The staff at the hotel are friendly, informative and efficient, the hotel is well located. The room was spacious and clean , we had breakfast elsewhere so I can't comment on this. The barman deserves a special mention as his cocktails and conversation were great!

I ended up booking transfers from the airport and then to the station separately from the services offered by the hotel which although efficient, were significantly more expensive that arranging on any number of websites. The room although perfectly comfortable and well sized, with a good bathroom.. the decor, tv, fridge and other facilities are showing their age compared to similarly priced rooms elsewhere in Italy but also major tourist cities in other countries

This Venetian hotel is a perfect blend of timeless charm and modern luxury. The classic Venetian décor, from Murano glass to elegant frescoes, is beautifully complemented by contemporary comforts in the rooms. What truly stood out was the staff—exceptionally friendly, attentive, and always ready with helpful recommendations. It’s a rare gem that captures the essence of Venice while offering top-notch service and modern amenities. Highly recommend!

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Excellent hotel with lots of character and history, fabulous location within easy walking distance from all the landmark sites. Safe, friendly neighborhood. Bedroom looked out onto an amazing square! Friendly, helpful staff

Only gripe- there is a camera in the room which is the smoke alarm- it just feels really creepy- stayed in countless hotel rooms all over the world through the years- never seen anything like it (I'm sure it's all legit, but just felt a bit ominous!)

The staff are absolutely wonderful. The concierge was knowledgeable and set up our transports for a worry-free stay. They even packed us a breakfast to take with us when we had a very early departure time. The hotel notified me of jewelry I left behind and shipped it to me in the US! Truly five star service at this lovely establishment. The accommodations are also beautiful and comfortable. Great location. A perfect Venetian experience.

It would be great to have an iron available in the room for international travelers on a budget. The wrinkles in clothing from the suitcase is a challenge. However, I never asked if one was available in the hotel so it may have been there and I did not know.

Water taxi has direct access to lobby and on the other side of the hotel, you have direct ground access to the campo Santa Maria Formosa where restaurants, shops and à pharmacie is located. Hotel is a 5 minute walk from any attraction and lots of restaurants on the way. What makes this place memorable is how your away from high touristic traffic but so close to the action. We got a room with balcony and just savoured the tranquility and truly enjoyed the day to day life of Venice. The reception staff was most friendly and very helpful. Breakfast was delicious and yes, they serve a great mug of real American coffee. Take my advice, take the optional taxi with guide to bring you to the Ruzzini Palace. Roberta greeted us at the train station with our name on a sign, had the a private water taxi waiting for us and escorted us to the hotel in our 20 minute ride while we enjoyed the sights . Worth every Penney for the VIP experience. The hotel decor is a true Venice experience but with modern amenities. Bed & pillows were very comfy, lots of 220v plugs.

there is nothing to dislike at this hotel.

The check in process was so simple and friendly - the staff here is exceptional. They gave me an incredible room with a view of the piazza, and they had a lot of recommendations for where to go, how to make it happen, etc. I also had a glass of wine in the bar one evening and the bartender was incredibly personable and knowledgeable about the drinks, the location, the trains, basically everything we discussed. I had a great American Breakfast on the way out, and they were so proactive in making sure I had everything I needed.

Nothing, it was terrific.

Superb in all aspects: quiet less busy location but close to walk to St Mark’s. Staff so helpful, friendly and attentive without being intrusive; anything we asked for they sorted immediately including transfer to the airport collected at the hotel entrance. The junior suite overlooking the canal and standing on the balcony was just perfect. Clean with lovely bathroom and copious hot water. One of the best stays we’ve had. Highly recommend staying in this ‘Palace’ hotel.

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This is a fantastic hotel in a great location for exploring. It’s a water taxi ride away from the station or you can walk but it’s a 20 minute walk over lots of bridges. The hotel has its own ‘dock’ so that you can arrive and leave by water taxi if you wish. Bedrooms were well air conditioned, clean and comfortable. The staff were amazing, helpful and friendly. I would hesitate to return to this hotel in the future.

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The hotel staff are excellent. I had a few mishaps that the front desk staff were able to assist me with and resolve. They were always willing to assist which made my stay that much more enjoyable. I loved the artwork displayed throughout the hotel. It is a beautiful property close (15 min walk) to all the major attractions. Highly recommended!

Don’t have anything negative to say.

It’s a palace and the hotel treats its guests like royalty! Wonderful location, very comfortable room, great bar, kind and helpful staff. The hotel is very special architecture and the second floor sitting room is gorgeous. My husband enjoyed playing the grand piano. Guirini in bar was very friendly and a delightful host and representative of the hotel. We loved our stay and would highly recommend.

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