staff was very helpful and considerate. I had a late check-in, was tired with all my luggage with me and had missed the bus(next bus was scheduled only only after1hr). Very difficult to get Taxi's too. Upon speaking with kathleen, she immediately sent the car to receive me at Brienz station. Im grateful for this kind gesture. Loved the warm ambience and the Peacefulness around the hotel❤️. Felt very safe as a solo traveller. Even though the hotel is away from Brienz main center, the bus line is very convenient and the bus stops right outside the hotel 👍 If you are staying with kids, Hotel is very close to the trautfer museum and the Ballenberg open air museum, which are great for children. Loved everything about Alpenrose hospitality.

Very friendly hotelstaff. Although the breakfast was not very extensive, the quality was really high! Homemade marmelade, multiple choises of really great bread, very good coffee,.. We also chose the hotel because of the restaurant in the hotel, unfortunately it was closed during our stay, so check in advance if this is important to you. Availability of family rooms is an asset!

The pillows on the beds are of really poor quality (bring your own if you can). The airco is extremely noisy so you cannot leave it on at night. Since the children's beds in the family room are on the mezzanine, it became extremely hot at night without airco.

The room was so cosy. We booked the garden apartment with 2 bedrooms. The apartment was very clean and it was at the basement facing the mountains, which gave us a very fresh and cool air in the summer. The beds were very cosy and comfortable. The staffs were very friendly and helpful. The breakfast was okay but the surrounding was spectacular. We really enjoyed the scenery during breakfast.

There's only a standing fan provided for us in the mid-summer although we had two rooms in our apartment. But it was manageable. The reception area was always unattended but the staffs are always in the dining area or nearby to help us with anything.

Everything is just wonderful. The dinner is highly recommened. I was so proud of myself that I decided to book a table for that dinner. :P I usually don't stay in B&B hotels, because even though the software (staff, service, food...etc.) is almost always good, the facility is often lower than my expectation. However, it's totally not the case here with HOTEL ALPENROSE. The location is also perfect. Only 3 mins walk to the Trauffer Erlebniswelt, which was the main destination of our trip.

The bed is the only thing I would complain. The bed was very hard and the pillows were super soft and flat. After two nights of stay, my husband and I left with bodies in pain and really needed a good sleep. We definitely love to and want to stay here again. Maybe next time we'll bring our own pillows. Hopefully this problem will be solved before our next visit though.

The hotel was amazing. Cosy and comfortable. The rooms were perfect and soooo clean. The location is perfect for anyone wanting to see the major sights. So glad we chose this hotel. Thank u to the staff there. The hotel is situated behind mountains so the view is breathtaking and its very quiet and peaceful. It's near brienz so shopping sights all all very near less than an hour away for all.

Loved everything.

I absolutely loved my stay at this hotel! The breakfast was excellent - it was not only incredibly delicious but also very local, giving me a taste of the authentic flavors of the region. The variety of options and the quality of the food made every morning a delightful experience. Furthermore, the staff was truly top-notch - they were 1 A class, super friendly, and incredibly sweet and kind. Their warm and welcoming attitude made me feel right at home throughout my stay. I couldn't have asked for a more pleasant and accommodating team to make my trip memorable. I highly recommend this hotel to anyone looking for a wonderful experience with great food and exceptional hospitality

The hotel staff and the owner herself exemplify how customers should be treated. Everyone is polite, kind, and attentive to our needs. The view from the window is simply breathtaking! See my photos below. We loved everything, and for such a price, it was just perfect. Thanks for their kindness and hospitality. We will definitely return!

Top top top!! We have been traveling around the South Europe. We stayed at more expensive hotels there but this B&B hotel was one of the best. It was so cozy even the bad weather was in Swiss when we were there. The receptionist was very kind. Everything was perfect and we felt very pleasant. Again thank you so much for the warm welcoming and treat your guests so nicely. We will come back again next year as the room is available.Thank you so so much

We have to go back to home

The location of the breakfast room was lovely, the wide windows looking out onto the surrounding mountains. The choice at breakfast was fine, not excessive.

Tea or coffee should be served in larger pots. The drinks weren’t self-service. You had to ask for a second cup each time, which put you off asking again. I drink several cups of tea in the morning!

I recently had the pleasure of staying at the Alpenrose beim Ballenberg Hotel in Brienz, Switzerland, and it was an absolutely wonderful experience. From the moment I arrived, I was greeted by the charming and kind host, Kathleen, who made our stay truly memorable. Kathleen's warm hospitality and genuine care for her guests created a welcoming atmosphere that immediately put me at ease. She was always available to offer helpful suggestions and recommendations for exploring the beautiful surroundings of Brienz, ensuring that we had the best experience possible during my stay. One of the highlights of the hotel was the fantastic view it offered and another delightful aspect of our stay was the wonderful coffee and breakfast provided by the hotel. Each morning, I was treated to a delicious spread of freshly brewed coffee and a variety of delectable breakfast options. From freshly baked breads to hearty and healthy choices, the breakfast was a true culinary delight. I must say that my experience at this hotel was so exceptional that I can easily envision myself returning in the future. I highly recommend staying at this place to anyone who's planning to make a visit in Brienz, Switzerland.