I just loved the friendly staff , very helpful and caring. Excellent location, close to everything. I would highly recommend this location.

Not a problem, but having a coffee maker with coffee for the mornings for guests that first arrive would be a nice touch . It is often difficult at first to locate a place to enjoy coffee and a light breakfast. All in all a great place .

The location was excellent: right in the centre of Lucerne's tourist attractions. The room was large with a fridge and kettle. Having these were very unusual in our trip! We were glad to have them: thank you. There are many restaurants and bars nearby. You are in walking distance to both the famous wooden bridges. Switzerland is very expensive. This hotel was less extortionate than many others and was very central.

There was no air conditioning, which meant that the room got very stuffy. When we arrived, the windows were already open. But like other reviewers we also noticed black insects which got inside. So we hurriedly closed the windows. The building is old, so the furniture and layout is old fashioned. This may be an issue for some. But for us, this added to the charm. We did have problems communicating with the hotel. We couldn't respond to the hotel's e-mails about our ETA as our e-mails were bounced back ('recipient not recognised'). We had no response from the hotel's website about our queries. We could not contact the hotel via Booking.Com in the usual way ('contact the hotel' as it was not on our drop-down list of bookings) which was odd. Perhaps this needs to be looked into.

This was our first visit to Switzerland. I would start with staff members, Lars and Toby. Lars and Toby are truly amazing, friendly, and very helpful. I would say they are the greatest assets of this hotel. They did whatever it takes to make our stay enjoyable. The location is amazing. Very close to Luzern train station, busses, and boats. The hot wine was new to us and we loved it. One last thing, they started Christmas decoration little early which created a very warm and happy holiday atmosphere.

WiFi is not good at all, BUT Lars gave me a hotspot from the hotel’s business mobile phone that was enough to get the job done.

The hotel is conveniently located in the old town area of Luzern, quite near to the shorter of the 2 covered bridges spanning the river Reuss (downstream of the Kapellbrucke). You need to look carefully for the sign. It is run by a very cheery and helpful chap who was happy to store our suitcases in a secure office while we visited Mt Rigi on the morning we checked out. The room was very clean and comfortable, and completely quiet. We appreciated that we could access our room via an elevator. A self-serve coffee machine is located in the foyer.

There was nothing to complain about, and we would certainly choose to stay there again.

A very clean and basic ( i.e. reasonable priced ) hotel in the middle of Old Town. Plus they have a elevator for those luggage hauls. A very clean pool is there for your use.

Many rooms have no AC so hot summers may be hard without a provided portable fan. No microwave nor refrigerator so keeping a drink cold is not possible. Knowing they do not like any eating and cooking in the rooms, but someplace to keep an apple juice cold would be nice.

Amazing location, quiet room, spotlessly clean and functional true to Swiss hotel standards. Staff at the front desk and the pool-side bar were lovely. The hotel makes it easy to make anything in central Lucerne just a few minutes walk whether that's all the sites by the river (which is almost opposite the front door) or getting to/from the train station and ferries. Highly recommend grabbing a breakfast al fresco and/or a packed lunch from the Co-op supermarket around the corner (note: you can't consume it anywhere in the hotel) and taking in the surroundings on a park bench by the river. Stayed here 3 nights with 2 young kids and it worked out great!

Minor things: Bedroom was almost entirely taken up by beds (it looks like one came from an ordinarily set out sofa) so there was nowhere to sit except on the beds. Similarly, the bathroom, while super clean and very functional, had almost nowhere to put anything down. In short, don't bother unpacking much - get out and see Lucerne!

Location, amazing, helpful staff. Rachel was a joy to chat with. Bed was comfortable and the room was just simple but we had all we required. Good there is an elevator to the floor. The terrace was lovely to relax with a drink at the end of a day walking. Great you can store luggage if you arrive before check-in. A range of tea in your room and a coffee machine in reception. The free local transport card was helpful too. A beautiful place to visit.

Nothing, all was good.

This property is in the city centre, 10-15 minutes walk from the train station, 2 minutes from the nearest bus stop and just a few metres walking to all the shops and restaurants around the city centre. You get a luzern travel card upon check-in which lets you use all the public transport in the town for free. This is very convenient to get around. The hotel lobby has an awesome vibe with a sound machine and a refrigerator to get your favourite drinks and hang out. They have a nice pool, even though we couldn't use it because of the cold and damp weather. The hotel staff is courteous and super responsive. The room provided was great for a family of 4. Most importantly unlike other hotels we stayed in during our trip, they clean the rooms every day which is a big advantage when you are travelling with kids. Would not hesitate to book again if we happen to travel to Luzern!

Would like to have a microwave and an electric kettle in the room. Although the hotel staff did provide us a kettle and cutlery upon request so it wasn't an issue. They are super responsive.

it is near the town center and very clean and quiet

we have to pay 10 chf for leaving our luggages which in most of hotels that I stayed in it is for free for the guests but other than that our stay is amazing

Location, comfort, staff

All was perfect, except for one thing - hot water in the shower. In the evening time, around 10 pm when hot water was coming and my wife gets into the shower, in just a minute (enough time for souping her body) the water turns freezing cold and run continuously, however you feavorishly turn all the handles. We talk to manager and he said to let water run few minutes, to get warm, which indeed to some level occurred. The reason for it is not so much because many people take out othe hot water at 10, but in my view lack of hot water circulation in the system, a standard feature in the hotels.