The hotel is at walking distance from Interlaken West train station. It is a spacious hotel, with a big decent size lobby, indoor swimming pool and a cafe. The rooms are spacious and have enough storage. The hotel staff is polite and helpful, the guy checking us in, volunteered to take our pictures in the beautiful garden. Our kids could play in the lobby, the breakfast was served indoor and outdoor. The breakfast spread was also good and they had baby seats as well.

Spacious room with a decent size balcony and a fantastic view. The room, bathroom balcony were super clean. Staff members very welcoming, friendly and were ready to help. Great food and beverages selection for breakfast.

Hotel is under renovation so needed to go through the covered area of paper and meet/ see builders. Pool area could be updated too. I assume it will be next after the rooms.

This is a lovely family-run hotel in a good, quiet location in Interlaken. We were able to walk quite easily from Interlaken West station, even with 2 very large suitcases, and on several occasions during our stay, walked, (without the cases), to Interlaken Out station. We found all the staff to be very friendly & helpful, the room was a good size with a comfortable bed, a small but perfectly equipped bathroom with over bath shower and good toiletries provided, and we had a lovely balcony, with two comfortable chairs and a nice mountain view. Although the setting is in a quiet location, the hotel is within very easy walking distance of lots of restaurants, shops and for the paragliding pick up and return point (paragliding being huge in Interlaken!). The hotel has a lovely quiet garden area out front which is well equipped with tables and chairs and where you can relax in either sun or shade. We particularly liked that a microwave, plates and cutlery are provided so that guests can eat their own meals in the lounge or outside and therefore save a bit of money by not having to always eat out (Switzerland being rather expensive). The breakfast buffet was excellent. The pool is lovely and is open from 7am to 10pm. There is also a treadmill, an elliptical, some free weights and resistance bands and an exercise ball, although as these are all sited in the pool area, which is kept very warm, workouts do tend to be quite sweaty!

Nothing!

The room is very clean, the facilities are complete, the staff are very warm and friendly, the night is very quiet, the breakfast is delicious !

I'm already very satisfied.

The hotel is perfectly located—just a 5-minute walk from the city center. Free parking was always available, which made things even more convenient. The hotel staff went well above and beyond their duties to assist me with a car rental issue. They also offered excellent advice on the local attractions I wanted to explore. Everyone was exceptionally kind, professional, and genuinely eager to make my stay memorable.

Breakfast was included which was a bonus. The location was central, so you could walk everywhere. The staff were very helpful. The room had heating plus double doors which opened out onto a balcony, so you could control the temperature of the room.The room also had a clothes drying rack which was put to a lot of use.

The room was large and cozy, everything was very sturdy and practical. The location of the hotel is very good, even for those who arrive without a car.

The parking space could have been a problem, if all the parking places were occupied. Luckily that was not the case. The breakfast could have been better. Croissants were for sure not those famous perfect ones, commonly found all around Switzerland.

The room was surprisingly large and had a balcony with seating. We were provided bathrobes and slippers without having to request them. There was a vanity kit in the bathroom together with the expected toiletries. Providing a clothes rack on the balcony for laundry was very thoughtful. Besides a coffee maker in the room, coffee and tea were available in the lobby all day. Very goobuffet breakfast with items constantly replenished. Very quiet, even though in a central location.

The furniture needs some updating. The one thing we particularly didn't like was the location of the safe. It was on the floor of the closet. It was impossible to get to. The only way to read the numbers was by lying flat on the floor at eye level.

The view from the location was nice. Staff was really good and helpful. Rooms were clean and nice.

we were 3 people, the beds were double bed but with Single beddings for 2. Could not accomodate the child in between, hence had to make 1 person sleep on the floor. Though did get extra quilt & pillow, but would prefer to get full bedding when on a vacation. Also Now days with world changing more towards Vegan food, would prefer to have more vegan meals in the breakfast as well.

Room was small but since I was alone it was enough for one person. Very quiet, clean, and ready for my arrival, and I arrived before 13:00. Breakfast was very good, a lot of choices. Front desk person - very pleasant.

The matress was very soft, my personal preference is to have harder matress.