Everything was exceptional. The managerial team (Michelle and Mark) were curteous, very helpful, and extremely friendly. Mark has a brilliantly witty personality and a wonderful sense of humor. Michelle is very welcoming and so friendly and is keen to attend to every need of the guests. Between the two of them, I did not feel I was away from home. I was impressed with the attention to detail and that personal touch . I would highly recommend this . Well done, Team Craig-y-Dderwen Riverside Hotel I wil definitely come back again and again and again,

Not a criticism, but a suggestion: - The wifi needs to be bit more robust

The hotel is well situated for walks as it's just by the river but it is a little bit out of the town. The room we had was spacious and the bathroom had a shower and a bath. The bed was comfortable but we would have appreciated a king sized bed rather than a double. It would definitely have fit in the room. The staff were very friendly and accomodating. Overall, it was a nice stay and I would go back.

Breakfast was okay but I didn't like having to make my own toast, especially considering the price paid for the room. The coffee wasn't brilliant and came out of a large thermos. This was disappointing as on the first day we were provided with toast and coffee in a cafetiere (I think this was because they weren't as busy).

Our stay at this hotel was nothing short of perfection! Nestled near the village amidst stunning grounds by the river, the location couldn't have been better. We enjoyed fantastic walks, including a breathtaking gorge just 10 minutes away. The staff were incredibly friendly and accommodating, making us feel right at home. Our room was comfortable, with a lovely bed and bath. But what truly impressed us was the dining experience. Both breakfast and dinner were superb, with dinner reaching Michelin quality standards. Overall, an unforgettable stay. Perfect location, impeccable service, comfortable rooms, and outstanding dining options. We can't wait to return!

TV in room was a bit small and unable to change angle for better viewing position.

The Hotel is in a great location, just a short walk from the town of Betsy Coed. We booked a river view room and it was lovely. The room was a good size and spotlessly clean. It had a balcony so we could enjoy the view. We chose to eat at the restaurant in the evening and the food was exceptional. I would highly recommend it. The staff were very pleasant and helpful.. We had a lovely stay. The open fire in the lounge was an added bonus.

I liked how friendly the staff were. I liked how clean and comfortable the rooms were. I loved the views and the location beside the river and that we were able to take a walk nearby. We had breakfast both mornings of our stay and took dinner one night. The food was excellent, dinner especially so. The people we met locally when we walked to the nearest pub were very friendly. We were made to feel very welcome. Overall, I would highly recommend the hotel and area.

I honestly can't think of anything I didn't like, maybe not being able to stay longer.

Excellent location, the restaurant food was superb too, and the staff were great as well. Extra points for Mark's banter with us - he made the stay even better.

Look, it's a great location, food etc but the room wasn't particularly quiet and we could hear a crying baby at various times during the night. I'd still stay here again but if you're a light sleeper, bring ear plugs or some kind of "white noise" device!!

We had a wonderful stay, and we really enjoyed ourselves. The staff was very friendly and welcoming, both towards people and animals. The hotel fully met our expectations. The views were breathtaking, and the food was delicious and of high quality. The only thing we would improve is to shorten the time it takes to serve the meals. We would happily return to this place again!

All meals were great, tasty and freshly cooked to order. The grounds were stunning and great for walking the dog around, they even had towels in reception to wipe the dogs paws. Easy EV parking. Staff were amazing and were very attentive to my partners gluten and dairy intolerances.

Some parking was questionable from other guests but there was plenty.

The location was AMAZING. The dining area and my bedroom overlooked the river. It was peaceful and relaxing. The food was exceptional. It was Master Class equilvant. The staff were very friendly and helpful. My dog loved it too. She had her own bed, courstesy of the hotel, and lots of fuss and treats. Sitting by the open fire after a long day walking was an added treat. We will return later in the year.

Nothing, it was all wonderful

All of the staff we met were friendly, relaxed and courteous. Like one big family. Location was superb. our room was probably one of the smallest but ideal for a couple with plenty of room to swing a cat, so no probs at all.

a little bit inconsistent with the breakfast layout, but this may have been because we covered a weekday as well as the weekend where there may have been a difference on client numbers etc. We had a starter and a main in the restaurant one night and I think this option is better value than a main and dessert.