We loved the location, cleanliness of our room and the seamless check in and check out procedures. I appreciate that towels and supplies are regularly changed and replenished.

The bed, i hurt my back because the bed is uneven when you lay on it, you seem to sink. Its maybe because the bed is old already that the springs underneath need to be changed or replaced. There was no luggage rack provided and frankly its not convenient for the elderly like me because you have to bend to the floor to get your things or fix your luggage. There should at least be a foldable luggage rack provided.

It's strategically located near Hakata Station with a number of convenience stores nearby. Also the staff was very helpful from check-in to keeping our luggage after check out. The APA App was also very helpful with regards to our quick inquiries. Heated seats and centralized heating during cold days. Very quiet neighborhood.

The influx of businessmen at the spa late at night. Do your laundry at weird hours (3PM or very early morning). The elevators are not that big but can accommodate about 6 adults comfortably. Be mindful of rush hours since it's a business hotel.

The hotel was in a central location, just a few minutes’ walk from Hakata Station, and close to plenty of food and shopping options. The room was small but comfortable, though it might feel a bit cramped for two people, with limited walking space. While there was a private bathroom in the room, the public bath was a nice bonus—a warm soak after a long, chilly day was much appreciated.

Once you step out of your room, you’re directly exposed to the elements, as there are no enclosed corridors. I was literally shivering from the cold as a result while walking to the lift and up the the upper floor to where the public bath is - while wearing the Yukata and Haori - a short, jacket-like kimono worn over a yukata.

Rooms are really tiny but have everything and bed was for me perfect (not too hard or soft). The gown and slippers were handy for the onsen (bath house) on top floor and it was handy that the TV showed how busy it was. The baths are inside and outside and on the roof. I didn't take breakfast but the food in the restaurant in the evening was unexpected (offal) but really tasty. Check in and check out was simple. One tip is that there are two APA hotels right beside each other in case your booking can't be found. Learned that the hard way🤫.it's very handy for train station and airport line metro (150 m). The hotel does sway gently during an earthquake which is a bit disconcerting when you are not used to that being normal.

They don't clean the rooms every day but they leave you a bag with everything instead. It's a bit of a waste since I didn't need the extra stuff. Apart from that I have nothing to complain about.

I loved that all the amenities were provided. The TV app was really cool too, able to tell me useful information like the weather and amount of people using the public bath (onsen). Also the bathroom had a small but deep tub, so I could have a private onsen experience if I didn't feel like using the public one. I'd say it was overall really cozy in the room, but also very professional as it's a business hotel.

The ensuite toilet is maybe 2 inches or so off the ground, so accessibility is a bit cumbersome. If you'd like to shower in the room, you'd have to step into the tall tub as well to take that into account if you have mobility issues. The bed was also more on the harder side, so not the most comfortable but still overall good. Do note that luggage storage is under the bed.

Close to Hakata Station which has many places to eat and easy to ride various transportation modes. I would have rated this hotel higher except for the checking-in issue I had. I reserved 2 rooms for 2 nights, however, they only had my daughter's room reserved, and for whatever reason the staff could not find my reservations. Thankfully, I had my Booking.com confirmation email, and finally, after several minutes and difficulty communicating due to the language barrier, they found my reservations and were able to check in. The staff was very nice, it was just frustrating having this issue. We had breakfast coupons, and breakfast was great. I thought it was very authentic and the staff was very helpful. Rooms are small and enough for 1 person for a couple of days.

Check-in was confusing and frustrating but it all worked out well. Checking out at 10 am seems a bit early since check-in was at 3 pm. Most hotels allow checkout at 11 am or 12 pm.

I spent 3 nights in this hotel to spend a weekend in Fukuoka. The hotel location is really good next to Hakata station if you take Shinkansen and really close from the airport. As a solo traveler, the room was clean and comfortable. The check-in is really fast and an host was here to help if needed. The facility of the hotel were really good especially the onsen, everything was clean inside and it was a real + to go here after a long day of walking. Even when I’m going to Tokyo I usually choose APA Hotel and I’m always satisfied !

I always love being able to use the public baths as this is something we do not have back home in Australia. It's a real treat and a custom I have come to love about Japan. The breakfast also is sensational where you get to cook your own on the table in front of you. Loved it!

Not being able to screen my Netflix or Prime Video to the TV. Because I don't understand Japanese well, it's difficult to not be able to access other options. The selection of movies also is out-dated and a poor selection of options.

1. That we were able to extend our check out time to 1:00 in the comfort of our own room. No need to go down to the lobby and arrange for our extension. It was so thoughtful. The location was perfect. It was near enough to Hakata Station but within a quiet neighborhood with so many food, coffee shops and convenience store options around.

It would be nice if the housekeeping team would get the used towels when replacing with new ones. We ended up with a bunch of towels inside our room. But this is nothing compared to the convenience and comfort of our stay.

APA really improved its image. I have stayed in APA Hotels in the past and I did not really like my experience. The bathroom always had a strange mildew odor. The one I stayed at in Aomori had black mold on the bathroom walls and it was quite smelly. But this new APA Hotel has beautiful clean rooms, no smelly bathrooms, delicious breakfast buffets, and great service at a reasonable price. The Hakata APA was only a 5 minute walk from the station. I definitely recommend this hotel.

I can't think of anything I didn't like. I really liked this hotel very much.