We were Interrrailing around Switzerland with our daughter, so chose Hotel Crystal because we wanted a hotel that was easily walkable from the rail station. Its location is perfect as it is literally 3 minutes walk from the Interlaken West station on a flat, paved road (avoiding steep and/or unpaved walks always being an important consideration when you're carrying luggage in Switzerland). It’s a well priced, clean and comfortable hotel which offers triple rooms with single beds as well as the more usual double rooms. The breakfast is a generous buffet with cheeses, cold meats, fruit, boiled eggs and birchner muesli, as well as some hot options (scrambled eggs, baked beans) and a daily 'surprise' (pancakes one day, sausages the next during our stay). It's a two minutes walk from a shopping centre with a Migros supermarket anchor store where you can stock up on provisions for picnics and is easily walkable to restaurants in the centre of Interlaken. Alternatively you can catch buses and trains (including to Interlaken East station, from where trains to Grindelwald and Lauterbrunnen depart) free of charge using the Interlaken Card that you're issued with by the hotel for the duration of your stay. The hotel also has some guest parking.

The only very small quibble that we had was the small number of plugs in the room, given that we were trying to charge multiple devices (my advice would be to bring an adapter that allows charging of more than one device at a time). There was no air conditioning in the room, although this wasn't an issue for us as we were travelling in April.

Incredibly friendly people. The wonderful lady running breakfast brought our son and I our preferred warm drinks each morning :). It was lovely. Also the front desk folks were super kind. Location for us was fantastic as its a 2 minute walk to a Migros supermarket with restaurant, lots of good restaurant (Pasta store and Indian Gourmet were two highlights), and a 4 minute walk to Interlaken West train station, which allows you to get everywhere!

Only tricky part really was that it gets hot in the summer. This can't be helped! Most hotels I've seen on this price range don't have AC in Interlaken. Thankfully, Crystal provided us a fan that enabled us to sleep through a super hot set of nights.

The helpfulness of the lady receptionist at the hotel. Despite handling a group booking of twenty one people when I first arrived she did not ignore me in order to deal with the complicated requirements of the group leader. I encountered her several times during my stay and she was pleasant and went out of her way in order to assist me. The hotel is situated close to Interrlaken West station, it is a level walk from the station and easy to find. A popular hotel, despite dealing with numerous people at breakfast time I found staff to be attentive and helpful. It is possible to access the hotel late at night with what, to me, was a unique key arrangement, but you will have to stay there yourself to find out what it is! The attached photograph was taken a few hundred metres away from the hotel.

My bedroom window looked out over the street (no traffic noise disturbance though) on the other side of which was a petrol station forecourt! However, this did not distract from the pleasure of staying there. Don't expect standardised bedrooms as this appears to be an independent hotel but despite the age of the furniture in the room the bed was extremely comfortable.

Honestly, this hotel is fantastic. The bed was comfortable, the room had a fridge and a shower with amazing water pressure. The staff was extremely friendly and the breakfast lady knew my choice of drink by heart on the second day. Had service in french in the heart of German speaking Switzerland which was unexpected. For the price you pay, it is a fantastic place to stay. Oh, also it's a 2 minutes walk from Interlaken West!

I'd say my only complain was that the doors to every room were thin. You could hear people come and go if you have noisy room neighbours and whatnot. However as someone who moves and walks a lot during my travels : I slept like a baby and didn't hear anything + my room neighbours were calm :)

Staff are very friendly, they were extremely helpful, they told us what to do and stuff, they also pointed out that there was food festival to check out near us when we didn't know about it, they gave us info on Paragliding as well. Room location is great! it's near Interlaken west, has a couple of supermarkets and restaurants nearby, gas station, we opened the window and we say beauty in our own eyes. Room was comfortable, and the bathroom is very clean. Breakfast is good and filling.

Like other places we stayed in Europe, there are no AC in the room, just a fan.

I reserved a single room for myself & a separate room with double bed for the family. The Single room was a bit too small, the door of the Bathroom was literally touching the closet, not very spacious at all, however, the room where my family stayed on the 4th floor, had a balcony and a great view of the Alps, the room was also very spacious. Both beds in my room and family were comfortable, my room was also equipped with Air Condition, it was nice. Breakfast had all the usual things, yogurt, croissants, boiled eggs etc. nothing stood as particularly unique to me, but it was a just a normal breakfast. It about 7 minutes away from the Interlaken West train station, many destinations can be achieved just by walking around in the central, good location for a hotel. The staff was very helpful & accommodating.

Single room was not spacious, the bathroom door was literally touching the closet each time you would open it, not enough room to walk around in.

5 min walking distance from Interlaken West station and bus station which is very convenient to travel to nearby attractions. Provided facility to store luggage if you arrive earlier to check in time. The reception staff was friendly and explained the entire procedure in detail. Rooms were pretty okay (maybe a bit dated) but beds are very comfortable.

The small table fan provided in the room was not enough to cool down the temperatures as it felt stuffy and we had to open the windows wide. Instead possibly a standing fan would have served the purpose. The breakfast menu though tasty , was exactly the same on all the 3 days we were there and became monotonous. Sometimes even though we reached by 8 - 8:30 am in the morning the "Surprise of the day" dish was finished and didn't see it replenished. For people with large luggage it is a bit of a challenge as there are some stairs which need to be taken even after taking the elevator and it can be tough.

Great location, great value for money (other hotels are very expensive). The staff were very friendly & the rooms are clean. The room was the best part as we had a big family size room with a terrace with a mountain back drop. I highly recommend thus hotel. It looks dated from the outside but actually it was fine on the inside. I wouldn’t waste your money on booking a flashy hotel as this is got everything you need.

Nothing

The hotel is close to the West Interlaken train station and also pretty close by feet to restaurants and other attractions. The host was really welcoming and we were able to checkin earlier. Our room had breakfast included and it was pretty good: there were a variety of choices.

The lack of charging outlets: there was only one on one side of the bed and some others in the bathroom and one near the TV (pretty far from the bed)

1. Luggage stored in advance will be delivered directly to the room after check-in time. 2. The hotel is very close to interlaken west train station, and you can take the train or bus directly to interlaken ost with the complimentary travel card, so the transportation is convenient. 3. It is worth mentioning that the room comes with a small balcony. Through the window, we can see the snow mountain scenery, which is very surprising!

We would like to have an electronic travel card so that we can use it in advance (before arriving at the hotel on the check-in day) to take the train from interlaken ost to interlaken west. Otherwise, it's a long walk from interlaken ost and a taxi isn't worth it.