I absolutely loved the breakfast—healthy, delicious, and thoughtfully prepared. The staff were all incredibly kind, polite, respectful, and helpful. Yesterday, since I had to check out early and wouldn’t have time for breakfast, they even prepared my meal the night before so I could take it with me and enjoy it on the train. That thoughtful gesture meant a lot. Every member of the team—from the cleaners to the food servers and front desk and facility manager—was consistently friendly and accommodating. They replaced my towels daily, and the bed was very comfortable. The hotel’s location is fantastic: just steps away from the train station, with a stunning lake view in front and breathtaking mountains in the back. If I ever return to Switzerland, I’ll definitely choose to stay there again.

We stayed one night at Seehotel Bären and were truly touched by the exceptional hospitality—especially from the lovely receptionist, Coni. Even before we arrived, she kindly offered to pick us up from the train station and handled the arrangements so smoothly. When we reached Brienz, the driver was already waiting, and everything was coordinated perfectly via the booking app. Coni is not only professional, but also incredibly warm, friendly, and great with children—our little girl adored her! The hotel has a beautiful lake view and a cozy in-house restaurant. Breakfast exceeded our expectations: a generous spread with cheeses, breads, juices, different types of milk, and even fun surprises like Korean cup noodles! A thoughtful touch that made our morning feel extra special. Although we only stayed for one night, we felt it was very good value for money, especially if you’re looking for a place that’s cost-conscious without sacrificing comfort and kindness. We would definitely recommend it to anyone visiting Brienz!

NA

Breakfast was nice, really good on Saturday. The view to the lake from our bedroom was superb and by night is very quiet. We even could sleep with the balcony door open to get some fresh air!

The bathroom is very small, old and has a leak in the shower (leak= constant flow). It is noticeable that this hotel has seen better times and it needs an urgent renewal as some facilities look old and untidy. And they can use more staff: our room wasn't cleaned one day and really late on other. It's a shame, because the location es very good and it would be a really nice place with a good investment.

The staff were really kind and helpful—many thanks to the lady at reception for agreeing to store our water in the refrigerator. Check-in and check-out were easy. Everything was clean, and the location was great. The parking is at the bottom of the hotel, and the view is simply stunning, whether facing the lake or the mountains. The breakfast was also good, and there’s an elevator. We were very happy with our stay.

There is no mini fridge or fan in the rooms. The rooms and equipment are a bit old-fashioned.

The staff were friendly approachable and professional at all times. We stayed for 4 nights amazing views, private bathroom and breakfast included. The food was really good and worth your money! Large selection for vegetarians. I also used the shared toilets downstairs by the bar they were clean too. I felt safe in the hotel and I felt welcomed. The staff gave us good recommendations in terms of hikes and activities to do.

There is nothing that we didn't like! Everything was great and we have no complaints. If I really had to say something "bad" is that our room was next to a smokers room and one night I entered our bathroom which shared air ventilation with theirs I assume and it was filled with smoke. As a none smoker I didn't like that but we just opened our window and it went away quickly. But it's not the end of the world and I wouldn't complain about it, I think it's great to have an option to book a smokers room to avoid having to cross contaminated all rooms by different guests smoking in there. I would definitely come back here and I will be recommending this place to friends family and even colleagues.

Warm welcome. Excellent location. Loved the seaview surrounded by mountains from my balcony. Clean room. Comfortable bed. Good breakfast- cereals, variety of rolls, cheese, meat, jams, fruit. Great cappuccinos. Staff (especially Julian) went out of their way to ensure had excellent stay. Even organised/arranged free taxi to take me to and from nearby station (Brienz)- only 12 minutes walk but I had several bags with me. Thankyou to you all. I hope to return one day.

Very thin walls. Could hear everything e.g. neighbour taking shower at 11:30pm and flushing toilet at 6am

The room offers a nice view of the lake, but the best views are actually from the terrace, where you can enjoy an aperitif or dinner. The staff is friendly and deserves to be acknowledged.

It’s not easy to find an available hotel parking spot. The town is busy with tourists during the day, but it quiets down nicely in the evening. The hotel itself feels quite old for the room prices and would really benefit from some renovation.

GERLINDE! Gerlinde is MAGIC! Was accommodating and explained to me that I booked a room without the bathroom. And that was fine. We both had a birthday the day afterI checked in. The morning of my birthday there was a table with birthday celebration decorations waiting for me at the delicious buffet breakfast. Best breakfast of my entire week vacation in Switzerland.

Honestly it was a perfect stay. Maybe the dinner staff was too thin and service was slow. But the people that were woking were great. They just needed help.

It would have been 10 and perfect score if the heater didn’t shut off after the proprietor went to bed. I had it turned up to 5 (highest setting) and the radiator was cold all night. As soon as everything turned on in the morning the heater started working. I think perhaps there is a setting the owners control? The lake view was amazing, the bed was comfy and the bath tub was a huge perk. The breakfast was great and the cheeses were so good.

The adjoining room door is not modern and not sound proof. I could hear our neighbors every move, conversation and noise. I’m sure they heard us as well.

The location of this hotel is incredible. Right on the lake, with easy access to swim and close to a children's playground where they can play with water. The rooms are old and need remodeling, but for the price it's a good value. The village the hotel is located in is super cute and the walks on the lakeside are pleasant. The restaurant was good, nothing fancy, but we had a Czech couple waiting tables that were so kind and thoughtful really made for a wonderful experience.