I recently stayed at your hotel and wanted to share my experience. While the stay was generally acceptable, and I truly appreciated the warm and helpful attitude of your staff, as well as the delicious and varied breakfast, I unfortunately encountered an issue that left me quite disappointed.

After having to change rooms twice due to the noise from technical machinery in certain areas, I received a call from your reception manager. Instead of addressing the matter professionally, I was spoken to in a manner that felt threatening and impolite. he was in a managerial role responsible for ensuring guest comfort and satisfaction, I believe the approach should have been more respectful and aligned with the standards of service your hotel aspires to maintain. I kindly request that this feedback be taken seriously and that steps are taken to ensure such incidents do not occur again. Guests should always feel valued and respected during their stay

The room and the bathroom are very big with 2 sinks , a bathtub and a shower cabin , the metro is 6 minutes away from the hotel if you go from the back side . The staff is very nice and friendly , they offer 4 water bottles , coffee , tea , sugar , powder milk . You can go by feet to Mall of the Emirates . Around the hotel are supermarkets , restaurants and shops . Burj Al Arab is close but you need to go by car . For the price I paid , it was a very nice experience and I recommend this hotel . I don’t know why is rated so low , I didn’t find any big issues , but rather a positive experience.

The hand soap was put in the bottle of shampoo The plugs were not working fine , I had to put something under chargers to sit in a certain position in order to work . The furniture is kind of old but I found this in most of the hotels in Dubai of the same range

The staff were super polite and friendly. The kitchen staff and the head chef was amazing. The cleaning team were quite good. Overall you could see the presence of the staff almost at any time of the day/night so you knew someone would assist you if needed. I would like to specifically thanks the staff at the reception for the dates I stayed and the chef.

The access to some areas are a bit difficult and the distance to the airport is quite a lot. Another thing is not the issue with this hotel but multiple constructions which slightly impact your walking to the Metro and The Mall of Emirates (I guess those will be sorted in a year or two).

What we like the most is the location, the hotel place is accessible to everything like the mall, grocery store, pharmacy, restaurant, etc....We also how the staff approach us during check-in, specially Ms. Lucy. She is very friendly and enthusiastic. We have a comfortable stay. Its worth in terms of the value.

There is one staff in the pool area, i was not able to get his name. He is not rude, he is also friendly but what we didn't like is giving instructions to us. We cannot just move to one place to other area of the pool because he doesn't want the floor to be wet, he will wipe it right away. Even how to use the towel, he will give a comment.

From the moment I arrived, my experience at this hotel exceeded expectations. The check-in process was smooth and welcoming — the receptionist was incredibly kind and even upgraded my room from a deluxe to a junior suite, which was a wonderful surprise. One of the standout moments was the security lady who went out of her way to assist me all the way from the gate to the elevator and even opened the elevator door for me — that level of care really impressed me. The room itself was immaculate, spacious, and featured a balcony that perfectly suited my smoking preference. The air conditioning worked perfectly, keeping the room cool and comfortable. Room service was spot on — the food was delicious and arrived on time. What really surprised me is the hotel's low rating of 7.7. It deserves at least a 9.2. I’ve stayed in far less impressive hotels in Dubai with ratings over 8.4 — this one clearly outperforms them. I absolutely loved my time here and would gladly return. Highly recommended!

If I had to point out one small downside, it would be that the TV wasn’t a smart TV, so I couldn’t watch YouTube or stream content.

Cleanliness

Breakfast Not at all good

Everything was superb,,very friendly reception staff ♥️,from check in till check out time everything was smooth . Daily Housekeeping with proper cleaning , facilities and the location are the best , 5-7 min to metro,7 min to mall and many groceries and cafeterias around with affordable prices .Very Spacious room, Highly recommended for family with kids too.There are few bars in GF but there is no noise and it didn't bothered us .Tried 3 of them and I would say that Monkey bar was having the best cocktails, music and food too.Nice Shisha on the roof top, I recommend during sunrise or late evening in order to see the beautiful view of Burj Al Arab .The swimming pool area was very clean and very well maintained ,kids enjoyed . Will stay again. Thank you 💕

The only thing which I didn't like the we the wifi.Needs improvement,it's slow and sometimes the connection it's not coming in some areas of the room ,need to move and to search for the signal again and again.

I likeed the location most of all. Very close to he metro and has all supermarkets are close by

I didn't like the deposit and secondly that the hotel tried by all means to keep the deposit. It was very unprofessional and put me off coming back

I stayed for almost one month and found the hotel kinda quiet. The team were friendly, and it’s worth mentioning Raj Kumar’s thorough house keeping with high quality, From the bell team, Mohamed Shahadat was nice, and In the reception, I can remember Fatima who was really professional and her fast action to solve any problem I faced. April was such nice receptionist as well.

I didn’t like the internet speed in the hotel which was just basic speed not high-speed !

Lady at checkout went out of the way to accommodate us to a bigger room. The room was exceptionally big, clean and the bed extremely comfortable. Hotel is located conveniently close to MOE and metro. Free parking is available. The hotel despite being an older building is very well kept and clean. Nice pool on the rooftop with city views.

Gym was abysmal with old machines, some of which were not working. Pool water was not warm. There is no business center to be used by the guests. I had a couple of online meetings that I had to take from my room.