Great location and reasonable charges. We arrived late by train, the hotel is next to the train station which is very convenient. The reception area was closed when we arrived but the restaurant staff helped us and prepared sandwiches. The room was spacious with a kitchen, and could accommodate up to five people. The hotel breakfast was included which is convenient. After checkout, we stored our luggage at the hotel for the day.

The breakfast area needs screen protection to keep flies out, as it's challenging to enjoy a meal with them around. The room doesn’t have AC, but the nighttime temperature is comfortable if you keep the windows open. However, it would be nice to have window screens to prevent bugs from coming in.

The location is awesome. A minute's distance from Train, bus and ferry. View is awesome.

I feel the staff could have been more polite and put a smile on their faces. May be its a cultural difference as I am from India and I am used to very polite and helpful staff. Breakfast didn't have much options. Maybe that is how a Swiss breakfast would be. I had a good experience in Italy.

Staff was great. Didn't get a chance to eat at the restaurant on premises, but I think it would have been good. Location was amazing, lake view, next to bus/train stations. On top of local tourism office. Excellent. Room was good as well.

The carpet was odd, if the room had air conditioning it would have been perfect. Maybe it might have been ok in the past, but termps have been getting hotter and hotter, and with the humidity the A/C is a must.

Breakfast was excellent (but I lacked veggies) - fresh croissants, buns, bread, good selection of teas and coffees, freshly cut fruit salad. I am thankful to a lady staff who changed my room after i shared my concern about bed bugs, thank you so much.(and im not saying they have them, i was just afraid they might so i asked) Location is also good, right next to train station. Huge selection of tv channels

Only one staff person talked in English, the rest spoke no English and were even rude!! (Except for short hair lady with glasses, she was great) I shared my concern about bed bugs and the woman who spoke no English dared to argue with me about something she did not understand, basically tried to argue the fact that I booked a budget room so I should expect bugs.. Very unprofessional!!! It is also quite noisy in the morning and also when a neighbor takes a shower, you hear all the water going down the drain

Location was great and the staff very polite and nice , My room and bad is very comfortable very clean , I love it! And I love breakfast was good .If I get a chance, I will come back again, and I will introduce to my friends.

First night it was hard follow sleep , lot of noise from outside and downstairs I couldn’t sleep all night long.

We stayed for 4 nights and every morning the beautiful view with changing weather was the best part, dreamland!! We checked in late night in rain and seeing the hotel from train itself was comforting. Location is just perfect with access to Brienz train, bus, and great surroundings for strolling around.

Some more options in breakfast would have been better.

Location and the room. We're family of 5 and was given the top front room facing the Lake. It was spacious, and you have the whole balcony. There's a mini kitchenette, fridge, and dining table. But we didn't cook as there were no pans/pots or utensils. We use the big fridge, which is very handy to put some food. The breakfast was OK. No hot food, though, except for the cooked/boiled eggs.

A bit noisy given the location but we don't mind.

Perfect location. Right in front of train station, and overlooks Lake Brienz itself. There's a kiosk with basic necessities plus 'coop' supermarket, an ATM and a few restaurants close by. Additionally, The location is right beside the popular steam train (Brienz Rothorn Bahn) that brings you up the mountain sightseeing.

Room was spacious for me and my family. Breakfast was great as well. Staff were friendly and very patient.

Everythingg was perfect except that there didn't appear to be any fan or A/C in the room. Had to sleep with the window open. Not a big deal, but there was a lot of noise from outside because our room was right in front of the main street and train station.

The location of the hotel and view from hotel room was tremendous. Watching snow peaks and brienz lake from your room is unforgettable experience.

Room we was congested for family of 4. Very less space in room.