Positives: Location: Fantastic location just steps from Duomo di Milano, making it perfect for exploring the city. However, noise was noticeable at certain hours. Cleanliness: Housekeeping was excellent, and the room was well-maintained. Staff Service: The employees at the hotel were professional and polite throughout my stay. Comfort: The mattress and pillows were very comfortable, providing a great night’s sleep after long days of sightseeing. Negatives: Booking Issue – Important for Direct Bookings: I originally booked directly through the hotel's website at a lower price. However, my booking was canceled unexpectedly due to a credit card issue (my Revolut temporarily blocked the charge for security reasons). The hotel did not provide a 24-hour window, as stated on their email, to update my details before canceling and blamed their system. As a result, I had to fall back on a more expensive Booking.com reservation. Despite reaching out multiple times before my arrival, the hotel ignored my emails and did not offer any compensation or goodwill gesture.

**Outstanding Stay in Paris! ⭐⭐⭐⭐⭐** I recently stayed at west end hotel in Paris, and I must say, my experience exceeded all expectations! The location is perfect—close to all the main attractions, which made exploring the city a breeze. The hotel facilities were top-notch, and I was particularly impressed with the cleanliness throughout the property. My suite was spacious, immaculately clean, and incredibly comfortable. It provided a perfect retreat after long days of sightseeing. What truly stood out to me was the staff. They were exceptionally friendly, respectful, and always ready to assist with any needs or inquiries I had. Their hospitality added a personal touch to my stay. I wholeheartedly recommend west end hotel to anyone visiting Paris, and I look forward to returning in the future! Thank you for an unforgettable experience!

Na

Good location; generally nice staff, generally clean

We had a few minor issues during our stay. The TV was not connected to the internet, so we couldn’t access services like Netflix. When we raised this with them, they initially said it wasn’t possible to watch Netflix or Apple TV on the TV and that only Italian TV channels were available. We pointed out that their listing on Booking.com stated otherwise. After that, they sent someone to fix the issue, which they could have done from the start. Additionally, our room had a strong odor. When we complained, they moved us to another room, and everything was fine after that.

We stayed in a deluxe king room on 4th floor. Room was very spacious, large and comfortable bed, good size bathroom, lots of cupboards space and a kitchinete. The hotel is well located, 5min walk to Duomo. The reception area is relatively small and seems to be the only “common” area. No bar or restaurant.

Sound insulation from adjacent (connecting) room could be better. Breakfast is very disappointing. Terrible location in a windowless basement and the choice of food is extremely limited and not well presented.

Location is fabulous! three minute walk to the duomo and main shopping area. Room/apartment was very well equipped and comfortable. The hotels greatest asset us undoubtedly their front office staff who are so welcoming, polite and helpful. All other staff members including housekeeping were also very pleasant.

The breakfast is catered for by a partner restaurant next door and whilst the choice of items is fantastic, they seem to be understaffed/disorganised. Several times, there were no plates and/or cutlery available and we had to wait quite some time for coffee.

Great location very close to the Duomo in the centre of Milan. Also very close to the Duomo metro station. Room was able to accommodate 3 people comfortably. Great room facilities including kettle and microwave as well as coffee machine.

Slightly noisy outside from around 4.30am but this isn’t the property’s fault as it was bin collection/ deliveries. This happens with any property located in a city centre. It didn’t bother us too much.

I recently had the pleasure of staying at this hotel, and it was a truly wonderful experience. From the moment I arrived, the staff were exceptionally friendly, attentive, and always ready to assist with a smile. Their warm hospitality made all the difference and truly elevated my stay. The room was fantastic spacious, impeccably clean, and incredibly comfortable. It was everything I could have hoped for in a home away from home, offering both style and relaxation. I highly recommend Duomo Hotel & Apartments. The amazing staff and comfortable accommodations made my stay in Milan unforgettable. I’ll definitely be returning

The only drawback was that there was painting maintenance on the floor during my stay, which I wasn’t informed about beforehand. While this was a bit disruptive, it didn’t overshadow the overall positive experience, thanks to the impeccable service and comfort the hotel provided.

The staff were extremely helpful, particularly Pemal (hope I spelled his name correctly) who was helpful at every request or query we made and had a wonderful warm personality. Staff in the breakfast area were also very helpful to f not slightly overrun!

It’s not that we didn’t like it, but we thought the breakfast area needs another direct service person. The girl in the area was covering hot drinks, clearing tables and other requests. Obe more person plus maybe letting people get their own tea could make a big difference. To be clear we weren’t impacted but we could see some customers slightly frustrated?

Property has amazing location. !! Newly renovated. Clean and fresh

Location and the host are extremely amazing to deal with. We had an amazing experience and highly recommend this hotel.

The place was amazing! High quality spacious deluxe room with all the amenities needed. Super comfortable bed with pillows. Heated towel rack with luxury soaps and creams. TV with a variety of channels. Location is walking distance to Duomo Milan and luxury shopping district. We also found a halal Turkish kebab spot around the corner, all within proximity. Superb!

AC had troubleshooting but might be the time of year (mid to end October). We ended up opening the windows and the cool breeze was nice!