Location and connectivity: The hotel is located in Neuhaus (Unterseen) and is accessible through bus 21 which takes around 12-14 minutes from Interlaken Ost SBB train station (main connecting station to most of the places). The bus stop is just outside the hotel and buses run at an interval of every 20 minutes. The hotel also has a boat station in the back which takes you to Interlaken West train/ bus station. There are mountains on one side and water on the other. There is a Interlaken paragliding place nearby the hotel. Overall, lhe location of the hotel and connectivity is amazing! Stay: The rooms are spacious, clean, cozy and are perfect for a family stay. The room has a locker. They also have a baby cot for infants which was provided without any extra cost. The hotel also has umbrellas that can be used during rains and a reading section where they have a few books. Food: There is a separate restaurant section. The breakfast (buffet) served here has limited options for vegetarian people (who don't eat eggs). They had 4 types of flakes with milk, 4-5 types of fresh breads, cheese, yoghurt, fruits (6-7 types), fruit juices, boiled vegetables and rosti. For coffee/ milk there is a vending machine. There is a common microwave oven at the hotel which can be used by the guests. Staff: The staff at the hotel and restaurant are extremely friendly. Especially Mr. Sandro at the restaurant and Mr. Rafael at the reception. They also respond to emails very quickly.

Breakfast for pure vegetarians had limited options as most of the things had egg in it.

Location good.The lady in kitchen packed us the morning breakfast even at 9pm as we had to go early fr our trip.she was not at all adamant like other people at hotel.Means reception people were so adamant that if you go at 8:55pm they have one word..Sorry ,it’s closed.Breakfast was too good.

No microwave in second building where I was there.It was raining so heavily on 27th that I got severely hurt taking my food from one building to other building at 10pm.Secondly there is no one to help you after 9pm means I had no idea where to take first aid.I came back to room then washed with running water.I mailed the same to hotel also

Great location, fairy tale location, good break fast and lovely room. I enjoyed a lot. Near Thun lake looks amazing. Recommends everyone to stay there if you want good breakfast with lovely view. Bus pass has been provided us to Interlaken OST & Interlaken West. Nice...i will come again.

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Nice big room with balcony, view onto the lake Thun. Nice bathroom with good shower facility. The breakfast was excellent, a great variety of food, juices and coffee. We liked the location at the lake of Thun very much. Bus #21 provides good transportation service to the East and West Interlaken train stations.

Would be nice to have an elevator for the 3 different floors.

Neu Haus is a top location with breathtaking views of the Alps and excellent service. The lakeside offers ample opportunity for a quick dip or walk or simply relaxing after a touristy day. We stayed at their resort and had a superb experience - room was comfortable and cleaned everyday, all amenities as listed in the advt. were there, a hearty breakfast was served everyday at the restaurant, staff was kind, welcoming and happy to assist. The Resort is well connected to Interlaken City by Bus (which is free). If you are staying longer, you can also walk down to Manor Farm for washing or ironing cloths. Pizza at Landhaus is amazing.

Everything was well organised by the Hotel. It would be superb if Bus No. 21 could run late in the evening always. It would make the Interlaken City more accessible.

Location was great! a short bus ride away from the main centre of Interlaken, a beautiful setting on a lake! room was a good size and we had an amazing view. the bus stop was right outside the hotel and as per Switzerland standards they were always on time so it was easy to plan getting around. check in and out was very easy. there is a camp ground opposite where you can do laundry if needed. if you don't mind getting buses into and out of town then its a great stay

The breakfast options were limited and often hot food was cold but they had a nice coffee machine. no air con in the rooms so was quite stuffy if you wanted to close the windows but they did provide a small fan.

This is a Beautiful lakeside property just 3 minutes away from Central Interlaken, The view from the rooms and the dining area is mesmerizing. There is a massive restaurant overlooking the lake with outdoor seating and a massive play area and walkways. There are beautiful swans on the property that just add to the beauty. The staff is so warm and friendly and makes your stay pleasant and comfortable.

That I had limited days at the property, I would have loved to spend more time here and enjoying the calm. I have nothing negative to say, Top Notch.

The location is beautiful because it’s by the lake. The staff were welcoming, the room was clean, and the shower was very good as the water was hot. The view from the balcony was stunning and breathtaking. Breakfast was very good and had a nice variety. The downsides: the room was small and didn’t have a window, only a balcony — and even the balcony didn’t have a screen to keep out mosquitoes (in case we wanted to open the balcony door for fresh air and to ventilate the room). There was noise coming from the rooms next to ours, and it seems there’s no soundproofing in the walls. The price is a bit high considering the overall services.

The location is excellent, just an 8-minute drive from Interlaken. The views from the room overlooking the lake are absolutely stunning. The staff are incredibly friendly and always smiling, which made the stay even more enjoyable. The check-in process was smooth and hassle-free. I would definitely stay at this hotel again.

The only downside was that the WiFi signal in our room was very weak, especially when moving farther away from the entrance door, and the signal was completely lost when on the bed.

The hotel is located near the lake and surrounded by nature. View from the hotel room on the lake was stunning! All staff was very friendly and helpful. They welcome us exceptionally nice. The room was clean and tidy. Hotel restaurant offer delicious food and tasty breakfast. Free parking is also located on hotel property, so we didn't have an issue with leaving the car if needed. Bus stop is located next to the hotel gate, so it's easy to get to Interlaken centrum(Thanks to the hotel guest card, it is possible to take free of charge bus to Interlaken West). Bay of Thunersee is also connected with the hotel. I can highly recommend this place for nature and great views lovers! I would come back here once more.

Unfortunately, iron is not available for guests. If you would like to have your clothes ironed, you need to ask staff for this in advance. Small issue, just mentioned because maybe it can be a helpful clue for others.