The location was very very good. Right outside of interlaken west SBB. It’s quite spacious and comfortable with USB and USB c charger.

It’s a 3 star hotel, hence limited amenities. Shower cap, toothbrush, slippers are not available. There’s no queen bed, only 2 single bed combine together (not a big issue)

It is new and modern. Clean and the staff is super gentle. Breakfast was super good for the level of the hotel. It is literally inside a train station and you can walk until the old town, main stores, supermarket, restaurants. Parking lot is expensive but there are other options around.

The price is quite high.

The location is perfect in the heart of interlaken center . The apartment was spacious .

1- the building beside train station which is noise. 2- the housekeeping didn’t clean the apartment well in daily basis . 3- if you have car you need to pay extra money and you need also to ask them to open the grage for you if you want to part every time. 4- the pillows weren’t comfortable . 5- No AC if you face hot day

A very nice place for a family. its new and very clean. i liked the parking garage. The staff was very helpful and friendly as well. thanks

The hotel does not have an A.C. The weather was nice so we could handle that but im not sure if the weather was humid or hot.

It's literally 20m from the door of the train to the door of the hotel - LOVED that! Surprisingly, even though our room was directly facing the tracks, the noise was minimal! Breakfast buffet was great and the staff was very friendly too~

My only complaint, was that the room was surprisingly small, even for European standards. 2 of us shared a "Superior Double Room 14m2". Would've preferred more than one chair in the room - c'est la vie. We'd surely stay again, but just thought this might be helpful~

Amazing location and friendly staff. Get down at Interlaken West and the hotel is right on the station. Amazing facilities in the apartment and gives a feel like home. Kitchen has every possible thing you can imagine. Very convenient. Daily cleaning and room arrangement is a huge plus as not all Swiss hotels do this. The apartment is massive with great views of the mountains.

Great breakfast but they should change the menu at least twice in a week alternatively. Eating same for 10 days was quite boring. They do serve omelette but not told or asked by the waiters. Nothing else really. It’s a fab place😎

The hotel is ideally located right next to the Interlaken West Train Station. The surrounding area is vibrant, with plenty of shops, restaurants, and a bus station nearby. The room was perfect, with excellent amenities, a comfortable size, and thoughtful details that enhanced the overall guest experience. The breakfast buffet was outstanding, offering a wide variety of options to choose from. A special thank you to Jamina, the receptionist, who was incredibly kind, informative, and provided exceptional service. If I have the opportunity to return to Interlaken, I will definitely stay here again and will recommend this hotel to all my friends and family.

No

I decided to stay here for my 21st birthday. I stayed in the Superior Double Room and had an amazing view out of both windows of lake Thun and multiple mountains. I was also given a cake and lovely message when I went for breakfast on my birthday. Even though I was right next to the train station it was very quiet and I didn’t notice it. Very kind staff, very friendly and I was sorry to leave! I’ve not stayed in loads of hotels in my life but this was definitely up there in the #1 spot miles above the rest.

Not much I didn’t like to be honest, I’m not a fan of paying a deposit as it takes away some of that holiday money in the short term even if I get it back once I’m home, but I completely understand the need for it and what situations it may have to be used for.

The staff were very friendly and helpful and sought to reduce any concerns. The bar attendant from Cyprus was very knowledgeable and also very helpful about food allergies, which was very much appreciated. The breakfast was very good and the facilities in the room were too, especially the shower.

I read about extra blankets and asked for one at the reception desk, but no blanket was delivered to my room and no explanation was given. I had previously emailed the hotel before my holiday explaining polyester was a problem for me and was advised that the sheets and covers were cotton, but to bring any other items of bedding I might need with me. I brought a small feather pillow, but found the polyester quilts were a bit of a problem, so I just used the empty cotton quilt covers. A polyester free blanket would have been appreciated, as it is difficult to pack a whole quilt.

It was exquisitely displayed with varieties of choices between cold and hot items. The hotel common area and room are nicely designed.

The hotel did not have power plug to convert from US to local system. The security deposit did not get removed at checked out as mentioned. I spent a lot of time to call the booking.com and my credit card company to figure out what steps to take to make the corrections of the room charges. The invoice did not show the same price as that of agreed.