First, this is a great hotel and the staff are excellent! The rooms are small but comfortable. The bed was also very comfortable. Depending on the side of the hotel, your view outside will vary. We got to look at the back of Waterloo Station which wasn't the most scenic but that wasn't why we picked the hotel either. The location is excellent and we walked everywhere from the hotel. Waterloo Station is also less than 5 minutes away so if you prefer the train it is easily accessible. The sitting area was great. The bar was also excellent. You'll feel like you are in a very fancy living room with jazzy music playing in the background. Lots of great restaurants within walking distance (highly recommend Rosa's Thai- that place is sensational!)

There wasn't much for the breakfast that's for sure. The staff did provide nice coffee drinks from the bar though and that was a plus. There is not a lot of space in the bathroom- it's basically a toilet walled off by frosted glass so minimal privacy. If you are traveling with new boyfriends/girlfriends, you should be ready to get pretty familiar with each other really fast if you stay here.

Style, friendliness of the staff, breakfast, efficiency

A little pricey for the size of the room

I loved the whole atmosphere of the hotel and the awesome surroundings. It's incredibly convenient to Waterloo and we met lovely people in the hotel. I was disappointed that I wasn't informed about the later checkout times or indeed offered the free cocktail which was available apparently.

That we didn't get to have tea in our rooms despite the communal area being spectacular. A bit more colour is needed as it's a bit of a shock to the system as you walk into the bedrooms and theyre white and very minimalist.....and it's gloriously colourful elsewhere in the hotel...

The hotel smells beautiful when you walk in and there is always a warm welcome, the rooms are spotlessly clean. The main reason I return is because the bed and linen is so comfortable. I always have a lovely night sleep.

It’s a shame the breakfast is continental. But all the continental food is of a high quality, fresh bread and pastries. I would like to point out if you want a traditional cup of English breakfast tea it is very difficult. There are only small espresso mugs or large pint glasses. I couldn’t find any tea spoons or milk jug (I used an egg cup and filled it with milk to take to my table) it would be great to have a tea cup/mug, tea pot and teaspoons. That’s the only criticism I have and I will still return when I stay for work.

Modern boutique concept hotel with a swish vibe. Helpful, experienced, friendly and professional staff. Comfortable if a little Spartan rooms. Absolutely fantastic location on a quiet and characterful cobbled street around the corner from Waterloo station. The 24/7 food was brilliant - excellent pizza at 3am! The bar was well stocked and the staff make great cocktails.

These are small issues and are only me being fussy really, but the only 2 things that I felt were sub-optimal were (1) the lack of option to have food brought to the room - neither breakfast nor the 24/7 bar menu and (2) the lobby area is very cramped and confused - once you come in through the entrance doors you have to squeeze a suitcase through a tight gap.

I love their philosophy of "smart luxury" or whatever term they used. The staff was very friendly and helpful, the rooms were quite large and comfortable by typical London standards, the wifi was free and worked well to take a few work calls, and the lounge area was welcoming and cool. Despite being very busy, it was not too loud, albeit this was a mid week stay. I particularly liked the "galley" concept they had on each floor with free coffee and tea rather than take up space in every room with a kettle and coffee machine. Much more sustainable! Oh and the bar makes interesting delicious cocktails -- not your typical stuffy boring hotel bar. Location is fantastic -- 3 minutes walking from Waterloo train / underground station, about 20 minutes walking to cross the Thames into Covent Garden, and the Lower Marsh market outside during the day with interesting street food options was an unexpected bonus. The only minor thing missing for me was a fitness center in the hotel, or better yet an agreement with a nearby gym for guests to use while staying there. I would definitely stay at the Ruby Lucy again!

The only minor thing missing for me was a fitness center in the hotel, or better yet an agreement with a nearby gym for guests to use the facilities during their stay.

Breakfast was buffet style but very good quality. Hotel is in an excellent location within spitting distance of Waterloo station and walkable to south bank. Loved the size of the balcony the biggest we’ve ever had in a London hotel although weather wasn’t great so wasn’t able to take advantage of its size.

The configuration of the room with to at foot of bed against the window meant curtains could not be closed fully as there was no gap behind the tv. Position of Door for shower cubicle meant you could not have the shower mat immediately in position as you stepped out of shower as door in the way. Fine for single night stay but would probably grate if staying for longer.

Great location and lovely facilities. Staff super friendly and helpful.

Needs better soundproofing on the doors as could hear people coming in drunk late at night and stumbling around the hallway but soundproofing between rooms and against external noise was good.

We stayed here because it was close to South Bank and The Royal Festival Hall. We were in London for our son!s graduation. We were able to walk to the Royal Festival Hall where this event was held. We had a great day and afterwards we enjoyed street food out in Lower Marsh and that evening got a handy tube from Waterloo to Leicester Square to see The Mousetrap at St Martin’s Theatre. We also walked across Waterloo Bridge past Whitehall up to Horse Guards round St James’s Park up The Mall to Buckingham Palace and back across Westminster Bridge The Hiuses of Parliament, Westminster Abbey, Big Ben and back to Ruby Lucy Hotel. Just 15000 steps!! Amazing location to stay! Highly recommended!! We will stay here again. Very friendly low key yet everything you need. Staff are lovely. Genuinely friendly and cocktail list and lunch menu really good. Not overly expensive for location. Definitely recommend!!

Lack of storage in bedroom. we lived out of cases

The location was perfect — 5 minutes from Waterloo station and right in the heart of the Lower Marsh — such a fun vibe! We loved the street market everyday and really enjoyed the hotel bar and the amazing staff — would highly recommend if you’re looking for a boutique hotel in the Southbank with charm and comfort and friendly staff!

The bathroom is small and there is no daily housekeeping as they are a “lean luxury” hotel so you need to know this — they did give us a drink coupon in exchange for housekeeping and we were able to get fresh towels daily.