Our stay was perfect! Location was a bonus! First visit to Townsville, will definitely be back for sure! Many thanks to the housekeeping staff, I didn't get all their names only Maribek & Nerus - Thank you for checking with us daily with fresh towels and if we need anything else, very friendly and great service. Room service for dinner was fantastic - very quick did not expect it so fast 😄 thank you! Laundry - affordable to use the washers (I was shocked tbh) dryer was free!! A definite hidden gem! Check in and out was a breeze, no issues. Till next time, will see you then.

Maybe another dryer? Access to movie channels? Otherwise overall experience was perfect!

The costumer service was very understanding an very well established. I would recommend any person who is going to Townsville for a funeral to spend their time there . very easy to get to the airport. But the customer service was absolutely amazing thanks to the lovely manager that looked after me I was so happy to meet another beautiful person off the world that feels for people.. once again thank u for an amazing place to stay 💖

We arrived late which was not a drama. The manager was so helpful checking us in quickly so we were able to get to the steakhouse for dinner which was great and priced well. Plenty of off road parking for our hire car and even though there was a scheduled power outage for Sunday the manager made sure we had a breakfast pack each to help us on our way. Recently refurbished rooms were roomy and had all you need. Location is great so close to everything round town.

There is nothing we didn't like about our stay.

It was easy to find.. lots of parking.. good location.. the rooms were clean.. the shower was great.. the staff were just helpful and kind. Bridie the receptionist was wonderful. She told us to tell the restaurant at the hotel that we were guests and that entitled us to 10% off our meals.. good service all round

There was nothing I didn’t like

The room was perfect for our family, very spacious, very clean and with proper airco, black out system and great shower.

The doors of the bathroom and internal bedroom didn't close property which was a shame. Location wise is in a sort of industrial area so you need the car for all.

Very handy location for my trip to Townsville (attend a film festival). Parking under cover, meals and drinks close by, all with a discount for staying. Room really nice and large. First time in a little while since I attended and will definitely not be my last.

Staff were very nice they made me feel good the bed was comfy and I slept well...thankyou I will stay again for sure...food was really lovely enjoyed my pizza and chicken schnitzel nicely presented and staff were lovely 🌻🌻🌻

Wish I had some lactose free milk ...the other stuff not real good for me...the brekkie pack was very good...nice crispy nutri grain

Location was perfect, we had rooms right next to each other and there were extra blankets if we got cold. Room service was a bonus. Just an awesome place to stay.

I did ring in the day before to see if we could check in early and the lady on the phone assured us that we could, but upon arrival at 12.30, we were denied so we had to go elsewhere to get ready for a wedding (stockland toilets).

Parking was fantastic, great facilities with restaurant and sports bar in a great location

The only fault I have was there was no back sliding door to sit out the back of room on breezeway to enjoy garden views and privacy at own digression away from public

To me the bed is the most important part of a stay in a room. The bed mattress was that good I took a picture of the make and model.

I stay at a lot of rooms in my travels the rooms are fine. It's hard to modernise these rooms been of the age the hotel is but to me they are fine. One problem put power socket points right beside bed for recharging, and also, it is an alarm clock.