Location is excellent with lake and waterfalls view.

Staff behavior with guest is horrible…when checking out, we were expecting help from staff with our luggage but we were told that there is no available staff so we had to take all the suitcases ourself to the car and on the way we could see that there was a staff on site with an empty suitcase cart clearly available as he wasn’t helping anyone out since we spotted him twice. Really disappointed with the attitude of the staff towards us when we requested for help and support.

The hotel was one of the best in terms of historic building, location, views, sophisticated behaviour of the hotel staff, excellent breakfast and dinner restaurant. All in all I with my family had an unforgettable experience and one of these days want to come back and visit again. I strongly recommend anyone visiting Interlaken area to stop by at least for a day and if possible longer.

Taxi availability to Interlaken Rail station after hours is not adequate. I suggest the Hotel should have its own car drop off service 24/7.

The hotel’s location is exceptional, with a view that looks like a real-life painting—absolutely stunning, overlooking the Giessbach waterfall and right in front of the lake. The hotel has a beautiful, historic design. At first, I faced some issues with the room reservation, but they were quickly resolved, and I was upgraded to a suite. I sincerely thank all the staff without exception. I don’t remember their names, but they were all very responsive and friendly. The restaurant is also excellent, and their dishes are extremely delicious. Thank you all—it’s a place truly worth visiting again and again.

Non

Nice castle like hotel.

We made a reservation as forest view. But,no view at all… Only receptionist are nice. Other staff are very arrogant, especially the restaurant staff. I understand they are busy but we seemed to be completely ignored. Food is very expensive for the quality.

Exceptional

Nothing

Couldn’t speak more highly of this hotel. Yes it needs a little bit more maintenance and it’s in an older style but that’s what you get with historic hotels and it’s part of the charm. Location: absolutely stunning right on the lake. Our room had a waterfall view and every morning waking up to it and going to bed with that sound was so nice. The mini hike around the waterfall is divine. Comfort: the bed was a bit firm but the pillows were good. We did ask for an extra pillow. Staff: the staff really make this place. They’re so helpful and lovely. Food and drinks: we LOVED having drinks overlooking the lake it’s sooo beautiful outside. The views are worth staying here alone. The breakfast was great and we liked the more formal restaurant but Elisa’s food for some reason was trying to be gourmet but didn’t quite pull it off. We did the surprise menu and were disappointed. Lacked a lot of flavour and just put ingredients together that didn’t really work. Amenities: the natural pool was really cool in summer, there’s the waterfall to walk around, funicular to take down to the lake, games, a billiards room, and just beautiful outlooks at each restaurant. Aesthetic: it’s an original hotel from the 19th century which has a lot of the original features and design which is so special. The rooms are not so fancy but that’s ok. The rest of the hotel makes up for it in my opinion.

The food at Elisa wasn’t great.

Stunning location. Views are breathtaking. Large property close to nature. Natural pool is a big plus on hot days (but very slippery bottom). Good restaurants that offer outstanding views if weather permits outside dining. Service especially in restaurants was excellent.

During hard evening rainstorm, Parkrestaurant floor began to flood near windows. A few tables had to be moved a metre away from wall, and staff quickly put towels down to prevent water from spreading. The situation was handled well and guests did not seem overly disturbed, but it is unusual to see water come into a property like that.

What a gorgeous hotel -it’s very old and probably needs to be updated but then the prices would probably even skyrocket more. The views are gorgeous. Very interesting place. Sitting up on the balcony I thought it was more beautiful than Lake Como. A very special place for a celebration. I walked up to the waterfall, which is right on the property and then around the lake where there is a nice little path that takes you to the next little town -just a beautiful walk through the woods, but the lake was right next to you and it’s the color of turquoise

Again, it’s old, but that’s sort of the charm. Maybe I would just modernized the hallways up where the rooms are- there seems to be some old bookcases and books- just felt old when the hotel is so gorgeous!

The scenery was beautiful and the location was very peaceful. There is also a small train that operates at specific times to take guests from the hotel down to the lake, which added a unique and charming touch to the experience.

(The room was a bit outdated and could use some renovation. Also, the Wi-Fi connection was weak in some areas.) When arriving by car, it is not possible to access the hotel without a barcode. This was not clearly mentioned during the booking process. Guests cannot reach the hotel directly by car, and unfortunately, there was no staff available at the entrance gate to assist or provide guidance, which made the arrival process confusing and stressful.

Unbeatable waterfall location, stunning views from our room. Great cuisine, friendly staff - just a lovely stay all around. It seriously does not get any better than this, especially if you love nature and historic grand hotels.

Travelers be warned - when we were there, the earlier ferry is at 10am and the last at 5pm, leaving with limited options for day trips. It's also remote and it's hard to hail Ubers after hours (after 6pm) so plan your days accordingly. It would be wonderful and we would definitely be back if the tram and ferry schedule offered earlier morning or later evening times.