Location, room tidiness and utilities, private space. Easy check in process and check out process. views in 1 bedroom apartment was nice.

Prior to my check in I planned to pay at property as there was the option and my choice of payment however the cost was deducted without me knowing until I made another payment somewhere else. I understand I have to use my card details to finalise booking however in future please don't deduct any money without communicating with me as my preferred option is always pay at the property.

Surprised my partner Dave for his 60th, treated him to the V8 Supercars. We were so thrilled with our apartment, location etc, even having a balcony topped it off, as I called a few weeks before to ask if a room was available with a balcony, to be told all booked out. So to whoever, thank you sincerely for giving us a balcony. We just loved everything about our stay, hope one day we can return. My partner said I did well to keep it a surprise & to have a wonderful apartment with all we could ask for. Thankyou to you all, we will be recommending you to as many as we can.

We couldn't fault anything, except it wasn't long enough.

I booked for six days and extended with another two. The 'one-bedroom apartment' was very comfortable (especially for a post-operative heart operation patient) with good furniture, a fully equipped kitchen, a king-sized very comfortable bed, and laundry in the apartment. We had a grand view from level 8 where we could see part of Magnetic Island and the city, Mount Elliott and Mt. Stuart and Castle Hill. For the sports fans (not me), it is walking distance from the new stadium. There are four restaurants in that plaza, plus a theatre. Good secure off-street parking. And all that for a relatively reasonable price.

They are doing fine. Keep up the good service.

Overall I have enjoyed attending Kensington vine accommodation on many an occasion and have been satisfied with my stays. However, upon my last visit i had the misfortune of interacting with a poorly equipped manager who appeared to lack basic interpersonal skills. Two receptionists, valuable assets to your org., redeemed the hotels reputation through their professionalism and commitment to customer satisfaction. The upgradeding of my room and acknowledgement and apology regarding of the managers rudeness alleviated my dissatisfaction. I hope never to encounter the aforementioned manager again - may i be so fortunate.

It was close to everything. The apartment was fitting for my family and it was comfortable enough for us to stay for those couple of nights 👍😊

I wasn't informed about a security deposit, not that i dont mind paying, its just that it wasnt mentioned while booking for the room. Plus my family and I had to wait an extra half an hour to check in to the apartment due to short staff. Hopefully, that won't be an issue again. But other than that, it was an enjoyable stay.

Great location. Very helpful staff. Good size balcony. Comfortable bed. Well equipped. Any issues were solved eg fan that didn't work properly, noisy air con, Foxtel not work.

On the surface everything looked clean but carpet was stained in several places and badly needed a very thorough vaccum and wipe over of skirting boards. Also washed very dusty net curtains while staying. But this was all my choice, cleaner was fine, just busy.

The Apartment

Got a call to ask time of arrival.told her 16:30. The stuff around, when we got there at 16:30.the room was not ready.man that came in behind me was angry as well. We both had to hang around waiting got back to the car and she rang to say the room was ready so I went back asked for compensation she said she was trying then asked for a credit card for holding fee so I had the go back to the car again and get my card,by the time I got back I was beside my self in anger and let her know about it. DONT Expect good service... but the apartment was good. No compensation at all.

We arrived on an early morning flight. I had already asked if we could leave our bags at reception, however when we arrived reception found us a room that was available immediately so we were able to unpack & rest a little before getting on with our plans. It was very kind of the receptionist. All the restaurants close by were super handy after a long day.

Our room had a lingering cigarette smell unfortunately. It had a balcony so guests possibly smoked outside & the smell entered the room. The hot water in the ensuite shower wasn’t overly hot & took a good while to run through the pipes into the shower (for the water to warm up).

Easy walk to restaurant's, cinema and stadium. Secured car parking, Electric scooters parked in area. Central location to both city and suburbs. Good sized bedrooms and bathrooms. Quiet room despite the carpark and streets all around.

Remote was missing, after extensive search we found it down the back of the couch. No Bread board available and a tiny kettle. Screen doors didn't slide well and we were decided it was best not to use them.

Location, communication with host, unit was clean and tidy. Had all the amenities that you needed. Was central to everything. Would definitely recommend to anyone looking at group or family accommodation. Thank you.