The room view is fantastic with a spacious balcony. The spa and the kids' area are great. Also, the free parking and the location of this hotel are perfect.

Some of the staff at the reception were rude, unfriendly, and unprofessional. I have asked for a portable fan for the apartment-two floors, givin the warm air, but she refused to provide two fans. Also, the welcoming was below average, and no one is available to assist you during check-in .

Amazing place and a large hotel with all the facilities. Self-service laundry and dryer are also available. We stayed in an apartment with a magnificent view of Lake Thun—the view was absolutely marvelous. The hotel offered very reasonable prices compared to other hotels in Interlaken, and the apartment was spacious and comfortable. The only concern is that if you're relying on public transport, this may not be the most convenient location, as there are no supermarkets or restaurants nearby, and only one bus operates on the road with a frequency of once per hour. It also takes about 20 minutes to drive to Interlaken. However, if you're traveling by car, this is an amazing choice and will make your stay truly wonderful.

Nothing

The view from my room was breathtaking. We could literally see the clouds in front of us from the balcony. Room furnishing was typical woody and gave a mountain/woods kind of feel, especially the duplex rooms. Housekeeping was good, and so was the breakfast. The restaurant staff were very friendly and helping. The bus stop was very near to the hotel, so commutation was not a problem. Good value for money. Would love to visit again.

Rating goes high to staff, who was very helpful and supportive, location, which was a bit away from the touristy busy spots in Interlaken, and views which were fantastic and breath taking. The hotel also has free on spot parking which made real difference and this is something rare in Swiss. The kids loved the playground area as well as the mini golf. It keeps them busy throughout the day.

Kitchen closets and drawers were locked and you can't use the kitchen amenities until you pay extra CHF 40. I don't see this wise and professional for a lovely hotel. Especially when you come in with family and have kids.

Amazing view, very family, friendly, and very pet friendly. They even allowed us to bring the dogs to dinner with us if we wanted. The staff was amazing at check-in and throughout our entire experience. Parking is extremely limited out front, but ultimately we had no issue finding parking when we needed it.

There really isn’t anything to not like, but if you are going into town, it is most definitely a long and winding drive up to the top. However, the hotel does offer complementary bus passes and the stop is directly in front of the hotel if you do not want to drive.

We booked a room with 2 levels, and as parents with 3 teenagers, we got good privacy since our bedroom was at the lower level. The kitchen is fully equipped, there is a safe, big closets and comfortable balcony. The view from the room was absolutely amazing! The breakfast was excellent! Got everything we needed - vegetables, variety of cheese, desserts, and hot and soft drinks. Everything was fresh and tasty! The staff is taking care of the sitting once you arrive, taking your order of coffee and customized omelets with pleasant attitude. The view from the dining room is also to the lake and it increases the good experience. The service was excellent! We got answers for anything we needed, the staff is very nice and welcoming. The location is good, not far from Interlaken, fitted our needs for our daily trips. There are a lot of parking spaces, indoor and outdoor.

The drive from Interlaken takes about 19 minutes, up to the Beatenberg, and it has many curves. It didn't bother us that much, but I wouldn't do it when it's dark.

The check-in process at the hotel was very quick. The reception staff were very respectful, friendly, and always willing to help at any time. The breakfast was very good. The hotel view was very beautiful. There is a bus station that takes you to the center of Interlaken, with buses running approximately every hour, and the station is very close—only 100 meters from the hotel. The apartment size is excellent. The beds are comfortable.

The hotel is somewhat old. The road to the hotel by car is a bit difficult due to the uphill route. The balcony needs cleaning. There is no soundproofing (this was the biggest issue I faced). There is no air conditioning (though the weather was pleasant, so I didn’t need it). There is no supermarket near the hotel.

incredible location, comfortable clean room. Breakfast is tasty and varied. Very friendly staff. They prepared children's cosmetics for my child and presented a teddy bear at the reception, which is very sweet.

the free parking near the hotel is very small, it is not enough for all guests, and the covered parking is paid, so be prepared that you will not have a choice and will be forced to buy a parking space or simply will not have a place to park your car

Breathtaking view from both rooms and the terrace. It was absolutely magnificent. The apartment was big and comfortable. The staff in the restaurant was very polite and welcoming.

We liked everything except for the cleanliness. There were two brown stains on the toilet seat and when we checked in the room service had already ended. Luckily, we had disinfectant with us but this was a big turn off at the start. Additionally, there was a pile of nails on the terrace that the cleaning staff had missed as well, and all this gave us mixed feelings about the overall hygiene. Otherwise, everything else was amazing.

We had a family room on the ground floor, with an incredible view. Good family room. Exceptionally good breakfast, seriously nice! Very very helpful staff also. Good facilities for a family with pool and multiple sauna areas. Great overall experience. The location of the hotel is truly something special. We would love to return again. Good public transport on the hotel doorstep, very convenient. Good parking also on hotels premises.

Cleanliness could've been slightly better in our room, it wasn't bad but definitely room for improvement here and there in places. But that's just being little bit picky