if it's dark when the elevator opens. The road in front of the hotel is small and there are lots of cars and motorcycles passing by, so just be careful.

Wonderful stay in a beautiful city. The hotel is one of the more expensive ones in the area (though still very affordable). And it shows. It's better equipped, the rooms are very nice, and the rooftop restaurant served the best breakfast we had in Vietnam. Plus, there's an amazing view of the city. The staff allowed us to store our luggage before our check-in, and additionally showed great consideration by letting us have breakfast before the restaurant's opening hours due to our early departure. Thank you very much!

The windows facing the street meant constant noise from outside, but it wasn't too bothersome. However, it's worth taking into account if you have the option to choose your room.

The room was great. We had a balcony room which would have given amazing views if it wasn’t for the cloud (obviously can’t be controlled). The staff were nice and helpful when it came to advice for Fansipan. It was located away from the main streets which was nice as it was a bit quieter but still very convenient for everything.

The breakfast room was freezing, the staff were wearing coats and the door kept getting left open. It also had open panels at the top. In summer it would be amazing but not great in January as it was cold and it meant my food got cold quickly. I accidentally broke the conditioner bottle because it wasn’t pumping and so when I tried to get conditioner I unfortunately dropped it trying to make it work. They wanted to charge 250,000 dong (about £9). I refused and fortunately they didn’t charge so just be careful of any accidental damage.

The two bedroom villa was at the highest floor just beside the pool. The rooms are big and there is a mountain/city view. The clean room and big toilet was a plus. The friendly staff was able to help with attractions tickets like alpine coaster and fansipan. The breakfast is wonderful especially the noodles soup. Will recommend others to stay there. Picture of view when cloudy and clear on two different days. Thanks Trang and her colleague for your advice and buying of tickets during our stay.

No direct lift to room and if rain will need umbrella to get to room. Only 1 bathroom.

I will definitely give this hotel good feedback. Because this hotel staff is really friendly and helpful. Especially this woman staff working in the reception. I want to book a bus ticket from Hanoi to Hai Phong but during the lunar new year. The ticket was sold out. But she is really considerate and suggests me to use the grab and tell me the right taxi price in Vietnam to avoid me overcharge because I am a foreigner.

I hope this hotel can provide some hard pillow to your customer.

We loved our stay in Sapa at Sapa Soleil Hotel. Situated in an ideal location within the town for easy walking to shops and restaurants. Our room had an amazing view of Fansipan and the mountains. The staff were so nice and helpful. Always smiling and good English. We went on a trek organised by the hotel to a local village. Was educational and enjoyable. The walk down to and through the valley was very scenic. Hotel is quite new and very clean. Breakfast was pretty good too with substantial amount of choices. Overall we loved our stay here and enjoyed Sapa. Seven, who works at the hotel, was very helpful, polite and enjoyable company.

Nothing

The location is located quite at the centre, not too far from Pan Xi Pang station. The staff were very hospitable and helpful, from check-in to check-out, and the front desk staff could speak English quite well. The room is spacious as the picture; our stay was very comfortable. The view at the restaurant were superb too. Despite all the fog, I could imagine what it would be like when the sky is clear. Worth the money.

Besides one missing towel when the maid cleaned our room, I don’t have anything in particular to complain about.

The location was good. It was near the restaurants and souvenir shops. It was easily accessible by walking and via Grab Car/Taxi. The staff were fairly conversant in English. They were very accommodating and friendly. We arrived earlier than our check-in time. They allowed us to freshen up on the second floor. We booked 2 family rooms for 7 pax. The room was spacious and clean. The wifi connection was good. The swimming pool had a magnificent view of Sa Pa.

The mattresses were a little too stiff for my liking. The soap, shampoo, and conditioner were not refilled. But all in all, my friends and I had a comfortable and enjoyable stay. We would definitely recommend this hotel.