Breakfast was good, the room was lovely and the location quite central.

We did not like the £15 per night additional charge for parking. I hadn't picked up on this when I booked. We also did not like the suggestion that we pay £3 per person not to have our room serviced for "the environment ". I'm all for green policies but the hotel should pay for a saving in their cleaning bills not the customer. Also, only tiny plastic containers of milk in the bedroom. Not enough for teas or coffees and hardly in keeping with good environmental policy.

Our room was spacious and had all the facilities that we could require, breakfast gave us lots of options and we thoroughly enjoyed our breakfasts without overeating as there was a lot to choose from. Our bedroom was spacious, the tv was more than large enough, The bathroom had everything in it that we needed. The hotel location is great and very close to the city walls. The staff were always friendly and helpful.

The duvet was very heavy and made sleeping difficult and really warm, we believe it was feather down which might not agree with everyone due to allergies. Our bathroom loo was not as clean as we would have expected upon arrival, it was stained and should have been better, the carpet in our room looked like it needed a better clean as well. Charging £15 per day for parking was a bit excessive in our opinion.

Staff were lovely. Drink vouchers in return for keeping towels for duration and making own bed was great idea. Location was perfect for walking into York. Fantastic breakfast.

£15 per day parking when the hotel had its own large carpark!. Breakfast great, but expensive at £24. Room wasn't perfectly clean (I.e. stains on coasters in bathroom, dust on mirror in bathroom and on bedside table shelf). Broken shower dispenser and shelf. Very noisy water pipes when other residents turned on the bathwater and persistent air extractor in bathroom that went on all night. These could all have been quirks of our particular room which was tucked away at the top of a back staircase.

Good location and very comfortable room. All staff polite and helpful... going above and beyond to help with early dinner reservations. I left behind a charger which has been located and is being returned.

We booked the dinner, bed and breakfast package. We were told that some more expensive options had a supplement charge... which was totally fine. However, upon ordering the lamb, we had to pay £4.50 to have potatoes with it and upon ordering a £12.99 salad, we had to pay £5 to have chicken with it. Since most meals on our tariff were around £19.99... a £17.99 chicken salad didn't seem unreasonable... and who just has a plate of lamb? We had to pay an additional £12.50 on the 1st night and then £14.00 on the second... on top of our initial payment. We would stay again...but only on the bed and breakfast package... so many reasonably priced restaurants around.

Room and common areas beautiful. Breakfast wonderful. We are really glad we stayed here but you are about a half mile from walled city which we found to be fine. Also about the same distance to train station which made for easy walk to/from hotel. Had a nice drink credit at bar by skipping room servicing! It’s a quiet property on a lively street.

It’s a thing we experience frequently: only one luggage rack in the room snd we could not get a second one when we asked. No great place for second suitcase and that means someone has to put suitcase on floor. Makes no sense in a room for two people!

Beautiful hotel set in period property..Easy to find with excellent car parking. Check in a little manic as nobody could check in before 3pm,odd when rooms were ready,so long queue for check in a little unnecessary . Bar area and restaurant we're really nice, evening meal and breakfast although good wasn't exceptional. Room was large clean and very nice. Location just a 15 minute stroll into the city centre..Great choice for a couple of nights especially travelling by car. Competivly priced for York.

Nothing major...information pack about the hotel and its history and details about local bars restaurants and attractions would have been nice in your room

Property was lovely and very comfortable. Room was a good size (vary warm on arrival so took quite a few hours to cool down)

Service was very mixed - first lady that checked us in was excellent (and she continued to be throughout) but others were less so and making assumptions so not listening. Bar was unoccupied 4 times when I went to get a drink before eventually the barman runs over each time. It felt like they were under staffed. One barman kept asking what mixer I wanted ( 3 times) because he wasn't paying attention. I would tell him and then within 5 seconds he would forget and say 'what was it again?'

Stayed here with my son and was concerned it wouldn’t be suitable for him. How wrong was I! We stayed in 3 hotels over the course of our visit and this was definitely the best. Our room though only a classic was really spacious, clean and everything you needed. The bathroom super cosy with heated flooring. It was the cheapest stay of the 3 hotels we were in for the trip, yet the largest room. I can only assume it’s because the location is on a main road and not best positioned to get in to town (though still only about 20mins), but for us ideal as we were using it as a base to travel outside of York anyhow. We had a lovely meal for dinner, my son usually has an adults meal being 11, but their child’s menu was ideal for him with great sized portions and plenty of choice. Staff were all excellent, especially at dinner and made us both feel very comfortable. I will always chose an HDV now over others and would highly recommend. Great sized carpark with plenty of space for £15 a night.

Location maybe not the best. On a main road.

We arrived in York earlier than planned and the hotel staff allowed us to check in a couple of hours early which was really helpful! The staff were very warm and welcoming throughout our stay! We stayed in a Deluxe room which felt so luxurious and spacious when we walked in. I was in awe of the wallpaper and enormous stand-alone bath. The bed felt like a giant squidgy cuddly marshmallow which made a good night's sleep a breeze. Breakfast was delightful. We both ordered the full English which was perfectly cooked and the perfect portion. The breakfast buffet was also perfect as there was good variety and presented so prettily. The dining room, bar and lounge area were very cosy and clean. They have an impressive wine list. I had their alsace reisling was lovely and chilled perfectly. We would 100% stay here again! A great thing about this hotel is that whilst it is only a short walk (took us just over 15 minutes) into the city centre, it is on a much quieter road which is a nice escape from the hustle and bustle after a day of exploring York.

There was nothing we did not like!

Very easy to find, plenty of parking if you arrive in the afternoon. Staff were very helpful and just the right level of attentive. Room was absolutely perfect (we had a suite offered on arrival for a very reasonable additiona amountl) great distance from the city centre. Offered to look after my bags the following morning (husband had a meeting so I had a few hours to kill) when I said I'd leave them in the car because I was going to move it, they immediately said I could leave it there while I went to the Christmas markets. It was a last minute booking with zero research, but would highly recommend and will definitely return.