Rooms spotless -excellent easy to use power shower - again spotlessly clean - serviced both days of stay- large TV - 15 mins walk into centre downhill - bus stops outside to avoid uphill walk back - nice bar area altho a bit deserted - very secure keyless entry doors and communal areas wouldn't hesitate to book again

Car park a bit tight for larger cars - lose a couple of car spaces and make them wider -too many pillars - one man in particular damaged his front wing whilst I was parking up - puts a cloud over the start of your holiday also seem to be oversold and overpriced for blue badge parking - there was 1 motorbike using an entire space when there was space for designated bike area to be made in the corner of the car park

Loved the room, very cozy with lovely lighting. A huge shoutout to the member of staff on reception today (22nd July, a lady with curly blond hair. I can’t remember her name! I think she mentioned she doesn’t usually work at this hotel) she went out of her way to help. We Left our stuff in the luggage room. Later on after my sons graduation when collecting our bags, she told us we could sit in the lovely lounge/bar area and help ourselves to cups of tea, supplied us with milk etc. this was a very very appreciated gesture as my son had been unwell and it was absolutely chucking it down with rain. So nice to be sat in the pretty bar with a hot drink and not be rushed before the train home. With staff as helpful, professional and friendly as this I will definitely stay in this hotel again when I come back to York. Outstanding service. I’d love for this to be passed onto the hotel staff member :)

Only small thing was the flashing light on the (I think) smoke alarm seemed bright while trying to sleep. But I am a very light sleeper, so possibly just me.

Very nice clean room. Handy being so near to everything as I have mobility problems. Slept really well on a very comfy bed. Excellent breakfast & friendly atmosphere. Staff were very helpful. Nothing not to like.

The maze of stairs! Not for me. The lifts are very small and didn't take us to our room. It would have to be ground floor for me next time. The bar is very limited. I would like to have been able to enjoy a non alcoholic larger in the evening but nothing was available.

The hotel room was adequate enough for a few days break, the staff are pleasant and helpful, bed was comfortable, tea/coffee, TV, shower room, location was ideal for the races which is within walking distance, turn left when you come out of the hotel. The town and main attractions are also about 15 mins walk to the right, there are plenty of places to eat, and we thoroughly enjoyed our 4 day stay in York. We would definitely stay here again, thank you

modern interior design complemented traditional stunning exterior building. Fixtures and fittings just right . Spotlessly clean ..Great choice at breakfast..friendly staff..lovely to see chef talking to guests at breakfast too. Ideal location..not far to walk from train station and then pleasant stroll back into town . Some really nice local pubs very close by as well Never heard any noise inside the room at nights so great undisturbed sleep as well !

New look great, staff helpful and professional, our room wasn't ready so was given another room, which we had to change due to air conditioning not working and making funny loud noise.

New look great, staff helpful and professional, our room wasn't ready so was given another room, which we had to change due to air conditioning not working and making funny loud noise.

Absolutely loved our stay at the Ibis. Lovely, clean, beautifully decorated hotel with friendly, attentive staff. Bar and food facilities are top class. Very relaxing environment too. Our room was very clean, very comfortable and nicely decorated. We will definitely be staying there again when we return to York.

There wasn't anything that we didn't like. Our whole experience at the Ibis was fantastic. Well done to the staff. 👏👏

Small but very comfortable room with ensuite bathroom close to the city centre and the train station. AC in the room to control the temperature, a TV and wifi included. Staff were really polite and helpful. Breakfast was nice and with varied options.

Smallest issue I had was that the washbasin in the bathroom was too small so you are wetting the floor and the mirror whenever you wash your face but that was a really minor inconvenience.

Good position- there was parking but only 18 spaces, so we didn’t manage to get a space and had to park about 10 mins away so it was nearly £30 !

The morning of our departure we were unable to have a shower as the hot water wasn’t working . When we advised reception. They said a couple of rooms on the first floor had the same problem - we were told we could wait for someone to check out then we could use that room - but we didn’t have time to edit .

The staff were very friendly, the hotel was located in an ideal spot, the first room was not up to standard but staff upon arrival changed our room without hesitation and gave us complimentary drinks.. the rooms could do with an upgrade to be fair and our fan in bathroom wasn't working and every time we tried to use the key to unlock the door it didn't work so we had to go down for a replacement key card , beds were clean and comfortable but did hear the cleaning staff swearing regarding a dirty room next door and made it known they wasn't happy by their language which I found very unprofessional. We were told when leaving the hotel was due to close for a refurbishment. Would any of this put us off staying again ?absolutely not .. .