We 3 (2 adults + child 6 years), stayed 2 nights at room 23 upstairs. The Lady (with Tattoos) at the front desk was very caring and helpful. She gave us delayed check out time. Free breakfast packs are going extra mile to help customers. Big Parking (covered/secured or open) available. Big room with 2 Bed (1 Q + 1 S), many pillows. Room was cleaned every day with fresh towels, toiletries, tea/coffee/sugar/biscuits/milk boxes/water bottles. They were so generous of giving these. Hot water jug, Iron + iron board, cups, small fridge/freezer, small TV were helpful. Clean and spacious toilet/bath room. Quiet place. We like to come back.

Old, not that modern. going up on stair case with big/heavy bags were hard. Door locks were broken (but did not feel insecure), Tiled floor area was bit sticky (may be due to continuous rain those days). Having a Microwave would have helped a lot. Vale Hotel/18+ Pub (bistro)/Restaurant/Accommodation are all at the same place, confusing for Taxi drivers/deliveries. Aircon has only 1 function, cool. No humidifier or warm. Due to continuous rain those days, room was bit humid and had an (old) odor, had to keep the aircon working continuously even when we were not inside...

The location was centralised and easy to find. Room clean. We were very pleased that it had a lock-up garage. Bed comfortable. Easy checkout - leave keys on bench and lock up. Stayed 2 nights and were surprised that the beds were made up and clean towels delivered on day 2.

No one there to check us in, had to go across to hotel gaming room. Computers down (not their fault - Microsoft issue). Was unable to do pre-check in due to computer issues, too, and kept looping. Luckily, we had alternate/ garage assess because pin code we were given only worked once, then never again. The garage opener is probably due for new batteries soon, too.

The Vale Hotel is always our first choice for overnighters in Townsville on our way further up north as it is located on one of Townsville's arterial roads, is also close to a major shopping centre, a pharmacy, and if you're inclined to wet your whistle, a bottle shop. We love the security of a gated complex and the convenience of a short walk to delicious meals at the bistro. The beds are also super comfortable!

While the bathroom was clean, the floor was coated in some sticky residue, presumably from the detergent used to mop it earlier, it was dry but had a slippery tacky feeling to it. There were also a couple of substantially sized sticky stains in the carpet. It still won't deter us from coming back however I'm hoping it was a once off instance as the room we had on a previous trip was faultless.

Felt very safe and secure. Car was parked in secure garage. Beds were comfortable. Basic room but it was very tidy. Beds had very clean linen. White towels replaced daily. Travel size toiletries body wash, shampoo, conditioner and soap. Had tea, coffee, sugar and biscuits each day. Coffee cups, glasses and basic washing up products provided. Milk in fridge. Was very quiet. Shower was spotless.

After hours check in was in the pokies room at Vale Hotel. We waited for over 30 minutes in the pokies room near the bar late at night among patrons who were UIL…which was pretty uncomfortable. Directions regarding access to motel were not great.

Didn't realise the was a breakfast room till the end of our stay. We love the rolling gate for letting car in and out plus good for keeping cars safe, great to have a airconditioned room.

A second washing machine would have been good ,as there were times we had to wait to use it, a microwave in the room would have been good too, The bathroom ceiling has quite bad mould starting and the old air vent in the ceiling would look better either repainted or removed and put a panel over the hole. The light on the veranda out side out room did shine in though the blinds, we had to put something up to block out the light. Suggestion that you paint the corner window with some sort of frosting to help block the light.

The room was spacious. The bed was very comfortable. Linen clean. So was the room and bathroom. Staying over the far side was quite and I had a good night's sleep.

Having to wait 30 minutes to check in on a Sunday afternoon. I was forgotten by staff. However staff were gracious and gave me a complimentary glass of lemonade. No one's perfect and we all make a mistake every now and then. I will definitely stay again, however if after hours, I've heard via another traveller to organise the room key to be left in a combination drop box.

Location is great, Staff were friendly and helpful

beds are getting quite soft and depressed when sitting on the side of the bed. There appeared to be gum or something sticky imbedded in the carport in unit 1, main bedroom heading to bathroom. The little breakfast packages on arrival are a lovely thought although you did not have stock available over the 2 night stay we were there.

It was excellent. Budget friendly, very clean and tidy, our bins were emptied daily and the beds were so so comfortable with an a abundance of plump cushions. And with Dan Murphy’s right beside it and a walk across the car park to the pub, the location was perfect. The pub food was amazing for the nights we didn’t have the energy to go too far and the staff of both the pub and the hotel were just lovely and very warm and friendly.

Nothing.

The lock up garage. Convenient facilities like restaurants and shops. It was ideal for our family that is involved with rugby league carnival. It was quiet and allowed us to fully rest for the next day of football.

That we didn't have an option to turn lights of outside unit/room. The light was coming into room and not allowing to having it fully dark. We also understand that the lighting is for security reasons. That was the only flaw in the accommodation. We highly recommend and have spoken to friends about our stay and recommend.

The rooms were very spacious and the beds were incredibly comfortable! We all had the best night's sleep. I suffer from Insomnia and had 2 amazing night's sleep for me. Even though it was an older apartment, we booked it due to the location near the sporting venue we needed to go to daily; to having a separate room for us parents; to have more space for our gear since travelling by car and doing other activities while in Townsville; for the size of the fridge and the kitchette area for storing things, warming up food and the sink and bench area.

We couldn't log onto wifi and since it was the weekend and we arrived late at night, reception wasn't open while we were at the apartment.