Everything. Kind attentive staff, a beautiful room that I only booked on the day, incredibly historic building and gardens, practically in the grounds of York Minster, private parking making it easy to explore York on foot, good Yorkshire breakfast, lovely bar area in the Long Room, peaceful and just what I needed as a short stopover on my drive up to Scotland.

Nothing. Just a couple of tips for other travellers : (1) there isn't a lift because this is a listed building and not allowed to convert it so if you are visiting with reduced mobility be aware you will have to walk up a couple of flights of stairs. Staff will help you with your luggage but not recommended if you are in a wheelchair or use mobility aids. (2) Their restaurant is closed on Tuesdays, not a problem because there are lots of interesting independent restaurants in York. I can recommend the York Minster Refectory only a few minutes walk away, excellent food.

Loved everything , everyone was so amazing , nothing was too much trouble , smiles all round and felt acknowledged by all staff members , the hotel is stunning , amazing location , like stepping back in time with modern features , perfect atmosphere , romantic and a very special hotel

Could I suggest somehow getting a long mirror in the room Elizabeth grey , also a small dressing table would be useful but I know not a lot of space , we did miss a larger tv too and it wasn’t a comfy position watching tv from the bed , no complaints just an observation of what the next generation of guests will be wanting

The location of the hotel is unbeatable, right next to the Minster and York's city walls. The building is impressive, the garden is beautiful, the staff very friendly, breakfast delicious. You are in the middle of an atmospheric oasis. We would also like to mention the pictures, which touched and surprised us with memories of a very special lion and his unique story. Also seeing pictures of George Adamson was amazing.

Clyf Room was cozy, but a little dark. Something looked like a repair in the wall right next to a window, which was a bit disturbing.

We kept saying that this hotel was a hidden gem, it's tucked away behind a very busy road, but when you enter the court yard you are transported into a calm oasis of utter beauty. The building is very very old and the history is very well explained on the website. The garden has exclusive access to the wall which surrounds the inner city of York, a beautiful area to just sit and relax after a busy day visiting all the wonderful sites of the city. I must mention the staff who were without exception the best we have ever had the pleasure of meeting. Nothing was too much trouble even down to a little packed lunch to bid us farewell.

Nothing

Reception staff were excellent and gave us their full attention at all times. The room was lovely and very clean but strangely lacking a place to hang wet coats as it had been raining. The bathroom and also very clean and the rain shower exceptional and there was a selection of free toiletries. We did not have dinner as is was Easter Sunday and the restaurant was closed so the receptionist gave us their top three eateries to try - all within a 2 minute walk. Plenty to pick from on the very good breakfast menu and the food was freshly prepared. Location was superb, next to the Minster and there was parking in the Grays Court yard (chargeable) which was a huge bonus.

I could not say anything negative about our stay in April as it was very very pleasant but I note there is no air conditioning in the rooms so it might be a little hot in the mid summer - As we are regular visitors to York we will have to try it and see for my birthday in July.

The location is very convenient, in a courtyard with beautiful gardens. We loved the historic ambience of the building and the view of the gardens from the huge French doors on the first floor. The staff were all wonderful and couldn't do enough for us. The breakfasts were excellent. The Clarins toiletries in the bathroom.

We asked for a parking space and there was no problem, but we were charged at £20 per night on our bill at the end of the stay. There was no mention of a charge when I originally asked for the space. The only dinner menu was a 12 -course Tasting Menu.

Great location Staff were brilliant and really helpful Lovely hotel Slept like a new born baby A shame the weather was awful as the hotel garden looked fantastic Definitely would stay again

Tell the chef to put rosemary and thyme on the roast potatoes 😂 Jokes aside we couldn’t write a bad thing about our stay

Beautiful clarins products in bathroom, very friendly and professional staff, and stunning building. Decor beautiful with lovely photographs and goreous rugs! Comfy bed and very nice coffee in the room..

The tables in the breakfast room brought down the high quality of the rest of the building. They're a bit mediocre and not stylish. Our vegan breakfasts were nice, but they lacked imagination, were small portions, and the avocado mash was too lemony.

A hidden treasure for visiting York. A lovely hotel with a warm welcome. The room we had was individual and spacious, a little quirky (the bathroom was upstairs!) Comfortable bed and a modern bathroom. The breakfast was delicious, simply cooked and well presented. Lovely coffee. Will definitely be returning ,for longer so that we can try out the restaurant which was unfortunately not open on a Monday evening.

Superb venue right in the centre of town , reception and bar staff were absolutely excellent and nothing was too much trouble

Didn’t enjoy dinner unfortunately. Unless having the 9 course taster meal, (we had the a la carte menu which wasn’t cheap ) we felt a bit ignored and service was a little lacking and hit and miss